With over two decades of experience in the gambling industry, JackpotCity is a reliable and secure gambling site. The online casino is licensed by the Ontario Gaming Commission, and offers a plethora of interactive real money slots and games by top providers for you to enjoy.
Make transactions using well-known payment methods, benefit from around-the-clock live customer support, and browse through a detailed Help Centre.
An immersive online casino experience at this online casino awaits. Do you want to know more? Let’s dive in. Welcome to my JackpotCity review!
Editor's Verdict: JackpotCity Casino
So, you want to know what I think about JackpotCity casino? I think it’s great, and I think you will too. The online gambling site clearly knows what it’s doing. I mean, how would it have lasted over two decades otherwise?
Let’s start with the JackpotCity casino catalogue. First off, the slots and games are by top providers in the industry - always a plus. You’ll find a variety of genres, themes, and features to choose from.
All the games at JackpotCity casino have an RNG (Random Number Generator), which is audited regularly to ensure the fairness and randomness of the outcome of each game round.
I discovered that JackpotCity caters for all kinds of players when it comes to payments. You’ll find a range of credit card, instant banking, and voucher payment methods. There’s also a comprehensive Help Centre to assist you with any difficulties you may encounter. Sure, the live chat is tricky to find, but it’s a small thing to live with.
Looking for more detail? Then read my full JackpotCity review!
A Closer Look at Pros and Cons
I’d rank the quality of the lobby at JackpotCity a major pro of playing at this online casino. You’ve got quite a selection of interactive and engaging games - some with free spins, bonus rounds, Egyptian themes, Asian ones, and more. The best part? They’re all by top providers that have years of experience developing casino games.
It’s not all rainbows and unicorns here (wouldn’t it be nice though?). There are negatives too, so let’s discuss those now. First off, the live chat. It’s there, and it’s available 24/7, but it’s not easy to find. It’s buried deep within the FAQs and you’ll need to rank an article as unhelpful to get to it. Not ideal, but not a deal-breaker.
Then there’s the lack of information when it comes to payments. You’ll need to be registered and logged in to view it, which is inconvenient. What if you’re on the fence?
We’ve taken care of listing the payment information for you in this JackpotCity review, but if you absolutely need it on site, I suggest you check out some of our alternative online casinos.
JackpotCity Casino vs Competitors
The payment methods. That’s what makes JackpotCity casino stand out from the rest. You’ve got a wide range of reputable providers that are used by millions on online casino players around the world.
Credit cards, prepaid vouchers, instant banking for Canadians - you name it, it’s there. The information isn’t the easiest to find, especially if you’ve not signed up yet, but it’s pretty straightforward once you’ve got the procedure mastered.
Another thing which really speaks to me is the Help Centre. My JackpotCity casino review found an incredibly detailed FAQ page with tens of articles related to pretty much any topic you’ll come across while on site. You can even rate them as helpful or unhelpful, which I think is a nice touch as it helps personalise the experience even more. You’ll also find the live chat here. Although this is tricky to find, it’s not a big deal.
The JackpotCity Casino Experience
JackpotCity has a dark background by default, but if you prefer light themes, you can change this through the menu within the username dropdown. Navigation needs some getting used to, but it’s pretty straightforward once you’re familiar with where everything is.
My only complaint is that the logged in and logged out versions are rather different, including the information available in each.
Opening an account with JackpotCity is quick and easy. I’ve listed the registration steps as part of my JackpotCity casino review.
Confirm your location as Ontario.
Create a username and strong password.
Type in your personal information.
Confirm that you are neither a PEP (Politically Exposed Person), an HIO (Head of International Organisation), or related to any.
Read the relative documents and confirm if you agree with them and that you are 19 years of age or older.
Tick the box if you wish to receive communications from JackpotCity casino.
You’ll need to complete the KYC (Know Your Customer) verification process before being able to proceed further, as per the regulations put into place by the Ontario Gaming Commission, JackpotCity casino’s regulatory body.
The procedure involves you sending in documents such as a recent utility bill, a copy of your passport, and a recent payslip to verify your address, identity and legal age, and source of wealth.
On-site banking is relatively easy at JackpotCity. My casino review found many reputable payment methods, including credit cards, prepaid vouchers, and bank transfer apps.
