Captain Cooks Casino Review

My Captain Cooks review took me on quite a few twists and turns! I had a positive experience signing up, depositing and playing my favourite games. The bonuses were auto-applied to my account and I got instant enrollment in the VIP program. 

The site itself is bright, welcoming and professional. But it does feel a little outdated when you compare it to other casinos of the same age. This doesn’t detract from the overall experience though. And I appreciated the lack of clutter and cutesy icons which can be distracting on some sites.

Creating your Captain Cooks Casino online account is simple. You first need to launch the process by clicking on ‘Play Now’. You’ll then be asked to fill out some basic info:

Once the form is completed your account will be opened and you can start to play. 

For the player verification process (KYC), this can be requested at any time. It may be before your first deposit or withdrawal. It’s a good idea to get the required info ready beforehand. 

You’ll need to take images of:

Images can then be emailed to customer support who will complete the process. This can take up to 3 days, which might seem long but it’s the standard wait at most online casinos.

The cashier section of Captain Cooks Casino is filled with popular options. All of the trusted names are there such as Skrill, PaySafeCard and GooglePay. You can also use your credit/debit cards or complete a bank transfer. It’s good to know that there aren’t any fees applied for deposits or cashouts.

The minimum deposit amount for all methods is $5 which is very low when compared with other platforms. Many of the Captain Cooks bonuses can also be claimed with just $5. Giving you the perfect chance to try things out without needing to invest too much cash. 

I have to say that the minimum withdrawal amount is pretty steep though at $50. 

I had a positive experience depositing and withdrawing. The processes are simple and require very few steps. When it comes down to the important part of getting your winnings, these will remain pending for 48 hours. They will then be processed the following business day. It’s a bit of a wait, but you can be sure that this is all done securely and compliantly. 

When it comes to the Captain Cooks promotions, these are quite different to what you’ll usually find at online casinos. I really like this though and it shows that thought and effort has been put into the deals. The welcome offer is exciting and offers free chances to spin a money wheel. This gives a more surprise element and a real-life casino vibe.

The rest of the treats can be found in the ‘Casino Rewards’ programme. This is a worldwide scheme which covers numerous online casinos, you’ll even receive a membership card! If you play at other recognised sites then you’ll accrue loyalty points which will feed into your ongoing VIP pot. I am a huge fan of these types of clubs, which are run centrally by experienced teams. 

Deals include:

You’ll make your way through various tiers based on the points which are scored from playing games. These don’t expire and you’ll never lose your place on any tier through inactivity either. I’m sure you’ll be pleased to know that there are Captain Cooks no deposit bonuses too. Handed out to sample new games or to spend as you please. 

Whilst the offers are a synch to claim, the terms aren’t as simple to locate. They're easy enough to comprehend though and feature standard timeframes for wagering and claiming offers.

There’s a healthy selection of 500+ games which are mostly provided by Microgaming. This means you’ll get access to the entire catalogue of this legendary developer. I also spotted early releases available in the lobby, which gives an exclusive touch. 

I don’t see that having just one provider is a negative, though I understand some of you might. It’s important to remember that Microgaming is an amazing developer with many awards for innovation. 

The Captain Cooks slots catalogue can be filtered by paylines and reels. You can also navigate easily to the jackpots section. This is packed with progressive games from the Mega Moolah collection. You’ll also get access to the exclusive Casino Rewards members' jackpots. 

Whilst the slots take up the lion's share of the lobby, you can also enjoy:

The live casino is mostly supplied by Microgaming but there is a lobby by OnAir and some titles from Evolution. Overall there’s a good mix of tables and game shows with varying stakes to suit all pocket sizes. The lobbies are well organised and it’s easy to see the number of free seats and stakes available.

During sign up you’ll be asked to download the Captain Cooks mobile app. This has been developed to incorporate all operating systems, so there's no need to use different apps to suit your devices. Captain Cooks can be accessed via a desktop but is focused on mobile users. This means you’ll be getting regularly updated software and no lagging or glitches. 

I had a positive experience with the app, it’s fast and intuitive. It also didn’t take up too much of my precious storage space.

My Captain Cooks casino review did hit a few obstacles during support testing. Whilst it’s easy to launch the ‘help’ section, using the live chat was another matter. Each time I was greeted by a bot which didn’t understand my query - no matter what I asked. After 45 minutes I finally managed to speak with an agent who was very helpful and apologetic. 

I also had trouble finding the support email address and FAQs. I had to leave my logged-in account and head back to the main sign-up page. It’s not the best start for new players, and I think that Captain Cooks could do a lot better.

Captain Cooks Casino has been around since 1999 so it's no wonder there’s a golden halo when it comes to reputation. Your experience is secured by a gambling licence issued by the Kahnawake Gaming Commission. A well-respected regulator which has also been ensuring compliance and player safety for more than 20 years. 

Captain Cooks uses the independent agency of eCOGRA. This not only ensures fair gaming but also that the platform operates honestly and responsibly. 

My Captain Cooks Casino review did bring up some negative user reviews though. Thankfully these have been dealt with by player support and closed as ‘satisfactorily resolved’. You shouldn't be concerned by this though. It’s quite normal for an online casino in operation for so long to have accumulated complaints along the way. 

Captain Cooks has an excellent responsible gambling policy which is accessed at the footer of the home page. This contains lots of useful advice as well as links to charities and organisations if you need them. You can complete a self-assessment form and implement numerous limits on your account. It’s also good to see links to blocking software and support for parents.