NY Spins Casino Review

NYspins markets itself as the casino that never sleeps, and this is a huge selling point for me. There is 24/7 live support, NZD payments, a mobile app for all devices and different site languages. Many online casinos these days aim for players in New Zealand and fail based on these crucial factors.

In terms of position, I feel that the platform is placing itself with a main focus on the pokies. The live casino is enough to satisfy most casual players but the strength definitely comes from the slots. There’s nothing wrong with this either. It'll always mean that there’s no shortage of popular and new games to enjoy.

In the 5+ years since the site was launched, NYspins is still doing well for itself. It’s attracted a solid and loyal player base in NZ. In terms of competition though, I feel that a bit more attention needs to go to the bonuses. The operator may lose out to more established online casinos which offer more of a selection of rewards. 

On the whole, I’d recommend NYspins to players with more of a thirst for pokies. It’ll serve casual fans and more frequent users very well. 

The site is incredibly attractive and I really like the romantic NYC skyline imagery. Things feel pretty sleek here though I do think the developers need to sort some of the content out. It feels clunky and the font is too small. I had to zoom in on my screen to read a lot of it. 

Praise goes to the gaming selection and titles played smoothly on the mobile app. The sign-up flow was simple enough so that newbies wouldn’t feel put off.

Overall the product made me feel safe and I had no issues with sharing my data or making payments. 

Getting your NYspins account up and running is easy. You just need to complete a short registration form with some basic details:

You’ll then be prompted to confirm the currency you want to use and whether you would like to receive bonuses. The last step is to click to accept the terms and conditions, and you can then log straight into your account. 

The NYspins casino online verification can be requested at the point of your first deposit. It’s a good idea to get this information prepared beforehand either way. This will speed things up as the process can take up to 3 working days to complete. You’ll just need snapshots of your government-issued photo ID and proof of address. 

I made a few deposits for my NYspins casino review and encountered zero issues. The process was smooth on my mobile and there are more than enough payment options to use. There are the usual credit/debit cards, bank transfer apps and eWallets. Take care though as some do carry a percentage deposit fee. Simply choose another if you’d like to avoid these. You can deposit and withdraw from $20 which is a standard amount. Trustly supports deposits of $10 if you’d like to go lower though. 

After I'd toddled off to the lobby and won a little, it was time to withdraw. This was also hassle-free and there were zero fees. Withdrawal process times for some options can be up to 5 working days though - ouch! Other methods such as eWallets are instant. It therefore pays to check these details before choosing how you're going to pay.

Getting your hands on the active promotions is easy as they are all in one place on the ‘Bonuses’ page. There’s never a chance of missing out on anything either. You will receive notifications in your player profile as well as reminders when you make your deposits. 

Most of the goodies link into the loyalty program. This is no bad thing but I would like to see some more regular, ongoing offers. New game free spins, reloads or some cashback would all be welcomed.

There are links below each deal for the terms but this will take you to the main bonus terms page. So you have to search for the type of offer you are claiming and then read the requirements. It would make life easier if this info was just displayed under each deal.

Wagering requirements are between 30-45x and the only max win limits apply to the NYspins no deposit bonuses. This is standard practice though for online casinos. The max wager amount also follows the standard amount of $5 per bet.

I like the loyalty program which is nice and simple. All depositing players can join and you’ll receive SP points for your real money wagers. Even as a new player, my tally soon built up. It’s possible to then exchange these for free spins, bonus credits and deposit match-ups.

There are more than 700 games which are provided by an excellent variety of software developers. You can enjoy quality titles from NetEnt, Pragmatic Play, Nyx Interactive, Play’n Go and Microgaming. New games are added at a rapid pace so that you’ll never need to feel bored here.

The genres include online slots, arcade, jackpot, scratchies, RNG tables and live dealer. The NYspins slot collection is sublime and there’s a great selection of branded video and classic games to enjoy. I’d appreciate more filters here though as the only one available was ‘feature buy’. There isn’t a software developer filter either. This applies to the entire lobby and could be tricky if you only want to play NetEnt games, for example.

The live casino offers a medium-sized array of games from Evolution, Pragmatic and Authentic Gaming. The main focus is roulette but you can play some blackjack, Andar Bahar, Sic Bo and baccarat. Poker is lacking in general and at the time of my NYspins review there was just one table. This does not make me a happy bunny! However, the game shows section reveals a satisfying lobby filled with popular favourites. 

You’ve got the best of both worlds here when it comes to gaming on the go. You can either play using the mobile browser site or download the NYspins mobile app. During your signup process, you’ll get a pop-up to install, and I would advise you to do this. I tested out the platform using each option and found the app to be more responsive. It worked well as a download on both my Android and iOS devices. The mobile site on the other hand felt a bit disordered and content switched to Swedish after a while.

The first thing I noticed was that you have to be logged in to get access to live chat or FAQs. I’d love to see at least a handful of basic FAQs covered for those who want to ‘try before they buy’.

As a non-player, you can send an email via an on-site contact form though. For my NYspins review, I fired off plenty of these and rigorously tested out live chat. I was pleased with the outcome and emails were answered within an hour. The live chat is bot-free and easy to access from the ‘Help’ category in the main hamburger menu. All of the agents I encountered took their time to address my queries and were friendly enough.

NYspins Casino was launched in 2016 and is owned by Suprisle Ltd who are part of SuprPlay Ltd. The platform legally operates in New Zealand with an eGaming licence from the Isle of Man government. SuprPlay also has licences from the UKGC, MGA and Swedish gambling authority. So in terms of security and fair player treatment - there are no worries here. 

NYspins has earned itself a generally good reputation with players and the industry as a whole. A few negative reviews are doing the rounds but I’d expect this for any online casino of the same age. After reading these I do feel that most of them are unfair. Disgruntled players who don’t read terms or supply incorrect KYC information will always feel they've gotten a ‘bad deal’.

There’s a whole lotta RG content available in the dedicated section of the site. There’s heaps of sound advice and plenty of links to worldwide organisations for further help. Players in New Zealand can set an array of financial limits on their accounts. These include reality checks, session, deposit and wager limits. 

Whilst there’s a lot of helpful content, it’s difficult to read as there is so much of it squished into one place. The quality is there but I’d like to see this broken down into easier-to-read chunks for players.