iPad

iPhone

Windows

Android Phone

Android Tablet

Euro

1x2 Gaming

Ainsworth

Bally

Barcrest

Betdigital

Betsoft

Big Time Gaming

Blueprint Gaming

Booming Games

Elk Studios

FUGASO

Genesis Gaming

Leap Gaming

Lightning Box Games

Microgaming

NextGen Gaming

Nolimit City

Playson

Rabcat

Red7

Shuffle Master

Side City Studios

Thunderkick

Wazdan

bCasino

VISA

Master Card

Trustly

Bank Transfer

Sofort

Paysafecard

Giropay

Skrill

Neteller

EcoPayz

Cashlib

Chat

Email

Also please note that the one bet that was mentioned by the casino over the 10 % was not a bet but a bonus buy feature i bought

Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

Firstly - bonus buy features ARE bets. They are simply one large bet on the outcome of a bonus feature.

Having reviewed the play history in question we are inclined to agree with your claim partially. You did violate the maximum allowed bet term whilst playing with a bonus. This does invalidate the bonus contract and would result in your balance being reset to pre-bonus conditions.

However, you completed the wagering requirement with 789.45ZAR. Resetting your balance to pre-bonus conditions would leave you 361ZAR. The majority of the balance that has been voided was accumulated AFTER the wagering requirement was completed, and can be attributed to non-bonus play given that your balance did not drop by 361ZAR after that point.

As such, we view would view 5346.75ZAR to be legitimate winnings and will contact the operator to discuss further.

Thanks,

CasinoReviews.com Complaints Team

Thank you for the feedback.

They also sent me a mail today saying that the complaint has been sent to there complaints department for a resolution

Date – 10/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

hi there complaints time frame are 10 working days at b casino so is there any upgate as yet

i still have not heard a word from anyone concerning this compllaint

Date – 19/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 24/03/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇,

Our understanding is that the operator has agreed to reinstate your balance. Could you please check your account and confirm?

Thanks,

CasinoReviews.com Complaints Team

Hi i have just logged in and the balance is not reinstated and what if they reinstate it what can i do with it can i withdraw the funds then?

Hi ▇▇▇▇▇▇▇▇▇▇,

bCasino has just reached out to us to inform us that you've requested a withdrawal of your balance, cancelled it, and started to play again. They have informed us to let you know that they will only play the balance contested via this claim, not any winnings beyond this.

Our recommendation would be that you withdraw your 5000 ZAR and choose an alternative operator to play with in future.

Please let us know once you receive your funds.

Thanks,

CasinoReviews.com Complaints Teams

HI my withrawal got approved last week wensdsay but  still i have recieved no funds please can you follow up with the casino as all i am getting is my payment will be made soon

Hi ▇▇▇▇▇▇▇▇▇▇,

We'll reach out to the operator and see what we can find out for you.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇▇▇,

The operator informs us that your payment has been processed. Please let us know when you receive your funds.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇▇▇,

Have you received your funds?

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇▇▇,

If we haven't heard from you by Friday the 10th of May we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team



> HI i redeemed my comp points on the 16 th of feb 2024 of an amount of 340 rand just after i played a free spin bonus and won a full 9 rand from that i then continued to play as my comp points was no real money after winning a couple of thousand rands i requested a withdrawal please see below info
>
> You can see the bonus was 9.45 i recieved 10 % of this is 0.9 cents there is no game that can play this amount but also note that the bulk of my money was from my comp pionts that in reality real money that i played with
>
> We hope you're doing well.
>
> We wanted to inform you that while the minimum bet in the game would have been accepted, we noticed that you went straight to a bet of ZAR 120 right after receiving the bonus.
>
> Please be reminded that it's important to adhere to the wagering requirements and appropriate bet limits when using bonuses. If you have any questions or concerns regarding the wagering conditions or any other aspects of the game, feel free to reach out to us. We're here to assist you.
>
> Thank you for your understanding.
>
> Regards,
> Verifications
>
>
>
>
> On Mar 1, 2024 at 3:02 PM, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:
>
> Also note i only played one spin over 60 rand and i lost 86 rand on the spin once this is so ridiculous please see the facts in this or come to a settlement as this is not correct and fair in my eyes so i will take this further if needed
>
> On Mar 1, 2024 at 3:00 PM, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:
>
> HI
>
> You can see the bonus was 9.45 i recieved 10 % of this is 0.9 cents there is no game that can play this amount but also note that the bulk of my money was from my comp pionts that in reality real money that i played with
>
> On Feb 28, 2024 at 12:46 PM, Mark wrote:
>
> **Good day ▇▇▇▇▇▇▇▇▇▇▇▇▇,**
>
> Thank you for reaching out to us. We appreciate your email and the opportunity to address your withdrawal request.
>
> Upon thorough review of your withdrawal request, we observed that several bets placed exceeded 10% of the bonus amount credited to your account. As outlined in our Bonus Terms and Conditions, this contravenes our policy.
>
> For your reference, we have attached the game history for your review. Please take a moment to go through it to see the specific bets that have breached our terms and conditions.
>
> The terms and conditions for each bonus are readily accessible on the respective bonus pages within our casino, providing all players with the opportunity to review them before availing themselves of bonuses. We've included the relevant section here for your convenience:
>
> **”**The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
>
> 1. The use of bonus funds purely to progress through the bonus stages of games.
>
> 2. Equal, zero, or low-margin betting.
>
> 3. Betting on a non-slots game, such as a table or card game.
>
> **4. Betting more than ZAR 60 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game.**
>
> 5. Betting on non-allowed games (Please see 'Non-Allowed Games' for a list of non-allowed games).
>
> 6. Using a 'feature buy' or Buy Pass function within a game.
>
> If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed.”
>
> By claiming the bonus, you have accepted the terms and conditions of this bonus, which includes the removal of the winnings clause.
>
> We have therefore cancelled your withdrawal request and voided the winnings.
>
> Should you have any questions please reply to this email or contact our customer support via live chat on our site.
>
> Our industry-standard services and terms are legally ratified by the Malta Gaming Authority and are written clearly enough for players to follow and understand.
>
> Our casino is licensed by the Malta Gaming Authority (MGA), widely regarded as one of the best regulatory bodies in the entire gambling industry. The MGA enforces strict guidelines to ensure fair play, player protection, and responsible gambling. They continuously monitor and supervise licensed casinos to maintain high standards of operation.
>
> On Feb 19, 2024 at 10:39 AM, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:
>
> My money was from my comp points and not from a bonus this us the second time you pull this bull shit and i will lay a formal complaint by the gambling board
>
> On Feb 18, 2024 at 1:47 PM, Verification Team wrote:
>
> Dear ▇▇▇▇▇▇▇▇▇▇▇▇▇,
>
> On review of your withdrawal request, we see that a number of bets were placed that were greater than 10% of the bonus credited to your account. According to the Bonus Terms and Conditions, this is not allowed.
>
> We have therefore cancelled your withdrawal request, and voided the winnings.
>
> We do apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.
>
> Should you have any questions please reply to this email or contact our customer support via live chat on our site.



