Responsible Gambling

Play Safe: Your Responsible Gambling Guide

Safe and Responsible Gambling

While online gambling should remain an entertaining leisure activity, it’s important to understand the risks associated with it. is committed to responsible gambling and we provide guidance and information to help you stay in control. By measuring your gambling behaviour and utilising available tools, you can manage your gambling in a safe and responsible manner.

Signs of Problem Gambling To Look Out For:

  • Spending more money on gambling than you can afford;

  • Chasing losses by trying to win back money;

  • Feeling guilty or ashamed of your gambling behaviour;

  • Lying to friends or family about your gambling habits;

  • Neglecting other responsibilities, such as work or family;

  • Feeling irritable or restless when you try to stop gambling.

If you or someone you know is experiencing these signs, it’s important to seek help.

Assessing Your Gambling Behaviour

One way to stay in control is by frequently assessing your gambling habits. There are many self-assessment tools available, and we’ve gathered great resources on this page to help you access some of these tools. It’s important to be truthful when completing these self-assessment tests to get an accurate depiction of your gambling behaviour.

Set Limits in Place

Online casinos provide a range of different tools to help you control your gambling habits. Some offer advanced tools that indicate changes in your behaviour, while others provide controls to limit your spending. We recommend you utilise all available tools to your disposal to ensure you stay in control.

Tools Provided by Casinos

Deposit Limits

Setting deposit limits is the first step in managing your gambling spend. This helpful tool allows you to set specific limits across days, weeks and months. Once you’ve reached your limit, you won’t be able to deposit until the remaining timeframe has passed.

Session Limites

Session limit restriction is an effective tool to help you manage the time you spend gambling. Much like deposit limit, you set a limit for how many hours you want to have access to your casino account across days, weeks and months. Once you’ve reached your session limit, you won’t have access to your account until the remaining timeframe has passed.

Take a Break

If you feel like taking a break from gambling, you have the option of opting for a temporary account suspension. Casinos usually give you predefined periods that you can opt for a temporary suspension, while some allow you to control it yourself.


One of the strongest responsible gambling tools available to you is self-exclusions. Usually, you can decide between an indefinite exclusion or a definite exclusion depending on your needs. An indefinite exclusion is a permanent suspension of your casino account, blocking you from accessing the casino.

Multi-Venue Exclusion

MVE is a new system in New Zealand that developed from a regional programme to a nationally administered programme that helps gamblers self-exclude from multiple gambling venues without having to visit each individual casino site. If breached, a venue operator or anyone acting on their behalf face a fine of up to $5,000, while the gambler is fined $500. An exclusion can be issues for any period up to two years.

Gambling Helpline

Gambling Helpline is a 24-hour freephone established to help people with problem gambling or acquaintances of problem gamblers. Through the helpline, people can get immediate support, may also be referred to other support groups and can find information on problem gambling

Helplines and Resources for Gambling Addiction

Gambling Helpline

National MVE Administration Service

Frequently Asked Questions

Ensure casinos are licensed by reputable gaming authorities and have positive reviews before signing up and depositing money.

We highlight the authorities that our recommended casinos are licensed by. You can also check the actual casino website to see what license they hold.

If you spend more time or money than you can afford, you may be at risk of having a gambling problem. We recommend you complete self-assessment tests to determine your gambling habits.

There are support groups, helplines and national organisations that can help you with your gambling habits. We list several organisations that are available through visits and calls.

A casino self-exclusion is a voluntary program allowing individuals to exclude themselves from gambling for an indefinite, or definite, time. You can self-exclude directly from online casinos or through a national exclusion register.