1Win

VISA

Hi Innocentlooser46 -welcome to Casinoreviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of September let us know.

Thanks,
CasinoReviews.com Complaints Team

Dear Dispute Resolution Official,

Thank you very much for your guidance and for welcoming me to Casinoreviews.com. I completely understand the importance of allowing the operator reasonable time to address the issue internally before escalating further.

I will wait until the given date of Friday, 19th September, and if I do not receive any update or resolution from the operator by then, I will inform you immediately. If I receive no response even after that, I will also update you accordingly.

Thank you once again for your support and for providing this service to players.

Hello CasinoReviews.com Complaints Team,

As advised, I waited until Friday, 19th September to allow the operator time to resolve the issue internally. Unfortunately, today is 22nd September and my 1 BTC winnings have still not been credited.

Given that a reasonable time frame has passed without resolution, I kindly request that you now intervene and assist me in resolving this matter with the operator.

Thank you for your support and for taking this complaint forward.

Best regards,

Ilyas.

Hi Innocentlooser46,

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hello ,


     As per your request iam attaching the proof of the operator confirmation.



Please find the attachments.



Thank you.

Hi Innocentlooser46,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- 1Win
- 1Win Partners

Thanks,

CasinoReviews.com Complaints Team

Dear CasinoReviews team,


       After raising complaint iam continuously tried to contact 1win over mails, chats they responded and my issue is resolved.



I would like to Thank this platform staalff for support me in a difficult situation.



Please close the complaint .



Once again Thank you for all your support.

Hi Innocentlooser46,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Dear Casinoreviews Team,

I am writing to formally lodge a complaint against 1Win Casino regarding non-payment of my legitimate winnings.

On 8th September 2025, I won 1 Bitcoin through the Daily Spin Wheel feature. Immediately after my win, I contacted the casino’s live chat support and also reached out via phone support. Both channels confirmed that the amount would be credited to my account within 24 hours.

However, it has now been more than 24 hours, and the funds have still not been credited to my wallet. I have made multiple attempts to follow up via chat, phone, and their official Telegram support, but I am being completely ignored. Hours of waiting result in no response, and my concerns are being neglected.

This delay and lack of communication are deeply concerning, especially considering the significant value of the winnings. I kindly request that you investigate this matter urgently and take it up with 1Win Casino on my behalf.

I expect this case to be treated with high priority, as I have provided clear evidence of my win and have received false assurances from their support team.

Thank you for your time and assistance. I trust in Casinoreview’s commitment to fairness and player protection, and I look forward to your help in resolving this issue.



Thank you,

Regards,

▇▇▇▇▇ ,

Id : ▇▇▇▇▇▇▇▇

1Win Casino - Urgent Complaint – Non-Payment of 1 Bitcoin Winnings

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