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Hi Bluey03 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app <a href="https://betblocker.org/">BetBlocker</a> useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our <a href="https://thepogg.betblocker.org/">Responsible Gambling Directory</a>.

Sorry we could not be of more help!

ThePOGG

Hello again now I believe what I'm about to write gets proper proper consideration I am literally going to wait a few days then if no results I'm going to document and file this properly to the UK Parliament for them to consider then an application to the courts
The case I write about it's exactly the same situation but this time it's in connection with Hippodrome online casino.
Fish casino as well as others I managed to register with but at the time did not know good for the that it would in connection and auto a site of betway casino,
Now betway casino I have been self-excluded from for some time when I became aware that Hippodrome online casino etc spin casino or belonged to betway casino it really got me down my mental health I am on such cocktail of strong medication morphine or my spinal disability anti-cotic drugs for my mental health and very vulnerable and have carers that look after me at home like I stated it just got too much it was hard enough to self-excludes from casino in the first place so when it got too much again and I was having the breakdown I cried for help explained clear enough to Hippodrome online casino that on sitting here with no food no money no nothing no money for my career to look after me due to myself depositing all as deposits payments Hippodrome Casino I stated to them that I am self-excluded from betway casino and its company casinos owned by themselves and shouldn't have been allowed to place deposits there should have been blocked in place software and data and information removed from site so I'm unable to register or login I reported GameStop and  Gamcare who stated to me clearly all licensed gambling merchants in the UK are registered under UK gambling commission in their license terms and conditions he clearly states although casino operators can have their own self exclusion apart of their license conditions is for the gambling merchant to report individual cases where players have self-excluded between six months and five years the gambling merchant report it to GameStop because what we are constantly hearing is when the gambling merchant fade us with social responsibility failure they come out with you need to contact GameStop ask them for their registration of the self exclusion copy us into the email until this is done we cannot go any further well that won't be done will it because they know damn well we haven't reported to GameStop purely because we have in black and white the complete email confirming their self-exclusion registration number etc etc but they won't do no more about it now I noticed above Reading I did not state I went to the gambling commission I stated I went to the gambling merchant and that's what they stated to your reply was I well sorry there's nothing we can do about it really well that's not right is it now I'm going to come on to the second stage of Hippodrome online casino now I clearly sent many an email to Hippodrome after receiving so so many marketing emails I mean I can go back two years of marketing emails from the complete lot of the casinos I have saved every one of them but to cut a long story short less than a week ago I contacted Hippodrome said I'm self excluded from betway casino which covers your lot including spin casino and asked for a refund due to mental health Addiction and vulnerability and obviously hoping I told them now black and white done their job for them so if I try to deposit again with the help of God or won't be able to cut a long story short again I'm not eating for three days I had no personal care pure and simply because I've got no money the whole of my money disability benefits and my benefits being deposited at Hippodrome Casino the emails I sent many was not even responded to the only response I was getting was more emails saying 90% off whatever you deposit will double 90% then spin casino [EDIT] we have a bonus for you I've got mad yesterday sent another email saying my deposits are still pending pending due to the breach and myself clearly notifying yourself again failed me with social responsibility we can have a duty of care to protect me allowed me to deposit online all my benefit money leaving me nothing now not long ago I got a response saying due to the seriousness and what you've mentioned we've applied an exclusion on your account no mention whatsoever what I told and what and the previous emails before any of this happened I mean it's an absolute joke so I put this before yourself now and I stayed for my deposits to be refunded due to my illness addiction and clearly not right in my mind I clearly made them where I am excluded and they didn't act again but in my opinion deceptively which is a clear breach of social responsibility and licensed conditions took my money when it was clearly preventable which they have had failed appallingly now this needs to be looked into because this is not right don't hesitate if you'd like any proof of what I've stated as I can supply it all I stayed for the last time I would like all my refunds since I have been deposited since I've been self excluded from betway 888 Casino aspired global going away a couple of days then going to the UK Parliament and seeking legal solicitor as in my opinion they clearly target in the vulnerable when they have a d u t y of care to protect us but instead failing us and leaving innocent vulnerable disabled with mental health on class a morphine and antipsychotic drugs left to get on with nothing after taking all my deposits they myself not nothing for food not Healthcare nothing now this is not right I say again this is a clear social responsibility failure where they have a duty and moral responsibility to look after the vulnerable and to protect us instead took our money and left us nothing

Ok I certainly won't let it rest here but thank you for the information regarding gambling blocks it's the same that big gambling merchants who are actually responsible and have a duty of care to see and look after vulnerable patient and players should I say that they can't do that what states clearly in their licensed conditions a clear breach of the total responsibility and the qt account they owe for the vulnerable it's the same but they cannot obey by that what he States in their terms and conditions I mean they didn't even notify gun stop I mean it's a clearest day in their licence conditions gambling merchants when excluding a player between six months and five years they have a more obligation and a gtfcare to notify gun

My I kindly have your consent to put your reply and ask gamblers many thanks tatio for now

Like you find it such a Palling when you say there's nothing you can do I mean when you notify casinos that you need to self-exclude because of your illness disability vulnerability and basically going and take your money and money money do you not doing nothing no I mean what is the tackle your position please what your job teaching

Hi Bluey03,

As communicated above, there's nothing we can do to assist you with this matter.

Sorry we cannot be of further help.

ThePOGG

Well I have sent complaint up to UK Parliament commission and waiting the response because due to the same thing I have had two years of constant emails from these casinos when I've been self-excluded and make sure to stop the rein 48 72 hours

Hi Bluey03,

As communicated above, there's nothing we can do to assist you with this matter.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

OK,I shall forward this one onto the gambling committee,uk Parliament...


Dear Paul Bloomfield,



Many thanks for your email which has been forwarded to the Clerk of the Committee.



Regards,



**▇▇▇▇▇▇▇▇▇**
Committee Operations Manager
Culture, Media and Sport Committee

" I seriously would like to bring into question what ground for your decision-made in respect to terms and conditions when it comes to the


The Secretary of State said the white paper would update gambling rules and regulations to “protect the most vulnerable while also allowing everyone else to enjoy gambling without harm”. It sets out proposals for reform in six areas: online gambling. marketing and advertising.2 Jun 2023





The Secretary of State said the white paper would update gambling rules and regulations to “protect the most vulnerable while also allowing everyone else to enjoy gambling without harm”. It sets out proposals for reform in six areas:



online gambling.marketing and advertising.the Gambling Commission’s powers and resources.dispute resolution and consumer redress.children and young adults.land-based gambling.



This briefing discusses the background to the white paper and its proposals, followed by related select committee publications, stakeholder commentary and media articles.




 ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)

A new update is available. To add further comments, reply to this email.
You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/5374
-----

OK,I shall forward this one onto the gambling committee,uk Parliament...


Dear Paul Bloomfield,



Many thanks for your email which has been forwarded to the Clerk of the Committee.



Regards,



**▇▇▇▇▇▇▇▇▇**


Committee Operations Manager
Culture, Media and Sport Committee

Hi Bluey03,

As already explained the UKGC reserve management of this type of complaint issue to their own team. ADRs are not allowed to accept this type of claim. All we could do is suggest you contact the regulator.

We're sorry you're frustrated, but there is nothing we can do to assist you.

CasinoReviews.com Complaints Team

Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Aspire global/888casino theirs several.
 Disabled vulnerable mental health Self-exclusion Excluded,still.able to deposit causing mental.health despair Financial crisis,my care package financial been deposited,thousands in total whilst Self excluded/Gamcare

888 - Gambling related harm mental health self-exclusion 

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