Jackpot City Casino Review

JackpotCity has a dark background by default, but if you prefer light themes, you can change this through the menu within the username dropdown. Navigation needs some getting used to, but it’s pretty straightforward once you’re familiar with where everything is.

My only complaint is that the logged in and logged out versions are rather different, including the information available in each.

Opening an account with JackpotCity is quick and easy. I’ve listed the registration steps as part of my JackpotCity casino review.

You’ll need to complete the KYC (Know Your Customer) verification process before being able to proceed further, as per the regulations put into place by the Ontario Gaming Commission, JackpotCity casino’s regulatory body.

The procedure involves you sending in documents such as a recent utility bill, a copy of your passport, and a recent payslip to verify your address, identity and legal age, and source of wealth.

On-site banking is relatively easy at JackpotCity. My casino review found many reputable payment methods, including credit cards, prepaid vouchers, and bank transfer apps.

You’ve got everything you need once you’re logged in. However, you won’t have access to much before registration. With withdrawals, you’ll need to have at least $50 to cash out before being able to see the payment options. This can be inconvenient to those who are on the fence about signing up. I also think a minimum withdrawal of $50 is a little steep. 

The rest of the payment journey at JackpotCity is great and you’ll rarely encounter any issues. If you do, get in touch with the customer support team via email or live chat with screenshots and as much detail as possible, and you’ll be sorted before you know it.

You’ll find hundreds of real money slots and games to choose from at JackpotCity casino. My review uncovered video slots, blackjack, jackpots, roulette, poker, live casino games, and much more. 

The filtering system at JackpotCity casino is rather basic - you’ll only be able to narrow your search via the game categories. You can also filter by choosing hot or cold games, going into your saved favourites, or typing the game name into the search bar. 

The same applies to the live casino lobby. There are no filters other than the search bar, meaning you’ll need to scroll through the entire lobby to find the game type you are looking for. However, this is quite easy considering the low number of games.

All JackpotCity live casino games are streamed in high HD quality and are available on all devices. You can interact with the croupiers and other players via the chat function.

One thing I really liked about the JackpotCity casino slots lobby is that you can demo the games. To do so, simply hover over the game image and click on ‘demo’. This allows you to test the slot machine before staking real cash. You cannot demo live casino games, but you can observe a few rounds before deciding if you want to commit.

My JackpotCity casino review revealed that you can access the site from desktop, tablet, and mobile. Simply launch an updated browser such as Chrome, Safari, or Firefox and you’re good to go. I recommend being connected to Wi-Fi so as to not use up your mobile data. 

If you prefer, you can download the JackpotCity casino mobile app for free from the Google Play Store or the Apple Store. 

The user experience remains the same regardless of the device you use. This counts for everything from the registration process to banking, customer support, and playing the games.

There are FAQs and live chat available to you at JackpotCity casino. My review found that the FAQs are under the ‘Support’ tab in the top header. You’ll find a detailed help centre with articles split into categories such as withdrawal queries, technical support, responsible gaming, new to casino, and slots. 

Finding the live chat is the tricky bit. You’ll need to access an article and click on ‘no’ when asked if the answer was helpful. You’ll then be given a link to the live chat. This makes contacting customer support unintuitive. On the plus side, the live chat service is available 24/7, so help is always at hand when you need it.

You’ve got nothing to worry about when playing at JackpotCity casino. First off, the site is licensed by the Ontario Gaming Commission, which is a reputable regulatory body in Ontario.

The Ontario Gaming Commission makes sure JackpotCity casino abides by strict security protocols, such as the verification process mentioned in the sign up section of this JackpotCity review. It also mandates that your information be processed using the latest SSL technology.

Then there’s the casino’s reputation. JackpotCity is well-known among casino players and has plenty of positive reviews on both affiliate sites and gambling forums. The online casino also won the Best Casino of the Year 2019 Gold Awards.

Online gambling is for entertainment only, meaning it shouldn’t become problematic. JackpotCity casino recognises this, which is why they’ve dedicated an entire section to it in the FAQs. You’ll find information related to self-exclusion, deposit limits, and useful links to gambling regulators.

However, I felt that JackpotCity casino could do with adding more articles or pages related to responsible gaming tools. I mean, you can always contact customer support if you have doubts, but it’s more convenient to have the information right there.