Captain Spins Review
Captain Spins is a unique but trustworthy platform which was launched in 2019. It has the reputable White Hat Gaming at the helm and operates with two gambling licences. These are granted by both the MGA and UKGC, which speaks volumes about the credibility of Captain Spins. You can enjoy yourself on a range of top games including instant wins, jackpots, pokies and RNG tables. Not to forget the sublimely realistic live casino with award-winning software developers working behind the scenes.
)
)
)
)
)
Danny Kruse
Content Manager
Danny, a content manager with a flair for creativity, brings a book lover's perspective to the world of casinos.
Captain Spins Casino: Editor's Verdict
I can see why Captain Spins does so well with players in NZ. With a sturdy games catalogue, varied promos and fast payments. I was suitably impressed by the dual licensing and must admit that I always enjoy White Hat Gaming platforms. They offer peace of mind if security is at the forefront of your payer requirements.
Overall, my Captain Spins review process was smooth and the highlights for me have to be the promos. A VIP club, loyalty program and daily rewards - there’s very little not to like about all of this! I also applaud the Captain Spins bonus cash back which is another nice touch for regular players to enjoy.
There’s great fun to be had here and full-on transparency when it comes to support, payments and terms. I can strongly recommend Captain Spins to all of you, and who knows, it might inspire your inner superhero.
A Closer Look at Pros and Cons
The pros easily stood out for me once I got going with this Captain Spins review. You’ve got a trusted operator, bags of safety features and a real commitment to responsible gaming. All hugely beneficial factors providing you with peace of mind. Next up there are fee-free payments, because let's face it who wants to pay $2 every time you cash out? Then there’s the jackpots - there are so many of them, it’s awesome! I rarely see such a huge volume of these types of slots and with up to 6 figure payouts.
The cons that I discovered are the lack of game filters and minimal FAQs. These things could easily be fixed by Captain Spins though. Especially when they’ve clearly spent time working on other content for the site.
If you're totally turned off by these negatives then please do check out my other NZ online casinos. Where you're sure to find something more your style.
Captain Spins Casino vs. Competitors
How does this online casino compare against its rivals in New Zealand? In my opinion, it stands very well with a respected operator behind the scenes. I’ve always been a fan of White Hat Gaming because I know I’ll get decent bonuses, expert support and lots of games. Which is exactly what’s on offer at Captain Spins.
I wouldn’t say there’s just one USP here, it’s more a collection of attributes. There’s a ton of quality games from a lot of developers, daily promos, 24/7 multilingual support and effortless mobile access. I also have to pay my dues to the loyalty and VIP programs. Each of these schemes will enable all of you to feel rewarded. And whilst I’m not a fan of gimmicky themes, the superhero character does work well. It will probably make the site stand out more against its rivals for some players.
In terms of position, I’d say Captain Spins is aiming at complete newbies right through to total pros. It has something for all skill sets and the VIP rewards will bring in the high rollers. It doesn’t offer a sportsbook though. Which may be a downer for those looking to indulge all their betting passions in one place.
The Captain Spins Experience
My Captain Spins Casino review hit very few bumps along the way and left behind a positive feeling for me. Overall the platform has been developed well and is easy on the eye and simple to get started with. I do think there could be more filters in the games lobby and clearer payment info though. These are just minor things and on the whole, I was pleased with this online casino.
I’ve broken down my thoughts in more detail in the following sections for you.
Sign-up:
Getting started is easy and once you’ve clicked on the top right ‘Sign-Up’ tab you’ll be presented with a short form. These are basic details but be sure to carefully input your data so that it matches your NZ ID card:
Name
Gender
Birth date
Country (New Zealand will pre-populate)
Your home address
Email address
Phone number
Create your username and secure password
The last step is to click to accept email/SMS Captain Spins promotions, or not. You can change your preferences once your account is open though. After you’ve clicked the confirm button you will be logged into your new account.
Automatic age verification takes place as part of the sign-up process though at some point you'll need to complete KYC. For this, you’ll receive an email to which you’ll need to attach images of your ID and proof of address. The good news is that the verification procedure only takes around 24 hours to complete.
Banking:
I was hunting around the site trying to find some of the info for this section of my Captain Spins review. I always like to see minimum payment amounts, fees and cashing out times clearly displayed. I got to grips with things in the terms and conditions in the end. But it would be better to have all of this in an easy-to-reach table of information.
The rest of my payment journey was smooth though. You can make deposits and withdrawals from $10, which is low compared to other online casinos. There are no additional fees added to your payments by Captain Spins either. The withdrawal processing time is up to 2 business days, so bear this in mind if you’re playing at the weekend.
As for payment methods, there are more than enough to satisfy players in New Zealand. You may choose between cards, pre-paid vouchers, bank transfer methods and a decent range of eWallets.
