Last updated – 26/05/2023
Welcome to https://casinoreviews.com/ (the ‘Website’)
Who We Are
We are CasinoReviews, a website working to provide players with information to allow them to make informed choices about where to gamble.
At CasinoReviews, we value your privacy and work hard to ensure that you fully understand what data we collect about you, how we use that data and what we are looking to achieve when we use your data.
Our Contact Details:
E-mail: [email protected]
The Type of Personal Information We Collect
Personal data or personal information mean any information about you which could allow you to be identified.
The types of information that we collect will vary depending on how you are interacting with our service.
Visiting the Website
When you are visiting our website we currently collect and process the following information about your engagement with the site:
The pages you visit;
The time you spend on the site;
The time you spend on individual pages;
The website that directed you to our site;
The search terms you entered into a search engine to find our site;
Your IP address;
The geographic location of your IP address;
The language settings of your browser;
Browser and/or device identifiers (example – device time, browser, operating system version, browser version, time-zone settings, browser plugin, your Internet Service Provider (ISP)).
The above list is exemplary in nature and does not represent an exhaustive list.
The information in the above list is “Aggregated Data”, meaning that it is combined with the same data of all other users. Individual users cannot be identified via the above data.
This information is used to help our team to optimise our website to deliver the best experience for you as a user.
When you opt into our mailing list, we currently collect and process the following information about you:
Your email address;
Your geographic location.
This information is used to send you marketing and communications data from us and our third-party business partners.
You can opt out of our mailing list at any time by clicking on the ‘Unsubscribe’ button with an email that you have received, or by contacting us at [email protected].
We use a third party provider when conducting surveys. When you participate in one of our surveys, we may collect and process the following information about you:
your country of residence;
other information about the way you interact with gambling services.
When you submit a complaint to this service against a gambling operator, the information that we need to collect from you and process is a lot more detailed. This is necessary to allow us, and the gambling operator, to identify your account and properly review your claim. When you initially submit a complaint, we collect and process the following information about you:
your email address;
your country of residence;
the username you selected when registering with the gambling operator in question;
the email address you used to register with the gambling operator in question;
the balance that you are contesting;
your IP address;
the geographic location of your IP address;
the language settings of your browser;
browser and/or device identifiers (example – device time, browser, operating system version, browser version, time-zone settings, browser plugin, your Internet Service Provider (ISP)).
After an initial review of your complaint submission, or during the process of managing your complaint, we may require further information from you which may include, but is not restricted to, the following:
government issued identification (passport, driving license, photo ID cards etc);
Proof of Address (bank statements, utility bills, letters from government departments etc);
Proof of Payment/Source of Wealth documentation (invoices, receipts, payslips, bank/payment accounts statements);
Notary Certified copies of the above;
your date of birth;
your residential address;
communication records between yourself and any involved parties.
Due to the unique nature of each complaint, it is not possible to provide a comprehensive list of every possible potential data request we may make. The above list is provided for guidance purposes only and we will discuss specific requests for data that we need to advance your claim with you as they arise.
Any information you provide in the course of the management of a complaint will only be used for the purposes of reviewing and establishing the legitimacy of your claim.
Where you submit a complaint, you will be required to provide to allow us to process and share your personal information with the following groups your consent:
the gambling operator you are complaining about;
the company that owns the gambling operator you are complaining about;
any regulatory authorities that license the gambling operator you are complaining about.
Where you submit a complaint you will also be required to provide your consent for the above listed groups to share any information relating to you/your account that they hold with our team.
Depending on the nature of your claim we may need to share your personal data with other parties involved in the issue. Where this need arises, we will discuss this with you directly and seek explicit permission prior to taking any action.
In general, all data that is submitted during the process of managing a complaint will be held in the EU and UK only. However, where you are complaining about an operator whose business is located in a territory outside of the EU/UK, any data that we share with the operator will be managed in accordance with the laws of the jurisdiction that the operator is resident.
