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Hi ▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇,

We're following-up on our previous communication - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇,

If we haven't heard from you by Friday the 7th of February we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

I want to follow up on my complaint, but I haven't received any help from you. What should I do?

Hi ▇▇▇▇▇▇▇,

As explained in our previous communications, you need to select and new username that does not include your personal information, and you need to forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

We cannot do anything further to assist you until you have done these things.

Thanks,

CasinoReviews.com Complaints Team

Please change my username to ▇▇▇▇▇▇▇▇▇▇▇.

My email correspondence with the security team regarding the reopening of my account is quite extensive. Should I take screenshots of all the emails I have sent and the responses I have received and send them?

Hi ▇▇▇▇▇▇▇,

No, that username is still non-usable as it includes your name.

Please simply use the forward function on the email to send the whole email chain/s to us.

Thanks,

CasinoReviews.com Complaints Team

"To which address should I forward all the emails?"

Hi AliRokhgar190,

You can forward them to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

I have sent the emails to the address you mentioned.

Hi AliRokhgar190,

We have not received any emails from the email address you registered with the operator. Can you please check and resend?

Thanks,

CasinoReviews.com Complaints Team

I sent it as a PDF file from the same email we are communicating with. However, I will resend it now.

I just sent it here as well, and I have also resent it to the same address.



On Fri, 21 Feb 2025, 03:02 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇> wrote:

> I just sent it here as well, and I have also resent it to the same address.
>
>
>
> On Fri, 21 Feb 2025, 03:00 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇> wrote:
>
> > I sent it as a PDF file from the same email we are communicating with. However, I will resend it now.
> >
> >
> >
> > On Wed, 19 Feb 2025, 11:57 Dispute Resolution Official (CasinoReviews), <complaintreply@casinoreviews.com> wrote:
> >
> > > ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)
> > >
> > > A new update is available. To add further comments, reply to this email.
> > > You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8484
> > > -----
> > >
> > > Hi AliRokhgar190,
> > >
> > > We have not received any emails from the email address you registered with the operator. Can you please check and resend?
> > >
> > > Thanks,
> > >
> > > CasinoReviews.com Complaints Team
> > >
> > > [167NPZ-X05WE]

Hi AliRokhgar190,

Thank you for the PDF document you passed on.

The chronological order of the messages has not remained intact in the PDF file so we'll need you to use your Forward button to pass on the full email chain.

Thanks,
CasinoReviews.com Complaints Team

If I want to forward the messages, I have to forward them one by one, as there is no option to forward all of them at once. I checked the PDF, and the dates were correct. But if necessary, I can forward them individually, though there are many, and it will take a long time.

I forwarded some of the messages to the email address you provided. Please check and let me know if they are correct so I can forward the rest.

Hi AliRokhgar190,

Thanks. We'd appreciate it if you could forward the rest of the emails.

CasinoReviews.com Complaints Team

Alright, I will send the rest of the emails to the same address. There are a lot of emails, and sending them one by one would be very difficult for you. I’ll take care of it. I just hope it will be useful and help me so that I can be saved.

Dear friend, there are really a large number of emails, and it's not possible for me to send them all at once. I was able to send you some of them again. Please check the ones I have sent and let me know so that I can send some more.

Hi AliRokhgar190,

Sadly we are going to have to decline your complaint.

Unfortunately there are too many barriers to our team conducting an appropriate review of this matter. The complaint is multiple years old, the payment systems in question have subsequently closed meaning that we cannot review them, this also means that you can no longer access your account to provide updated documents that the operator would require, and the non-Latin nature of the documents that you have provide makes the information in the screenshots that you have submitted inaccessible to our team.

We understand that this will not be the response you were looking for, but our team cannot complete an appropriate investigation under these conditions.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

This complaint relates to an issue multiple years old, about verification of a payment method that no longer exists and all the documents are in a language that is not easily translated. There are too many barriers to an effective review of this complaint for our team to feel confident of a high quality ruling.

Hello,

I have been a user of the 1xBet website for about 10 years. Around 2 years ago, I deposited a significant amount of money, approximately 700 million Iranian Rials, into my account on the website. However, my account was suspended by the site, and they requested identification documents from me. I provided all the requested documents, including proof of my deposit, to confirm that the money was sent from my personal account.

Despite fulfilling all their requests, they keep coming up with new excuses and have not reactivated my account. In their latest email, they asked me to print and mail a series of question-and-answer forms (which I completed on the website) to Mexico. However, I am unable to send mail to Mexico from Iran. I even tried to send it from Dubai, but the postal service there requires the recipient's full name and phone number, which the website refuses to provide.

Before officially filing my complaint with you, I wanted to explain my issue. If you need any additional information to investigate my case, please let me know, and I will provide it. I have screenshots of all my email communications with their support team and proof of all my deposits to the website.

Please guide me on what I should do. My entire life savings are blocked in this account, and it has completely destroyed my life.

Thank you for your assistance.

1xBet - Block acant

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