Bonuses:
I found all of the Captain Spins bonuses in one handy place, within the daily promos calendar. Oh I do love daily offers. There’s nothing better than logging in, and knowing that you have something new to claim. You can also see ahead of what the offer is going to be, which is great for planning sessions.
The types of offers available include reloads, free spins, new game no deposit spins and real money cashback. It’s easy to activate a deal, just click on the ‘claim’ tab and everything will be done for you. Or you’ll be asked at the point of deposit if you’d like to add a bonus or not. I really like that the majority of the Captain Spins promotions can be claimed with just $10 too.
The terms and conditions of each deal are displayed under the offers and are hassle-free. Zero jargon and very easy to understand which is just what I like! There are no caps on wins or cashouts and wagering applies to bonus amounts only. This is 35x which is the industry average.
There is a loyalty program, open to all players and featuring 5 levels. You can work through these by collecting points based on your cash wagers. There are birthday bonuses, event invites, special gifts and extra weekly cashback on offer. VIPs get their own tiered system with an account manager, bigger bonuses, private events and specialised support.
Games:
The Captain Spins Casino lobby is filled with more than 3,000 games from 60+ software providers. These include NetEnt, Red Tiger, Elk, Barcrest, Play’N Go and Pragmatic Play.
The catalogue is arranged under the following categories:
Pokies
Table games
Instant wins
New
Popular
Once you click into each section though, that’s where the filtering ends. Thankfully you can search on the provider at least. I would like to see more sub-sections, especially when it comes to the Captain Spins slots collection. Themes, RTP, min/max wager and bonus feature type would all be welcome here in my opinion.
The quality of the games is excellent overall, and it’s easy to see that experts are choosing these and the providers. The jackpot portfolio has more than 150 games featuring progressives, daily, mini and mega prizes. There’s also a strong selection of other games, besides the pokies to enjoy. These include bingo, keno, lotto and Slingo which should help switch your sessions up a bit.
The live casino holds a veritable treat of card and dice games as well as more than enough roulette options. I did spot numerous game shows though poker is in short supply. Overall I was happy to see that Evolution, Pragmatic and Ezugi offer the power behind this lobby.
Mobile App:
Captain Spins does offer a mobile app for Androids, which is available directly from the Google Play store. At the moment there isn’t an app for iOS users. Though customer support did advise me this is something the operator is developing. The Android app gave me a great user experience and performed smoothly. It also provides access to the entire Captain Spins games collection.
The mobile site is just as good though and can be used without issues by any device. Everything is condensed effectively and some games can be played in landscape and portrait mode.
Support:
I thoroughly tested out all channels for my Captain Spins Casino review and I’m pleased to report only good things! My emails were responded to in under one hour, though the average time can be up to 72 hrs.
Live chat was easy to launch from the blue bubble on the main screen. You can use this in 10 different languages and also set up a PIN code for quicker access. Though I connected easily with an agent through my account. I found the quality of support to be high and my questions were answered efficiently and in a friendly manner. Which is just what you need really!
Safety and Security
Captain Spins operates using licences from the MGA and UKGC. These are tough licences to obtain and maintain, and they carry some of the world's strictest requirements. Those of you in NZ will play under the MGA regulation. The site features SSL encryption security to protect your data from hackers and eCOGRA accreditation too.
Captain Spins has been operating since 2019 but the operator, White Hat, has been active for 10+ years. So you can expect to benefit from some real iGaming expertise here.
Overall the consensus from players is positive, with glowing reviews not difficult to find on the net.
Responsible Gambling:
There’s a wealth of RG support and guidance available through the Captain Spins Casino online portal. You can get access to self-assessment questionnaires, tips to keep your gambling under control and account tools. It’s possible to set session reminders, deposit, wager and time limits. As well as use links to worldwide charities and help organisations.
It’s also great to see that Captain Spins donates to BetBlocker and is a member of the Gordon Moody gambling addiction organisation. This shows me that the operator takes a serious stance on safe and responsible gaming.
Frequently Asked Questions
Yes! The Captain Spins mobile site requires zero downloads and will give you access to the entire games catalogue. Log in and play as normal using any of your preferred mobile browsers.
There’s a veritable feast with both a VIP and loyalty program. These are equally packed with treats including Captain Spins no deposit bonuses. In the regular promos, you can claim reloads, cashback, free spins and more!
Captain Spins is one of the safest choices and this is because it operates with two strong gambling licences. It’s also a well-known and trustworthy platform with existing players and in the wider iGaming industry.
You can get any help that you need through live chat or email. Customer support operates 24/7 and you will need to be logged into your account to access the live chat.
Yes! But you will need to create an account which you can do using the safe link within this Captain Spins casino review. You’ll find that the entire slots catalogue is available in demo mode.