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Hi Michaelmichael86nl - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi Michaelmichael86nl,

Thank you for your email.

If there are not other emails from the operator, we still need you to forward all of the documents you submitted to the operator as part of the verification process.

Thanks,

CasinoReviews.com Complaints Team

I've submitted my ID, bank statement .
This request from you i don't accept and is illegally.  You can't request to show you my ID ,passport and my private bank account statement.

Sorry but I think you're a scammer.

I don't trust you and I will even report this !

Hi Michaelmichael86nl,

That's okay, but if you are not willing to cooperate with our investigation of your case, we won't be taking any further action on this matter.

If you change your mind, feel free to get back in contact with us.

CasinoReviews.com Complaints Team

I will definitely not share my passport duo to privacy reasons, I can share the confirmation that my account was verified.
I can share a bank statement with my only one widrawal.  But is unusual to ask me to show my passport, I do that only if you would be a certified inspiration approved in Netherlands ( but you're not)

Hi Michaelmichael86nl,

As stated above, you're entitled to make your own decisions around the privacy of your documents. And we understand your reasons.

But this service will not be taking any further action on this matter without your full cooperation of our investigation of your claims.

Sorry we cannot be of further assistance.

CasinoReviews.com Complaints Team

I have 2 unsolved complains against 1RedCasino, one on ask gamblers platform and one on casino guru forum. They never ask me my passport or bank statement.  I can do that only if we sign a contract and if my data will be stolen then I can sue you

Hi Michaelmichael86nl,

The practices of other services are non-relevant to your interactions with this service. If you find AskGamblers or CasinoGuru a preferable service, you should feel free to engage with those services.

CasinoReviews.com is an ADR approved by both the MGA and UKGC, and you've already entered into a contract with us, which you can find on our Terms and Conditions page, including information on how your data is managed in our Privacy Policy.

This is not an issue that is open to debate. If you want our team to review your claim, you need to cooperate fully with our requests. If you are not willing to do so, that's okay, but this service will not take any further action with regards to your claim.

CasinoReviews.com Complaints Team

I don't trust to send you my ID or my passport.  Everything but not those !

I will report you're website to  GDPR  EU General Data Protection Regulation

They said you don't have the authority to ask my ID, because there are rules, we don't sign any contract between us . My ID contains sensitive informations and I don't feel safe when you ask that.
Now you're organization is eligible for a big fine

Hi Michaelmichael86nl,

You should feel free to take any actions you feel are justified at this junction. We have clearly explained our position to you. This is a voluntary interaction. You have asked us to review your claim. We have explained to you the conditions under which we will do so. If you are not willing to meet those conditions, that's okay, but there's nothing further for us to discuss.

At this stage, regardless of whether you change your mind, we are no longer willing to assist you with this matter.

Sorry we could not assist you further.

CasinoReviews.com Complaints Team

We can do that if we sign a contract and you give me all details of you're company, location, registration number, code,all website details and if you gave any data Protection approved by authorities.

Hi Michaelmichael86nl,

You have already entered into that agreement when you accepted our terms of use. But that's no longer relevant as given your obstructive approach to this interaction, we know longer have any interest in representing you in this matter.

We wish you the best of luck with however you choose to pursue this matter from here, but we cannot be of further assistance.

No further posts will be approved on this thread.

CasinoReviews.com Complaints Team

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Due to the complainant's obstructive behaviour, this service will be taking no further action on this matter.

1RedCasino Confiscated €27,000 Balance After Paying Only One Withdrawal – Unfair, Illegal, and No Explanation.

Is been more than 1 year now from the moment my aaccount was blocked and all my money confiscated. My account was fully verified . No explanations were given!!! Zero responses!!!

1RedCasino - Confiscated €27,000 Balance After Paying Only One Withdrawal

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