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Hi jora - welcome to ThePOGG.com.

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please quote the full communication the operator sent you about this matter.

Thanks,

ThePOGG

Hi jora,

I'm following-up on the above?

Thanks,

ThePOGG

Hi jora,

If we haven't heard from you by Friday the 15th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

666 Casino have provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

They confiscated 1350 EUR .They didn't provide which rules I violated, and proof of these violations.
 Dispute Reference: 17071634 .
  In response from them :
 Therefore, and in accordance with clause  15 of our terms and conditions https://www.666casino.com/terms, the below actions were taken:
 
 1. Your account was terminated with immediate effect.
 
 2. You were banned from the group.
 
 3. Any winnings accrued were confiscated and the deposit of €1,400 returned to the source from whence it originated. 

666Casino - Confiscate money

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