Ruby Fortune Casino Review

My Ruby Fortune review left a very positive impression on me. The platform has been developed for all-around user-friendliness. This is reflected in the easy sign-up, deposit and play processes. My praise goes to the bonuses, diversity of games and mobile accessibility.

There’s a pro vibe running through most things on offer here, and the only real downer was the live chat experience. But once you get the hang of launching this it’s not much of an issue. 

I found the Ruby Fortune Casino registration to be quick and professional. Once you've launched the sign-up form, there are just a couple of details required: 

All you then need to do is click on ‘register’ and you’ll be auto-logged into your new account. Easy peasy, right? Don’t forget to click on the activation email sent to you though or you won’t be able to deposit. 

When it comes down to verification, this can be requested at the point of deposit or your first cash out. You’ll be sent an email which will outline all you need to do. Take screenshots of your ID and a recent proof of address and send these back attached to the same email. The process can take up to 3 business days, which isn’t too long to wait. 

The next step of my Ruby Fortune review was to make a deposit. I found many different methods to choose from with prepaid vouchers, cards, eWallets and wire transfers. You can even opt to get your winnings sent by cheque to your home address in NZ! 

The payment process wasn’t any hassle for me and I easily topped up my account with the minimum of $10. The help centre features a multitude of info on limits and short guides for using payment methods you might be unused to. 

For withdrawals, these can be requested from $50 - which is a lot. Nevertheless, the process for this was easy and winnings sit pending for 24 hours before they are paid out. Unless you request a withdrawal on a weekend, so take this into account if you want to speed things up. You’ll also be pleased to know that there are zero payment fees, no matter which method you use.

The Ruby Fortune promotions are a real treat and there’s something new to claim every day. The offers feature reload deals, free spins and free chances to win weekly jackpots. I also noticed a bonus wheel which unlocks each time I made a deposit, giving me a free turn. 

You can play several in-house tournaments as well as the big software development contests. Giving you the chance to win some big ol’ cash prizes!

I have to give a mention to the max bonus amount at Ruby Fortune. It’s $8 a pop, which beats the industry average of $5 - so kudos to the operator for this! Wagering requirements are 35x the bonus amount only, which is more than fair.

I found the offers easy to claim, simply click on the ‘promotions’ tab in your account and they’ll be displayed. Relevant terms and info are available under each deal and easily understood. Overall I found the smallprint to be fair and in line with most other operators. There are some max win limits but these only apply to the Ruby Fortune no deposit bonuses. Which is a standard procedure for most online casinos.

There’s a loyalty program which I auto-joined when I made my first deposit. Points are allocated on all of your cash wagers though different games have different rates. I like that you can exchange points for bonus credits and there are 6 levels of rewards to enjoy. The upper tiers offer a personal account manager, VIP-tailored bonuses, event invites and such like. 

A medium-sized lobby awaits those of you in New Zealand, with around 550+ Ruby Fortune slots and other games. These include RNG tables, live casino, bingo, jackpots and arcade games. I also located some scratchies and am delighted to say that poker is well-catered for! The power behind the lobby comes mostly from Microgaming but there are titles from Pragmatic Play and Evolution. I don’t see this as a downside, these 3 providers are some of the best and most popular in the world after all. 

The organisation of the catalogue is alright, though I would like to see a software developer filter. There are numerous slot categories such as penny games, themes, popular and new. I really like that you can filter out hot and cold games too, as well as building your own lobby of favourites. 

The jackpot section caught my eye and with Microgaming, you’ve got access to all the big network progressive slots. There’s also a stunning collection of daily must-fall games to enjoy. 

The live casino section features sic bo, craps, roulette, poker, baccarat and blackjack. Not to mention the fabulous game shows which Evolution is so well-known for. There are min/max wager limits to suit all pockets and some VIP tables for the high rollers.

There are two Ruby Fortune mobile apps available from the Google Play and iOS stores. These give a polished and responsive feel with simplified menus and you may opt for ‘dark’ mode at nighttime. 

You can still get instant access though without the need to add to your device storage. Just log into your account on any mobile browser. I found this to be just as good as the apps which I tested. Though Chrome worked slightly better than Firefox for me.

There’s a massive ‘help centre’ which features detailed FAQ sections. I fired off a couple of emails too which were answered within 2 hours, which is a decent time frame. The Ruby Fortune Casino online live chat was tricky to launch though. You’ll need to find an FAQ to match your query then click on a link to confirm that it wasn’t helpful. Then click on a link to speak to an agent but you’ll need to complete your name, username and email address first. You have to do this even if you are logged in, which is excessive in my books. There aren’t any bots in sight but I did have to wait 15 minutes to speak to an agent. Considering this was a weekday afternoon, it was slow.

My Ruby Fortune Casino review revealed two gambling licences from the MGA and Alderney GCC. The site is operated by Baytree who is a longstanding gambling company with a great reputation. I certainly felt like I was in safe hands and it’s good to see the eCOGRA accreditation for fair gaming. 

Ruby Fortune has been active for 20+ years so it wasn’t a surprise to see a few negative player reviews online. The good comments far outweigh the bad though and most users are happy with the professional, rewarding and entertaining platform. 

There’s a tremendous focus on responsible gambling with a dedicated site which is easy to access at the bottom of your screen. You’ll find various tools such as self-help questionnaires and limits which you can customise on your account. These include session, wager, deposit and time-outs. I’d expect nothing less to be honest with the MGA as the main licensor. 

You can also access direct links to help charities and organisations for more in-depth support. I really like the detailed gaming histories which you can view through the RG portal. These provide an exact breakdown of spends, wins and losses across all of your sessions.