Fresh Casino Review

Navigating Fresh Casino is intuitive and simple. First off, you can choose between light mode and dark mode, which I think is a cool feature. Next, everything is neatly laid out for you to find in the main menu, which sticks to the screen for easy access. 

I could go on for a hundred paragraphs, but that’s boring, which is why I’ve broken down my Fresh Casino review into small sections. Jump to what’s relevant for you or read them all - the choice is yours.

Signing up to Fresh Casino is quick and easy. Here’s how to do it in less than 60 seconds:

You’re now ready to make your first deposit. However, there are two more checks you need to complete before being able to withdraw:

The latter is the KYC (Know Your Customer) protocol, which is a gambling regulation put into place by the Government of Curacao. It also complies with anti-money laundering legislation.

You’ll find detailed information about the minimum and maximum deposit and withdrawal amount within the cashier at Fresh Casino. My review revealed that whereas deposits are typically instant, withdrawals may take up to 24 hours to be processed and accepted. This is added on to any time your payment method needs, which could be up to 5 business days.

Fresh Casino may require you to go through additional checks if your withdrawal exceeds $1,875. This added layer of security protects both you and Fresh Casino. Nice touch.

Issues and glitches are rare at Fresh Casino, but they do happen. If you happen to encounter one while attempting to deposit or withdraw, I suggest you contact the customer support team, who will sort you out in a jiffy. Remember to take screenshots!

When it comes to bonuses and promotions, Fresh Casino doesn’t shy away. I discovered that it begins with a four-part welcome package for Kiwi players that consists of match bonuses, which is a percentage of your deposit added on as bonus cash, and free spins. The higher your deposit, the more free spins you’ll get.

After that, there are reload bonuses, free spins, and combinations of both waiting for you. You’ll even get something special on your birthday. Allow browser push notifications to stay in the loop when there’s a new bonus in the mix. If that wasn’t enough, you’ll receive personalised Fresh Casino bonuses in your inbox when subscribing to communications. What more could you ask for?

Tournaments, of course. You’ll find these and lotteries on almost a daily basis. Simply click on ‘Promotions’ and see what’s next. Climb the leaderboard (or collect tickets in the case of lotteries) by playing the qualifying games for a chance to grab prizes that could even include wager-free cash.

Lastly, the Fresh Casino loyalty programme. You’ll receive points for every set amount of bets you place on any of the Fresh Casino games. You’ll accumulate these until you reach the next status level. There are eight levels in all, each with its own extra perks like higher withdrawal limits, a personal account manager, and exclusive bonus offers.

There are hundreds of interactive real money games for you to choose from at Fresh Casino. These include video pokies, live casino tables, roulette, blackjack, poker, and many others. You’ll find detailed filters in the ‘Games’ lobby - these even include ‘bonus-money games’ to help you complete wagering requirements more quickly.

My Fresh Casino review found that the broader filters like ‘Popular’ and ‘Roulette’ are in large icons at the top of the page. Each one opens a sub-list below to help narrow down your search. I particularly like the ‘Features’ and ‘Genres’ filters as these aren’t elements you’ll find at just any online casino. 

There’s plenty to choose from when it comes to genres - horror, superheroes, love story, western - you name it, it’s probably there. As for the features, you can find jackpot pokies, those with hold and win features, others with walking wilds, and more. Thumbs up from me!

The live casino only allows filtering by the provider. However, scrolling through the different categories is easy. Choose from roulette, blackjack, poker, craps, game shows, baccarat and sic bo, and VIP tables. Each table is streamed in high HD quality.

Finally, the sports section allows you to bet on national and international tournaments, championships, and leagues in-play or pre-match on tens of popular sports like soccer, ice hockey, and basketball.

My Fresh Casino review revealed that the New Zealand online casino is optimised to work on desktop, tablet, and mobile devices, regardless of the operating system. You can access the site through a browser like Chrome, Firefox, Safari, or Opera with nothing but a stable internet connection. I recommend Wi-Fi to save your mobile data.

There is also a dedicated casino app for iOS and Android devices. Although keep in mind that while having to go to a browser every time may be inconvenient, you do save up on storage space.

You’ll find FAQs, live chat, email, and online calls as customer support options at Fresh Casino. My review located the FAQs in the page’s footer. Browse through categories like promotions, deposits and withdrawals, and security for how-to guides, links to more informative pages, and other helpful information. 

Click on the ‘Contact Us’ tab in the footer or the ‘Support’ tab in the main menu to open the live chat window. You can opt for a chat or an online call with a human customer support agent. Not all online casinos in New Zealand offer phone support, so this is a definite plus for Fresh Casino.

If you prefer emails, you’ll find the address in the ‘Contact Us’ tab.

You’re safe while playing at Fresh Casino. My review found that the site is licensed by the Government of Curacao and follows all the security guidelines to the letter. Fresh Casino has a strong reputation among Kiwi players, which is always a plus.

Your personal information and activity are encrypted using 128-bit SSL technology. It is then stored in a secure server which only a handful of people within the Fresh Casino team have access to. 

Finally, the Fresh Casino pokies and games are regularly audited to have their RNG (Random Number Generator) checked. This add-on ensures randomness and fairness with the results of each game.

I found a link to a responsible gaming page in the footer while researching my Fresh Casino review. However, this does not give much information about tools you can use to monitor your gambling. What it does is give you recommendations, which is good, but not enough.

I see this as an improvement point for Fresh Casino, especially since there is no information within the FAQs either. If you have any questions about responsible gaming, I suggest you contact the customer support team.