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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Unfortunately we cannot help you further on this as we're not engaging B2B complaints at this time.

Sorry we couldn't be of further help.

CasinoReviews.com Complaints Team

Dear CasinoReviews Team,

Thank you for your response. However, I want to clarify that this is NOT a B2B complaint.

The dispute is completely regarding a standard Personal Player Account ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇registered under my official Moroccan National ID▇▇▇▇▇▇▇▇▇▇▇▇

1xBet Casino administration explicitly directed me to open this personal player account to hold my funds. However, within 5 minutes of migrating my principal capital of 122,559 MAD into this personal account, 1xBet instantly blocked all withdrawal and betting options. I have fully completed 4 live video KYC verifications, but they are unlawfully freezing my personal account balance.

Since this involves the direct confiscation of funds inside a standard consumer player account, it falls completely under player-operator disputes. I respectfully request you to please reopen my request (#9917) and review my case as an individual player.

Sincerely,

▇▇▇▇▇▇▇▇▇▇▇▇▇

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi Lamiaa,

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Dear CasinoReviews Complaints Team,

Thank you for the update on case #9917.

1. Please change my public username to: PlayerMorocco26 to protect my identity.

2. Regarding the communications: I am facing a severe issue. 1xBet’s official support channels have completely stopped responding to my emails for the past 12 days.

Worse yet, all our vital conversations and their explicit instructions happened through the "Reddy" chat application. To actively cover up their tracks and destroy the evidence, 1xBet has just REVOKED my access and BLOCKED me from the Reddy app before I could export the full chat logs.

This deliberate blocking of my chat access is absolute proof of their bad faith and exit-scam strategy to hide how they trapped my 122,559 MAD deposit.

Since they have cut off both email and chat access, I am immediately forwarding all my available verification documents, the Google mail delivery failure notices (showing they provided fake emails on Trustpilot), and my player ID details to complaints@casinoreviews.com.

I request the complaints team to strictly demand the full unedited chat history directly from the 1xBet representative, as they are the ones holding the logs now.

Sincerely,

Player ID: ▇▇▇▇▇▇▇▇▇▇

Hi PlayerMorocco26,

Thank you for your response.

We need the original email threads. We cannot accept screenshots. Please forward them using the the forward function on your email.

Thanks,
CasinoReviews.com Complaints Team

Dear CasinoReviews Complaints Team,


Thank you for your reply. I need to clarify an important point regarding how 1xBet manages its agent network, as there is no official email thread for this dispute.



I was a 1xBet MobCash agent. All official business communications, approvals of activities and direct instructions from my personal 1xBet manager assigned to me were not via email. Instead, they were only done via 1xBet's official business communication app called "Reddy".



It was within this Reddy app that my manager explicitly instructed me to create a gaming account (Player ID: 1648491937) and processed the transfer of my 122,559 MAD capital from my closed agent balance.



Since 1xBet manages all of its MobCash agent management via the Reddy app instead of email, it is technically impossible for me to forward the email thread, which does not exist.



 However, I am completely satisfied with the official Ready App chat scroll with the 1xBet manager, or please request internal chat logs directly from a 1xBet representative.

Dear CasinoReviews Complaints Team,

Thank you for your reply. I need to clarify an important point regarding how 1xBet manages its agent network, as there is no official email thread for this dispute.

I was a 1xBet MobCash agent. All official business communications, approvals of activities and direct instructions from my personal 1xBet manager assigned to me were not via email. Instead, they were only done via 1xBet's official business communication app called "Reddy".

It was within this Reddy app that my manager explicitly instructed me to create a gaming account (Player ID: ▇▇▇▇▇▇▇▇▇▇) and processed the transfer of my 122,559 MAD capital from my closed agent balance.

Since 1xBet manages all of its MobCash agent management via the Reddy app instead of email, it is technically impossible for me to forward the email thread, which does not exist.

 However, I am completely satisfied with the official Ready App chat scroll with the 1xBet manager, or please request internal chat logs directly from a 1xBet representative.

