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Hi Hosoo991 - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

Could you just confirm what year the issue is from? You wrote 2024 multiple times, but the screenshots state otherwise.

Thanks,
CasinoReviews.com Complaints Team

To clarify, the screenshots I provided were**taken recently**, at the time I submitted my complaint and sent the email. That is why the dates shown on the screenshots appear recent.

However, the issue itself**started on September 27, 2024**. On that date, I first submitted all the requested documents and bank statements. Since then, the issue has remained unresolved and my funds have not been released.

Therefore, the screenshot dates only reflect**when the screenshots were taken**, not when the issue began.





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I would like to clarify and correct the year mentioned in my previous messages.

The correct year is**2025**, not 2024.
The issue started on **September 27, 2025**, when I first submitted all requested documents and bank statements. The problem has remained unresolved since then, and my funds are still withheld.

I apologize for the confusion caused by the incorrect year mentioned earlier. The screenshots were taken recently while the same issue remains unresolved.

Thank you for your understanding, and please let me know if any further clarification is required.





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Since **September 27, 2024**, I have submitted all required documents and evidence, including my ID and full bank statements, multiple times, but my deposited funds have still not been refunded. These are**my own deposited funds, not winnings**. The main account balance needs to be refunded. If necessary, I am ready to provide all sent emails, bank statements, and chat screenshots as proof.



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Since **September 27, 2025**, I have submitted all required documents and evidence, including my ID and full bank statements, multiple times, but my deposited funds have still not been refunded. These are**my own deposited funds, not winnings**. The main account balance needs to be refunded. If necessary, I am ready to provide all sent emails, bank statements, and chat screenshots as proof.



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Hello,

I am following up on my complaint as I have not received any response yet.

To confirm once again:

-

The issue started on **September 27, 2025**

-

I submitted all requested documents, including a**bank statement from September 27 up to the present date**

-

My funds are still withheld, and the issue remains unresolved

I kindly ask you to confirm receipt of my clarification and advise on the next steps.

Thank you for your assistance.



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Based on information submitted by this complainant, it is evident that this player has breached terms in a non-redeemable fashion. As such CasinoReviews.com will take no further part in the representation of this claim.

No further posts will be approved on this thread. No further dialogue will be engaged about this case.

CasinoReviews.com Complaints Team

Found for the Operator - Based on information submitted by this complainant, it is evident that this player has breached terms in a non-redeemable fashion. As such CasinoReviews.com will take no further part in the representation of this claim.

I am submitting this official complaint regarding unjustified delays in account verification and the refusal by 1xBet to release my own original deposited funds.

1xBet requested identity verification documents, including identity photos and a bank account statement. I fully complied with all requirements and submitted:
- New identity document photos
- Bank account statement of the account used for the transfer, covering the period from September 27, 2024 to the present

All required documents were sent on September 27, 2024.

Despite full compliance, I have received no proper response since that date, and my funds remain blocked without any valid explanation.

It is important to clarify that the funds I am requesting to withdraw are NOT winnings. They are my own original deposited funds.

The last and only response from 1xBet was received in December 2024. Since then, I have received no replies despite multiple follow-ups via email and live chat. Support only provides generic responses such as “please wait” or “check your spam folder,” without any clear decision or timeframe.

I believe this situation represents unfair treatment and an unjustified restriction of access to my own funds. I respectfully request an independent review and assistance in resolving this matter.

I am ready to provide all supporting evidence if required, including emails, bank statements, and chat screenshots.

1XBet - Unjustified verification delay and refusal to release original deposited funds

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