African Grand Casino Review
African Grand is an online casino aimed specifically at South African players. Licensed by the Government of Curacao, this gambling site offers a healthy range of real money slots and casino games by top providers. Bank using reputable payment methods and benefit from 24/7 customer support via live chat and phone. All while claiming daily bonuses, competing in regular tournaments, and enjoying exclusive African Grand casino bonuses.
If you want to learn more about this online casino, read my full African Grand review.
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Editor's Verdict: African Grand Casino
So, you want my verdict on “African Grand casino”. I think it’s great, and definitely worth a try, but it could do with a few improvements here and there.
African Grand was created for South African players so you’ll notice a theme as you navigate the online casino, starting from the native flag painted on the woman in the top banner. You’ll then notice payment methods that are popular in South Africa, which provides a more personalised experience.
Customer support is available around the clock, which is great, especially if you are a night owl like myself. You can contact the team via live chat and phone, which is a plus for those who prefer talking on the phone rather than sending messages.
You’ve then got a wide range of bonuses, tournaments, and exclusive promotions. Make sure to subscribe to notifications to get the latter.
There’s much more to say about this online gambling site, but I’m out of room here. Dive into my full African Grand casino review to find out more.
A Closer Look at Pros and Cons
If I had to pick one element of African Grand casino as its biggest pro, I’d say it’s the customer support channels. You’ve got phone and live chat support that are available 24/7, which means that someone is always there regardless of whether it’s the middle of the night or a bank holiday.
However, there are no FAQs on site, which is inconvenient if you have a simple question such as “How do I close my account?”. The site also lacks the ability to set limits and a responsible gaming page. What’s more, the customer support team isn't very knowledgeable on the topic, which is rather disappointing.
As an experienced player, I know the ins and outs of responsible gaming and I know where to look to find the information I need externally, so this isn’t a dealbreaker for me. However, if you are new to the scene or simply prefer playing at online casinos with dedicated responsible gaming pages, I suggest looking at some alternatives to African Grand casino online.
African Grand Casino vs Competitors
Are you wondering why you should choose African Grand casino over its competitors? Well, there are plenty of reasons, starting from the payments system. Sure, there isn’t a massive choice, but the most popular payment methods are available, which I think is the most important thing.
You’ve then got the bonus system. Of course, you’ll start off with a welcome bonus. Next, you’ll benefit from daily bonuses that include reload bonuses, free spins, cashbacks and more. Remember to use the correct bonus code when depositing as you’ll lose your bonus otherwise.
Then there are tournaments, which are perfect for players who like to get their adrenal glands working. I mean, who can say no to a chance to win wager-free cash?
Finally, the filtering system, which is rather detailed when compared to many online casinos. You’ll be able to filter through the games by category, feature, active reels, and jackpots.
There’s no doubt that African Grand casino has a lot going for it, but it’s not the only online casino out there that’s worth checking out. I’ve put together a comparison table for you to have a look at to help you with your research.
The African Grand Experience
Navigating African Grand casino is hassle-free. You’ll find all the necessary tabs in the page’s main menu, making finding what you need intuitive. However, some information is only available to logged out players, which may prove to be inconvenient at times. The live chat bubble follows you around, making access to support easy.
I’m not a fan of large chunks of texts, and I don’t think you are either, which is why I’ve broken down my African Grand casino review into small sections. Read through them all or skip to what’s more relevant to you - the choice is yours.
Sign-up
Becoming a part of the African Grand casino family is easy. Here’s how to register in less than 60 seconds:
Click on the sign up button.
Fill in the first form with your personal information.
Create a username and a strong password.
Complete the second section with your address.
Enter your date of birth and phone number in the third form.
Tick the first box if you accept to receive SMS messages (highly recommended).
Tick the second box if you wish to receive promotional material (highly recommended).
Read through the terms and conditions and tick the third box if you agree with them.
You’re now a part of African Grand and can make your first deposit. The final check, which is the KYC (Know Your Customer) verification process, comes before your first withdrawal. To complete this, you’ll need to submit documents such as a copy of your passport, a recent utility bill, and a recent bank statement to verify your identity, address, and source of wealth.
The verification process is a requirement mandated by the Government of Curacao, African Grand casino’s licensing body. This procedure also complies with anti-money laundering legislation.
Banking
My African Grand casino review found on-site banking to be relatively straightforward. Although the online casino lacks variety when it comes to payment methods, the most popular ones are there. African Grand doesn’t charge for deposits and withdrawals, which is a plus. However, your selected payment method may have its own fees, so make sure to read the terms and conditions beforehand.
When it comes to withdrawals, you’ll only be able to use wire transfers, and whereas deposits are typically instant, withdrawals may take up to 10 business days.
A noteworthy point that came out of this African Grand review is that the cashier appears in a separate window, so make sure you have popups activated for the online casino.