Dear CasinoReviews Complaints Team,

Thank you for your response. I need to clarify a crucial point regarding how 1xBet operates, as there are no original email threads discussing the initial setup of this dispute.

I was an official 1xBet MobCash Agent. All business communications and direct instructions from my personal 1xBet Manager took place exclusively inside their official business communication app called "Reddy" app. It was inside the Reddy app where my manager ordered me to move my 122,559 MAD principal capital into the gaming account (Player ID: ▇▇▇▇▇▇▇▇▇▇).

To make matters worse and completely hide their fraud, immediately after confiscating my funds, 1xBet completely blocked my access to the Reddy app. They intentionally terminated my login access so that I cannot access or download my chat history with the manager.

Furthermore, since the block, I have repeatedly tried to contact them via email. I have sent official emails to both:

1. security-en@1xbet-team.com (The Security Department)

2. retail@1xbet-team.com (The Retail Department)

To this day, absolutely no one is replying to my emails. They have completely ignored my messages for over 10 days, leaving me with no "email thread" or ongoing conversation to forward to you.

Since they have blocked my Reddy app access and are completely ignoring my emails to their security and retail teams, they are trying to leave me with no way to defend myself. I kindly request the complaints team to strictly demand the full, unedited chat logs and account history directly from the 1xBet representative, as they are the ones holding the logs now.

Hi PlayerMorocco26,

We'd like to point you to your previous message:

> I was an official 1xBet MobCash Agent. All business communications and direct instructions from my personal 1xBet Manager took place exclusively inside their official business communication app called "Reddy" app.


This clearly points towards a business relationship between you and 1XBet.

This takes us back to our original response.

Unfortunately, we cannot help you further on this as we're not engaging B2B complaints at this time.

Thanks,
CasinoReviews.com Complaints Team

we're not engaging B2B complaints at this time.

Dear

​Here is the complete chronological sequence of events regarding how 1xBet illegally confiscated my principal business capital of 122,559 MAD:

​Initial Investment: I initially registered as a MobCash agent through a 1xBet Telegram Manager, depositing $15,000 USD (146,000 MAD) of my own personal capital. I used my official National ID Card (Number: G530292) for registration.

​Sudden Blocks & Directives: After a few months of smooth operation, my MobCash agent account was suddenly blocked by the security department. When I questioned my MobCash manager on the 'Reddy' business app, he claimed he could not overrule the security department but explicitly ordered me to withdraw my remaining funds (122,559 MAD).

​The Trap: The MobCash manager instructed me to open a personal 1xBet player account using the exact same National ID (G530292) and promised to temporarily restore my agent access just to transfer the funds there. I followed his instructions perfectly. I registered the player account with the identical ID, and the manager enabled my access. I completed the transfer of 122,559 MAD to my player account.

​Instant Freeze: Within 5 minutes of completing the transfer, 1xBet instantly blocked all deposit, withdrawal, and betting features on my player account, freezing my money.

​Harassment via Verification: For months, they dragged out the verification process. I complied with every single request: I provided deposit screenshots, held a paper with the current date next to my face with my ID, and completed 4 separate video conferences.

​The Rejection & Sabotage: After delaying for months, they suddenly claimed my verification 'failed', stated they would confiscate my personal pocket investment, and threatened to close my account. When I explicitly warned them that I would escalate this legally to international gambling authorities, 1xBet's team instantly kicked me out of the 'Reddy' business application and revoked my login access to permanently destroy our official communication logs and chat history.

​Final Refusal: I reached out to the Telegram manager who initially onboarded me. After forcing me to do yet another video verification with today's date and ID, he finally stated: “The administration has refused to cooperate with you. Unfortunately, no further cooperation is possible. Please do not try again, as your application will always be rejected.”

​This is a clear, orchestrated case of player and business partner fraud. 1xBet lured my personal funds from the agent account into a player account under their direct instructions, only to freeze it instantly and block my access to the evidence. I have done absolutely nothing wrong and have verified my identity multiple times. I demand the full release of my 122,559 MAD principal capital."

1XBet - Fund Confiscation Complaint 

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