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Hi Choasimo90 - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Have you been coordinating your betting activity with any other playing accounts whether operated by you or someone else?

Thanks,
CasinoReviews.com Complaints Team

Hi Choasimo90,

Thank you for your emails, however we cannot accept screenshots, we need the full thread of communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Also, please confirm: Have you been coordinating your betting activity with any other playing accounts whether operated by you or someone else?

Thanks,
CasinoReviews.com Complaints Team

Have you been coordinating your betting activity with any other playing accounts whether operated by you or someone else?
**No dear team, i have one verified casino account with 1xbet since 2 years at least, and when i just won a great winnings they said i have other account, when im asking for proof and evidence, they didnt reply..**



**the documents of vierifcation ill send them here.**

**All document have been sent.**

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi Choasimo90,

Thank you for your response.

We appreciate that you've confirmed that that you have one verified account with 1xBet. However, please confirm:

i) Do you have any other accounts unverified accounts?

ii) Are you operating any other accounts under other peoples' names or on behalf of other people?

iii) Have you coordinated your betting activity with any other playing accounts, whether or not those accounts are in your name or physically operated by you?

Please forward the email chain to complaints@casinoreviews.com. We cannot fully review the copy and pasted format you have sent above.

Thanks,

CasinoReviews.com Complaints Team

i) Do you have any other accounts unverified accounts? **One account. **

ii) Are you operating any other accounts under other peoples' names or on behalf of other people? **No its me and my own account.**

iii) Have you coordinated your betting activity with any other playing accounts, whether or not those accounts are in your name or physically operated by you? **No once.**


**I would like to have proof by 1xbet that there is multiple account, in their statement they explained i have multiple account, obviously not, and when i asked for evidence, no replies...**

Hi Choasimo90,

Thanks you for your response.

If you have been operating multiple accounts, you have engaged in fraud. 1xBet would be legally prohibited from sharing evidence with you under that circumstance.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- 1xBet
- Caecus N.V.
- 1xBet Partners
- Curacao Gaming Control Board

Thanks,

CasinoReviews.com Complaints Team

Yes, I confirm. No problem share , and if they give any evidence show me.. thanks

Hi Choasimo90,

As previously explained, there are circumstances where we will not share evidence with you.

Thanks for your confirmation, we'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Date – 22/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 28/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 06/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 12/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 19/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 24/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 01/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 08/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 15/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Hi Choasimo90,

We have discussed this matter with 1xBet. They have verbally explained the nature of the activities that they feel violate their terms of use - and, to be clear, if true we would unquestionably support the operator's position - but we have reached an impasse on the provision of supporting evidence.

That being the case, we have two parties with fundamentally opposing claims and no reasonable grounds upon which to base any ruling. As such this case will be ruled as Unresolved.

Sorry we could not be of more help!

CasinoReviews.com Complaints Team

Unresolved – 1xBet has made clear claims regarding behaviours that would breach terms and conditions, but has refrained from providing evidence. As such this case will be marked Unresolved.

**I had an player account with 24 000 MAD and they cancel all my winnings and return my deposit which is 14 000 MAD**

**They sent these email**

Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. To block (close) the account (including any multi-accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored.

You can withdraw the deposited sum only.



**Obviously, I only have one player account, a very good excuse not to pay my winnings, so I strongly contest this. Please need your help so that they can provide proof and show us where these multiple accounts are. Who are they linked to? Otherwise it is THEFT.**

1xBet - NOT PAYING WITHOUT EVIDENCE 

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