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CasinoReviews.com Complaints Team

I am submitting a formal complaint against Infiniza Ltd, licensed by the Malta Gaming Authority (MGA/B2C/367/2016).



Despite having permanently self-excluded from their casinos, the operator has allowed me to register and gamble on multiple of their other brands. I also received hundreds of promotional SMS messages encouraging me to deposit and play.



When a player requests a permanent/lifetime self-exclusion, it is very clear that this is due to an inability to control their gambling. Allowing me to continue playing on sister sites and actively marketing to me is a serious breach of responsible gambling obligations and self-exclusion rules.



I have attached a PDF file containing evidence, including:



- Email correspondence with the operator
- Screenshots of promotional messages
- Deposit history across their brands





I kindly ask you to review my case and assist me in obtaining a refund of my deposits made after my self-exclusion, as well as to ensure the operator complies with their license obligations.

Unlimit Casino - self-exclusion

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