You’ve got everything you need once you’re logged in. However, you won’t have access to much before registration. With withdrawals, you’ll need to have at least $50 to cash out before being able to see the payment options. This can be inconvenient to those who are on the fence about signing up. I also think a minimum withdrawal of $50 is a little steep.
The rest of the payment journey at JackpotCity is great and you’ll rarely encounter any issues. If you do, get in touch with the customer support team via email or live chat with screenshots and as much detail as possible, and you’ll be sorted before you know it.
JackpotCity Casino Games
The filtering system at JackpotCity casino is rather basic - you’ll only be able to narrow your search via the game categories. You can also filter by choosing hot or cold games, going into your saved favourites, or typing the game name into the search bar.
The same applies to the live casino lobby. There are no filters other than the search bar, meaning you’ll need to scroll through the entire lobby to find the game type you are looking for. However, this is quite easy considering the low number of games.
All JackpotCity live casino games are streamed in high HD quality and are available on all devices. You can interact with the croupiers and other players via the chat function.
One thing I really liked about the JackpotCity casino slots lobby is that you can demo the games. To do so, simply hover over the game image and click on ‘demo’. This allows you to test the slot machine before staking real cash. You cannot demo live casino games, but you can observe a few rounds before deciding if you want to commit.
JackpotCity Casino Mobile App
My JackpotCity casino review revealed that you can access the site from desktop, tablet, and mobile. Simply launch an updated browser such as Chrome, Safari, or Firefox and you’re good to go. I recommend being connected to Wi-Fi so as to not use up your mobile data.
If you prefer, you can download the JackpotCity casino mobile app for free from the Google Play Store or the Apple Store.
The user experience remains the same regardless of the device you use. This counts for everything from the registration process to banking, customer support, and playing the games.
There are FAQs and live chat available to you at JackpotCity casino. My review found that the FAQs are under the ‘Support’ tab in the top header. You’ll find a detailed help centre with articles split into categories such as withdrawal queries, technical support, responsible gaming, new to casino, and slots.
Finding the live chat is the tricky bit. You’ll need to access an article and click on ‘no’ when asked if the answer was helpful. You’ll then be given a link to the live chat. This makes contacting customer support unintuitive. On the plus side, the live chat service is available 24/7, so help is always at hand when you need it.
Safety and Security
You’ve got nothing to worry about when playing at JackpotCity casino. First off, the site is licensed by the Ontario Gaming Commission, which is a reputable regulatory body in Ontario.
The Ontario Gaming Commission makes sure JackpotCity casino abides by strict security protocols, such as the verification process mentioned in the sign up section of this JackpotCity review. It also mandates that your information be processed using the latest SSL technology.
Then there’s the casino’s reputation. JackpotCity is well-known among casino players and has plenty of positive reviews on both affiliate sites and gambling forums. The online casino also won the Best Casino of the Year 2019 Gold Awards.
Online gambling is for entertainment only, meaning it shouldn’t become problematic. JackpotCity casino recognises this, which is why they’ve dedicated an entire section to it in the FAQs. You’ll find information related to self-exclusion, deposit limits, and useful links to gambling regulators.
However, I felt that JackpotCity casino could do with adding more articles or pages related to responsible gaming tools. I mean, you can always contact customer support if you have doubts, but it’s more convenient to have the information right there.
Frequently Asked Questions
JackpotCity casino has a lot to offer, starting from the full catalogue of real money slots and games. The online casino offers dedicated customer support, strong security measures, and much more.
Yes. My JackpotCity casino review revealed that the site is licensed by the Ontario Gaming Commission. The site uses high-tech encryption to process your information, which is then stored in a secure location.
Yes. You can download the JackpotCity casino mobile app from the Google Play Store or the Apple Store for free. You can also access the site via an updated browser such as Firefox, Chrome, or Safari.
JackpotCity casino uses verification as part of the security protocols. Verification involves you submitting proof of identity, address, and source of wealth. Besides being a legal requirement, this procedure protects both you and JackpotCity casino.
You name it, you’ll find it. The JackpotCity casino game catalogue includes video slots, table games, live casino tables, roulette, blackjack, video poker, and more - you’re spoilt for choice!