Captain Cooks Casino has been entertaining players for more than two decades. It’s licensed by the Kahnawake Gaming Commission and serves up hundreds...Read moreVisit Casino
I had a fun time during my Captain Cooks Casino review. Helping myself to some seriously good rewards and playing my favourite slots. There’s a well-rounded selection of games with something to appeal to all types of players. And it was good to see a live casino on offer, when many Microgaming sites skip this. I enjoyed total peace of mind knowing that a solid gambling licence and eCOGRA accreditation were looking over me.
The Casino Rewards program made me feel valued and part of a wider club. I also like that you can see real players and read their testimonials on the platform. This gives a more personal and human touch.
I believe that Captain Cooks will be a good choice for all types of players. It’s a very simple online casino which will appeal to newbies. But it also has enough to keep the pros going with challenging games and big bonuses.
A Closer Look at Pros and Cons:
Both the longevity and experience of Captain Cooks are phenomenal and huge pro points. There are very few online casinos which have stood the test of time and moved with the iGaming trends for 20+ years.
You’ve then got the games collection. Provided by one of the very best developers and featuring some bangin’ progressive jackpots. You really can’t argue with Mega Moolah slots or the exclusive Casino Rewards pots. I need to slide in here that you’ll get free weekly tickets to the VIP sweepstakes games too. As well as tailored deals, free money offers and ongoing goodies. You’ll also benefit from the expertise of VIP hosts who really know how to give the red-carpet treatment and look after players.
As far as the cons go, these could be easily fixed. They did serve as a small thorn in my side though during this Captain Cooks review. I had issues getting some support and also trying to dig down on basic details, like bonus terms. If these factors are deal breakers for you though you can avoid them by checking out my other recommended online casinos.
Captain Cooks vs. Competitors:
Captain Cooks has a lot of great things going for it, but I feel the main pro is its reputation. If an online casino has been operating for more than 10 years - then count me in. This speaks volumes and shows me that I'll be well looked after and highly entertained. There’s a lot to be said for this these days in an industry awash with sites. Who do you trust your data and cash with? It’s all very well having big bonuses and thousands of games, but if the reliability isn't there, who knows where you could end up.
My overall take on this platform is positive. You’ve got hundreds of games from one of the world's leading providers. A fantastic loyalty program with free sweepstakes, huge member jackpots and much more. All of this is served up in a responsive mobile app.
With a few tweaks to support and a better organisation of basic info - I would award the Captain with a 5/5.
The Captain Cooks Experience:
My Captain Cooks review took me on quite a few twists and turns! I had a positive experience signing up, depositing and playing my favourite games. The bonuses were auto-applied to my account and I got instant enrollment in the VIP program.
The site itself is bright, welcoming and professional. But it does feel a little outdated when you compare it to other casinos of the same age. This doesn’t detract from the overall experience though. And I appreciated the lack of clutter and cutesy icons which can be distracting on some sites.
Creating your Captain Cooks Casino online account is simple. You first need to launch the process by clicking on ‘Play Now’. You’ll then be asked to fill out some basic info:
Date of birth
Once the form is completed your account will be opened and you can start to play.
For the player verification process (KYC), this can be requested at any time. It may be before your first deposit or withdrawal. It’s a good idea to get the required info ready beforehand.
You’ll need to take images of:
Government issued photo ID
Proof of address
Proof of ownership of bank account, payment method
Images can then be emailed to customer support who will complete the process. This can take up to 3 days, which might seem long but it’s the standard wait at most online casinos.
The cashier section of Captain Cooks Casino is filled with popular options. All of the trusted names are there such as Skrill, PaySafeCard and GooglePay. You can also use your credit/debit cards or complete a bank transfer. It’s good to know that there aren’t any fees applied for deposits or cashouts.
The minimum deposit amount for all methods is $5 which is very low when compared with other platforms. Many of the Captain Cooks bonuses can also be claimed with just $5. Giving you the perfect chance to try things out without needing to invest too much cash.
I have to say that the minimum withdrawal amount is pretty steep though at $50.
I had a positive experience depositing and withdrawing. The processes are simple and require very few steps. When it comes down to the important part of getting your winnings, these will remain pending for 48 hours. They will then be processed the following business day. It’s a bit of a wait, but you can be sure that this is all done securely and compliantly.
When it comes to the Captain Cooks promotions, these are quite different to what you’ll usually find at online casinos. I really like this though and it shows that thought and effort has been put into the deals. The welcome offer is exciting and offers free chances to spin a money wheel. This gives a more surprise element and a real-life casino vibe.