How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
to register you as a user;
to send you promotional information and newsletters;
to administer and protect our business (troubleshooting, optimisation, data analysis, user support, reporting, hosting of data, testing, system maintenance);
to deliver personalised and relevant content to you;
to measure the relevance of the content we have served to you;
to use data analysis to improve the services we offer to you;
to allow you to participate in activities and events on site;
to allow you to post information in the form of reviews, opinions, and complaints.
We also receive personal information indirectly, from the following sources in the following scenarios:
Automated technologies or interactions – as you interact with our website we collect Technical Data about your equipment and activity patterns while using the site. We utilise server logs and cookies alongside other technologies. Our website provides you with targeted advertisements and information that will be of greater relevance to you based on your geographic location or other personal information. For more information on this see our Cookies Policy.
Third parties or publicly available sources – We partner with third parties (like analytics companies – for example Google Analytics) to help us improve the services of our Website. These companies may collect information from you automatically in connection to your activities on our site. For more information see our Cookies Policy.
Under the General Data Protection Regulation (EU) and the UK General Data Protection Regulation (UK), the lawful basis we rely on for processing this information are:
CONSENT - (a) the data subject has given consent to the processing of their personal data for one or more specific purposes. You can withdraw your consent at any time by contacting [email protected];
NECESSARY FOR PERFORMANCE OF A CONTRACT - (b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
LEGITIMATE INTEREST - (f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
In this respect, the legitimate interest pursued by CasinoReviews is to monitor and anlayse user behavior patterns for the prevention of user fraud.
You can learn more about Lawful Basis at the below resources:
How We Store Your Personal Information
Your information is securely stored. This Site has implemented the necessary infrastructure and security policies to protect against the loss, misuse or unauthorised access of your information.
Internally your access to your personal information is restricted to only team members that require access to perform their functions within our business.
Your personal information is password protected and secured by multiple layers of security infrastructure, including digital encryption.
1.1. We retain your personal data for as long as is necessary to fulfill the relevant purposes of processing explained in this Policy, in accordance with the Data Minimisation and Storage Limitation principles.
1.2. Furthermore, the company may retain your personal data after the expiration of the relevant processing purposes for the following reasons:
In case we have a legal obligation to retain your personal data under a relevant statutory provision.
Based on our legitimate interest to defend the company against any potential legal claims, before any competent court or public authority.
1.3. Upon the expiry of the retention period, your personal data is erased from our databases and systems.
1.4. For more information about data retention terms in relation to specific personal data, please contact us at [e-mail address].
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
Links to Third Parties
In various locations throughout this website we will link to other websites. We do this to provide additional information that we believe you will find useful or to link to our marketing partners.
Sale of Business
In the event of the sale of this business, a merger with another company or any form of restructuring or reorganisation of the business that would result in your personal information being transferred to another legal entity, we will attempt to contact you by email to inform you of this transfer. This will depend on us holding an email address on record with which to contact you.
Protection of Children
Gambling is an adult activity and should not, under any circumstances, be accessible to anyone under the age of 18 (or the equivalent legal age in your jurisdiction of residence).
The information, content, products, services and promotions on this Site are intended solely for use by people who have reached the legal minimum age in your jurisdiction of residence.
This Site does not knowingly solicit or collect personal information from anyone under the legal age to access gambling in their jurisdiction of residence. However, if it is discovered that this Site has inadvertently collected personal information from someone under the legal age in their jurisdiction of residence, we will purge that information from our systems as quickly as reasonably possible.
This Site bears no responsibility for any actions taken by anyone under the age of 18 (or the equivalent legal age in the jurisdiction in question) who accesses gambling services, or engages with any of the content, services or promotions provided on our Site or via our mailing list.
Right To Change This Policy
How To Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to your local governmental agency that manages GDPR claims. Further information can be found below:
- European Union Member States – the relevant agencies can be found here - https://edpb.europa.eu/about-edpb/about-edpb/members_en
- United Kingdom – contact the ICO here - https://ico.org.uk/
- Rest of World – please seek the assistance of your national governmental agency managing data protection.