---------- Forwarded message ---------
From: **▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇>
Date: Fri, 1 Mar 2024 at 17:10
Subject: Re: Your Withdrawal Request
To: bCasino.com Verifications <verifications@bcasino.com>




I'm on so many gambling groups and websites of reviews and have always rated you high in my circles as i am a high valued gambling player across many platforms and would not like to have an issue now



On Fri, 1 Mar 2024 at 17:06, bCasino.com Verifications <verifications@bcasino.com> wrote:


>
>
> Dear ▇▇▇▇▇,
>
> We hope you're doing well.
>
> We wanted to inform you that while the minimum bet in the game would have been accepted, we noticed that you went straight to a bet of ZAR 120 right after receiving the bonus.
>
> Please be reminded that it's important to adhere to the wagering requirements and appropriate bet limits when using bonuses. If you have any questions or concerns regarding the wagering conditions or any other aspects of the game, feel free to reach out to us. We're here to assist you.
>
> Thank you for your understanding.
>
> Regards,
> Verifications
>
>
>
>
> On Mar 1, 2024 at 3:02 PM, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:
>
> Also note i only played one spin over 60 rand and i lost 86 rand on the spin once this is so ridiculous please see the facts in this or come to a settlement as this is not correct and fair in my eyes so i will take this further if needed
>
> On Mar 1, 2024 at 3:00 PM, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:
>
>
>
> On Feb 28, 2024 at 12:46 PM, Mark wrote:
>
> **Good day ▇▇▇▇▇▇▇▇▇▇▇▇▇,**
>
> Thank you for reaching out to us. We appreciate your email and the opportunity to address your withdrawal request.
>
> Upon thorough review of your withdrawal request, we observed that several bets placed exceeded 10% of the bonus amount credited to your account. As outlined in our Bonus Terms and Conditions, this contravenes our policy.
>
> For your reference, we have attached the game history for your review. Please take a moment to go through it to see the specific bets that have breached our terms and conditions.
>
> The terms and conditions for each bonus are readily accessible on the respective bonus pages within our casino, providing all players with the opportunity to review them before availing themselves of bonuses. We've included the relevant section here for your convenience:
>
> **”**The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
>
> 1. The use of bonus funds purely to progress through the bonus stages of games.
>
> 2. Equal, zero, or low-margin betting.
>
> 3. Betting on a non-slots game, such as a table or card game.
>
> **4. Betting more than ZAR 60 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game.**
>
> 5. Betting on non-allowed games (Please see 'Non-Allowed Games' for a list of non-allowed games).
>
> 6. Using a 'feature buy' or Buy Pass function within a game.
>
> If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed.”
>
> By claiming the bonus, you have accepted the terms and conditions of this bonus, which includes the removal of the winnings clause.
>
> We have therefore cancelled your withdrawal request and voided the winnings.
>
> Should you have any questions please reply to this email or contact our customer support via live chat on our site.
>
> Our industry-standard services and terms are legally ratified by the Malta Gaming Authority and are written clearly enough for players to follow and understand.
>
> Our casino is licensed by the Malta Gaming Authority (MGA), widely regarded as one of the best regulatory bodies in the entire gambling industry. The MGA enforces strict guidelines to ensure fair play, player protection, and responsible gambling. They continuously monitor and supervise licensed casinos to maintain high standards of operation.
>
> On Feb 19, 2024 at 10:39 AM, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:
>
> My money was from my comp points and not from a bonus this us the second time you pull this bull shit and i will lay a formal complaint by the gambling board
>
> On Feb 18, 2024 at 1:47 PM, Verification Team wrote:
>
> Dear ▇▇▇▇▇▇▇▇▇▇▇▇▇,
>
> On review of your withdrawal request, we see that a number of bets were placed that were greater than 10% of the bonus credited to your account. According to the Bonus Terms and Conditions, this is not allowed.
>
> We have therefore cancelled your withdrawal request, and voided the winnings.
>
> We do apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.
>
> Should you have any questions please reply to this email or contact our customer support via live chat on our site.
>
> ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

 ![](https://lh3.googleusercontent.com/a/ACg8ocKICOn6zj-F73XvKnqnof_aj04e2BiXUohVgNioOZGoig=s40-p)

Reply to allReplyForward

Add reaction

bCasino - unfair withdrawal ruling

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com