The rest of the treats can be found in the ‘Casino Rewards’ programme. This is a worldwide scheme which covers numerous online casinos, you’ll even receive a membership card! If you play at other recognised sites then you’ll accrue loyalty points which will feed into your ongoing VIP pot. I am a huge fan of these types of clubs, which are run centrally by experienced teams.
Invites to sporting events
5* dining vouchers
High roller bonuses
You’ll make your way through various tiers based on the points which are scored from playing games. These don’t expire and you’ll never lose your place on any tier through inactivity either. I’m sure you’ll be pleased to know that there are Captain Cooks no deposit bonuses too. Handed out to sample new games or to spend as you please.
Whilst the offers are a synch to claim, the terms aren’t as simple to locate. They're easy enough to comprehend though and feature standard timeframes for wagering and claiming offers.
There’s a healthy selection of 500+ games which are mostly provided by Microgaming. This means you’ll get access to the entire catalogue of this legendary developer. I also spotted early releases available in the lobby, which gives an exclusive touch.
I don’t see that having just one provider is a negative, though I understand some of you might. It’s important to remember that Microgaming is an amazing developer with many awards for innovation.
The Captain Cooks slots catalogue can be filtered by paylines and reels. You can also navigate easily to the jackpots section. This is packed with progressive games from the Mega Moolah collection. You’ll also get access to the exclusive Casino Rewards members' jackpots.
Whilst the slots take up the lion's share of the lobby, you can also enjoy:
Sports based games
The live casino is mostly supplied by Microgaming but there is a lobby by OnAir and some titles from Evolution. Overall there’s a good mix of tables and game shows with varying stakes to suit all pocket sizes. The lobbies are well organised and it’s easy to see the number of free seats and stakes available.
During sign up you’ll be asked to download the Captain Cooks mobile app. This has been developed to incorporate all operating systems, so there's no need to use different apps to suit your devices. Captain Cooks can be accessed via a desktop but is focused on mobile users. This means you’ll be getting regularly updated software and no lagging or glitches.
I had a positive experience with the app, it’s fast and intuitive. It also didn’t take up too much of my precious storage space.
My Captain Cooks casino review did hit a few obstacles during support testing. Whilst it’s easy to launch the ‘help’ section, using the live chat was another matter. Each time I was greeted by a bot which didn’t understand my query - no matter what I asked. After 45 minutes I finally managed to speak with an agent who was very helpful and apologetic.
I also had trouble finding the support email address and FAQs. I had to leave my logged-in account and head back to the main sign-up page. It’s not the best start for new players, and I think that Captain Cooks could do a lot better.
Safety and Security:
Captain Cooks Casino has been around since 1999 so it's no wonder there’s a golden halo when it comes to reputation. Your experience is secured by a gambling licence issued by the Kahnawake Gaming Commission. A well-respected regulator which has also been ensuring compliance and player safety for more than 20 years.
Captain Cooks uses the independent agency of eCOGRA. This not only ensures fair gaming but also that the platform operates honestly and responsibly.
My Captain Cooks Casino review did bring up some negative user reviews though. Thankfully these have been dealt with by player support and closed as ‘satisfactorily resolved’. You shouldn't be concerned by this though. It’s quite normal for an online casino in operation for so long to have accumulated complaints along the way.
Captain Cooks has an excellent responsible gambling policy which is accessed at the footer of the home page. This contains lots of useful advice as well as links to charities and organisations if you need them. You can complete a self-assessment form and implement numerous limits on your account. It’s also good to see links to blocking software and support for parents.
Frequently Asked Questions
Yes - Captain Cooks Casino is regulated and safe to enjoy. It features a Kahnawake Gaming Commission licence. You can also play games which have been independently tested for fairness and reliability.
This is supplied by the popular Casino Rewards program. Open to all players, you’ll collate points with your wagers and move through multiple tiers. Scooping weekly bonuses, VIP promos, free sweepstake tickets and much more!
The Captain Cooks games collection is filled with video/classic slots, jackpots, scratchcards, bingo and table games. There’s also an immersive live casino packed with real-life poker, baccarat, roulette and blackjack games.
You can get your hands on this directly from the main mobile site URL. It will be made available for download during your account creation and takes just a few seconds to install on your device.
Yes! You just need to choose your method, enter the amount and click confirm. Your winnings will then pend for 48 hours and be processed immediately the following day. That's all it takes!