You won’t typically encounter errors while performing transactions at African Grand casino online, but they do happen occasionally. If you experience a glitch, simply get in touch with the customer support team and they’ll have you back up and running in no time.
Bonuses
My African Grand casino review revealed that your adventure begins with a generous welcome bonus. You’ll receive a match bonus, which is a percentage of your deposit added on to your account balance as bonus funds.
Once you’ve played through your welcome bonus, you’ll be able to claim the daily bonuses African Grand casino online offers. These generally consist of reload bonuses, but could occasionally come in the form of free spins or cashbacks. Keep an eye on the message icon in the page’s header as the latest African Grand casino promotions and offers will appear there.
If you want access to more exclusive bonuses and promotions at African Grand online casino, make sure to subscribe to communications and you’ll receive plenty in your email and SMS inboxes.
All the African Grand casino bonuses, including the welcome bonus, come with bonus codes, so make sure to use the correct one when making your deposit.
If you’re the competitive type, you’re in luck. African Grand casino online hosts regular tournaments, which you’ll find under the ‘tournaments’ tab in the main menu. Go up against other players in real time by playing the participating games. Get to the top of the leaderboard to grab your share of cash rewards.
Games
There are plenty of games for you to try out at African Grand. My casino review found a selection of video slots, video poker, speciality games like keno, progressive jackpots, roulette, blackjack, and poker variations.
The filtering system within the African Grand casino’s slots lobby is above average. Besides filtering by game category such as ‘New Games’, ‘Slots’, and ‘Table Games’, you’ll have dropdown menus that allow you to narrow your search by features such as bonus rounds, number of reels, and special features. You can even sort the games by name or jackpot value.
I didn’t find a live casino lobby while researching for this African Grand review. However, you can play RNG versions of blackjack, roulette, poker, and video poker when clicking on the table games and video poker categories.
African Grand online casino has two versions: Practice Mode and Login. The latter only allows real money bets, but the former gives you R1,000 to try the games out with. You’ll have access to the same games as within the real money version, meaning you can test the games and mark your favourite ones by clicking on the star icon. Once you’re ready to stake real cash, click on the ‘Play for Real’ button at the top of the page and you’ll be redirected to the real money site.
Mobile App
The developing team at African Grand casino online optimised the site to be compatible with all desktop, tablet, and smartphone devices. This means you can access the casino regardless of whether your preferred operating system is Android, Windows, or iOS. Simply connect to the internet (we recommend Wi-Fi) and launch a popular browser such as Firefox, Chrome, or Safari.
Although there isn’t a dedicated African Grand casino mobile app, you can create the illusion of one by downloading a browser shortcut to your home screen. This will give you all the joys of one-click gameplay while not using up too much storage space.
Support
My African Grand casino review found live chat and phone customer support options on site. There is no email customer support, nor are there any FAQs or any other on-site customer support.
You can access the live chat by clicking on the chat bubble in the lower right corner of the screen or by clicking on the ‘Contact Us’ button in the main menu. You’ll also see an icon in the page’s header. The customer support agents are quick to respond, which is always a plus.
Alternatively, you can use the phone number listed on the contact page. Keep in mind that you may incur charges when opting for this channel.
Both the live chat and phone customer support are available 24/7, which means that someone is always there and ready to help you when you need assistance.
Safety and Security
You’re in safe hands when playing at African Grand casino. My review found that the site has a licence issued by the Government of Curacao, a reputable licensing body within the online gambling industry.
This regulatory body enforces the implementation of strict security policies including the KYC verification process explained in the sign up section, high-tech SSL encryption, and strong password technology.
African Grand online casino audits the games regularly to make sure the RNG (Random Number Generator) that ensures the randomness and fairness of each game outcome functions as it should.
Responsible Gaming
Unfortunately I did not find any responsible gaming features while conducting this African Grand casino review, which is rather disappointing considering the importance of the topic. What was even more disheartening is that the agent I spoke to via live chat wasn’t of any help. The responsible gaming link, which is only available to logged out players, is a copy of the site’s terms and conditions. I would say this is definitely a major point for improvement for African Grand.
Frequently Asked Questions
There are plenty of games for you to try out at African Grand casino. These include video slots, roulette, blackjack, poker, video poker, and keno. You’ll also have a selection of progressive jackpots to choose from.
No, there isn’t. However, you can access African Grand casino from your favourite browser. If you want the illusion of an African Grand casino mobile app, download a browser shortcut to your home screen.
Yes. My African Grand casino review found that the site is optimised to be compatible with desktop, tablet, and smartphone devices, regardless of the operating system. Simply connect to the internet and you’re good to go.
Sure. African Grand casino takes all the necessary measures to keep you safe while on site. This includes SSL encryption, and a valid licence from the Government of Curacao that imposes strict security protocols.
Yes, you can. The first of the African Grand casino bonuses is a deposit match as your welcome bonus. Once you’ve played through it, you’ll get to enjoy the regular bonuses the online casino promotes.