Neon Vegas Casino Review

The vibe at this online casino is professional and the site is incredibly attractive. I like the nighttime theme and didn’t find it to be too distracting. The flow was smooth-ish though I did have a few issues with live chat and finding basic info. But as always I’ve gone into this in more detail in the sections below. 

I feel that the player support definitely deserves some praise. You get 100% quality attention and help here. It’s also available 24/7 and in various languages.

The registration process claims to take less than a minute, which is a good sign. All you’ll need to get started is to complete a short form with basic info:

Once you have confirmed the above details you’ll be logged in and redirected to the welcome offers. Here you can make a quick deposit and claim something, or familiarise yourself with the site first. 

NeonVegas uses automatic checks when you create your account to verify your age. Though at some point they will request ID documents from you. You’ll receive an email and be invited to upload your information to a portal on your account. This is usually your photo government-issued ID and a proof of address from within the last 3 months. The entire process takes up to 24 hours and you’ll receive an alert via your account when it's completed. 

Well, dear reader I did have some issues locating the information for this section. Searching through the terms and FAQs was fruitless so I asked customer support in the end. Not an ideal way to find out basic payment stuff which should be easily accessible. Anyway, the minimum deposit is $10 and the minimum withdrawal is $50 - which is way too high. Fees may apply to wire transfers but support couldn’t give me an exact amount or percentage for these.

The methods are pretty standard at least and you’ve got the choice of cards, eWallets and some online banking apps. The withdrawal processing time is up to 24 hours for all methods and you can use NZD too.

Once I had gotten the basic info I did find it easy to make a deposit and withdraw. The process felt secure though the pop-ups offering me a bonus every few seconds were slightly annoying.

I had no issues locating the bonuses for this NeonVegas review, they’re available under the ‘promotions’ tab. The flow is simple, just click claim and boom, the offer is added. Whenever you deposit you’ll get an automatic reminder of any deals which are available for you too. The terms of each promotion can be found under the bonus instructions and are easy to get your head around.

You can expect to find daily offers such as free turns on the ‘spin and win wheel’ with guaranteed prizes. There’s also weekly cashback on losses, NeonVegas no deposit bonus spins on games of the week and tournaments a-plenty. 

As for the smallprint, please do check this thoroughly before claiming anything. Wagering can vary across the range from a super low 20x to a massive 50x. These amounts can be for your cash deposit and bonus, or just the bonus. I also noticed some of the deals just give you 2 days to complete wagering, which is a bit tight.

If your account meets the criteria then you’ll be sent an invite to join the VIP club. It’s a rich scheme full of tailored rewards, an account host, enhanced perks and gifts. There is a basic loyalty scheme too. Making a deposit will get you an email the next day with a reward in it.

The lobby is filled with 3,000+ games from 70+ developers, which is a great ratio and means plenty of choice! The key providers are NetEnt, Yggdrasil, Microgaming, BTG and Hacksaw Gaming. Whilst the main genres are slots, RNG tables and live casino games. Once I had dived further in though I did find keno, bingo, video poker and some crash titles. There isn’t a jackpot section so I had to manually search for these. I’m sorry to say that there aren’t that many, and big network progressive games are missing. 

The overall catalogue is arranged well and you can filter by provider very easily. Once you tap into the NeonVegas slots collection there are multiple sub-sections. These helped me quickly reach my favourite theme, volatility and bonus features. 

There’s a nifty function in the lobby which allows you to play split games both on desktop and mobile. This enables two games to be played at the same time and is great fun if you enjoy multitasking. 

The live casino is powered by Evolution and Pragmatic Play and features 100+ games. These are divided between different genres and you can view min/max stakes and free seats on each lobby thumbnail. There are heaps of dice, card and money wheel games. As well as the thrilling game shows, VIP tables and Salon Prives.

NeonVegas Casino doesn't have an official app at the moment. Though its mobile site is just as good in my opinion. It gives you access to a streamlined version of the site and feels like an app anyway. My only bugbear is the pop-ups for available bonuses, the developer really needs to sort this out. 

The mobile site can feel a bit clunky if you don’t use Google Chrome. I’d advise you to clear your cookies and cache out regularly, to speed things up. But overall, you don’t need an app to enjoy this site. 

I had to reach out to support numerous times for my NeonVegas Casino review. Whilst I was impressed with the quality of care, it is difficult to initiate. The FAQs are not that great though they get better within the live chat itself. 

I found the various options for ‘help’ were generally confusing. The live chat bubble took me to the FAQs and then back again. I eventually managed to figure out how to get on instant chat and a friendly agent popped up within seconds - phew!

I fired off a few emails via the on-site form and these were answered within 3 hours, which is decent.

NeonVegas has been active since 2020 and holds a Malta Gaming Authority licence. The company behind the site is the BP Group which also operates several other popular online casinos. This means that you’ll be in good hands with an experienced operator. They have a solid reputation in the industry and NeonVegas generally does well with its player reviews. 

I like that you can enable 2FA for some extra security on your account and all games are RNG certified fair. I also discovered that there’s double the amount of SSL encryption layers when compared to other platforms. 

NeonVegas excels in this area and there’s a wide range of help and tools available. You may set limits on your account such as wager, deposit, session timings and losses. I like that you can self-exclude yourself without needing to contact customer support. There’s also a link for time-outs, reality checks and account closure. These are crucial actions which players should be able to handle themselves without any wait times on live chat.