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Hi janicejm - thanks for getting in contact.

I've forwarded on a request to my contact at the Real Vegas group (the parent company for 99 Slot Machines) and will let you know as soon as I hear anything.

Thanks

ThePOGG

Hi janicejm,

To keep you in the loop - I heard back from my contact at the Real Vegas group last week explaining that they were out of the office, but would forward my request onto their accounts department and I should be contacted in a couple of days.

Since then I've not heard anything and as such I've followed up with my contact again today.

ThePOGG

Hi janicejm,

Still had nothing back - I've followed up again with my Real Vegas contact.

Thanks for bearing with me.

ThePOGG

Hi janicejm,

I have spoken to my contact at 99 Slots Machine and they are actively pursuing this issue for you. I'm afraid I don't yet have a likely time frame within which you will be paid. I do think you will receive your funds eventually, but this could be a slow process and is far from unusual for this group of casinos.

ThePOGG

Thankyou again Pogg, i really appreciate you trying for me

Pogg i went to Casino site today and my withdrawal was back in my balance and i had to re submit. This is copy of latest chat with them
The following is a record of your online chat. 
<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">General Info 
Chat start time  May 16, 2014 1:11:10 AM EST 
Chat end time  May 16, 2014 1:21:48 AM EST 
Duration (actual chatting time)  00:10:37 
Operator  [99 Slot Machines 2] 



Chat Transcript 
info: Please wait for a site operator to respond.
info: You are now chatting with '[99 Slot Machines 2]'
[99 Slot Machines 2]: Hello.  How may I assist you?
[janicejm]: Why is my withdrawal back in my balance when i have been waiting since January for this. My user name is [EDIT] and was playing at 99slot machines
[99 Slot Machines 2]: ok just a moment, let me pull up your account first
[99 Slot Machines 2]: just to check, Am I chatting with [EDIT]?
[janicejm]: Yes
[99 Slot Machines 2]: ok, Janice try to re-request your cashout
[99 Slot Machines 2]: due to system updated, all of the cashout request of all the player has been denied
[99 Slot Machines 2]: we have a memo from the the management to inform the players to re-request again their cashouts
[janicejm]: SO HOW LONG DO I HAVE TO WAIT NOW????
[99 Slot Machines 2]: try to re request it again and we need to wait for the accounts approval regarding your request
info: Your chat transcript will be sent to [EDIT] at the end of your chat.</blockquote>

Hi janicejm,

Just a quick update - I've spoken again with the 99 Slot Machines representative and they've told me that there's a issue with a lot of withdrawals at the moment and they're pushing to get yours sorted.

The bottom line is they're still saying that they are working to pay you, which is a good thing, it's just going to take a while.

Thanks

ThePOGG

Hi Pogg, next time you have contact, i also have another withdrawal at Plenty Jackpots for $1275 which i first requested in April and it was then put back in my account in May and i then had to re request this also. I do not play anymore at these casinos as i know they are a problem. Thanks again  Janice

Hi janicejm,

I have chased this issue again, but haven't heard back yet.  As long as my contact at 99 Slots Machines continues to be responsive, I'll continue to pursue this issue for you, but as you're no doubt aware by now this payment is not going to arrive quickly.

ThePOGG

Hi Pogg, can you also chase the $1275 i am owed from Plenty Jackpots as i am getting run around from them also and i think they belong to same group. I do not play these anymore,  Thanks again

Hi janicejm,

I've already chased the additional due balance at Plenty Jackpots 2 or 3 times but it seems my contact at the RealVegas group has become non-responsive. I'll keep trying and let you know when I hear back.

Thanks,

ThePOGG

Hi janicejm,

I've contacted 99 Slots Machines to inform them that if there's no progress in paying you by the end of July this group will be moved to our Blacklist.

Thanks,

ThePOGG

Hi janicejm,

I received a response from 99 Slots Machines yesterday;

<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">Hi ThePOGG,

Unfortunately, I have no update yet.
As I had previously mentioned, we would update you as soon as we receive an update from our accounting department. They had acknowledged receipt but have not provided any concrete response on the issue.

Rest assured, I will update you as soon as possible.

Best regards"</blockquote>

The basics of this issue are that it's now been 3 and a half months since you submitted your complaint and given the above response it doesn't seem likely that payment is going to arrive any time soon.

Do I think you will ultimately be paid? Yes, but looking at the handling of this issue so far I'd guess it could take up to a year or more to receive your funds. 

I'll leave the next step open to your decision, I can either take a firm line and close this complaint as non-payment, or I can keep the complaint open and continue to badger them about this once every few weeks. I've no idea whether my continued chasing will make any difference what-so-ever, it doesn't seem to have so far, but I'm happy to try if that's what you'd prefer.

ThePOGG

Yes Pogg, i would like you to keep trying as today i received an email from Player Security to inform me all my documents are complete. This is first of anything i have heard from them so maybe there is progress

Hi janicejm,

That's no problem, I'll continue to chase and update as I hear anything.

If you could let me know if there are any changes at your end I'd appreciated it.

Thanks,

ThePOGG

Hi Pogg, just spoke to another chat person re my winnings, i am sending you a copy of chat

<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">The following is a record of your online chat. 
General Info 
Chat start time  Aug 20, 2014 4:37:13 AM EST 
Chat end time  Aug 20, 2014 4:53:15 AM EST 
Duration (actual chatting time)  00:16:02 
Operator  [99 Slot Machines] 



Chat Transcript 
info: Please wait for a site operator to respond.
info: You are now chatting with '[99 Slot Machines]'
[99 Slot Machines]: Hello.  How may I assist you?
[janicejm]: WHEN AM I GOING TO GET MY MONEY FROM 99SLOT MACHINES AND PLENTY JACKPOTS ???????????????????
[99 Slot Machines]: one moment, let me check your account
[99 Slot Machines]: thank you for waiting
[99 Slot Machines]: upon checking in your  plenty jackpots
[99 Slot Machines]: it show that the request is on process, and it shows that there is a request    to speed up the process in that account,  
[99 Slot Machines]: we are waiting for the confirmation
[99 Slot Machines]: i suggest  not to redeem  any bonus   while your request is on process
[99 Slot Machines]: while on your   99 slots machines
[99 Slot Machines]: I'm sorry but the accounts department  breach   your request as  it shows  that you have redeemed multiple bonuses  while having a pending request
[janicejm]: WHAT DO YOU MEAN???
[99 Slot Machines]: as it shows in the   the terms under section 9 :
[99 Slot Machines]: All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated.
[99 Slot Machines]: 
[99 Slot Machines]: i'm sorry  but  your account in 99 slot machines  breaches the terms  of the casino makes  any  winnings invalid
[janicejm]: DOES IT MEAN I HAVE LOST MY MONEY?? HOW COME THEY LET ME GET THEM
[99 Slot Machines]: that is the update from the accounts department
[janicejm]: WELL I HAVE BEEN ASKING ABOUT THIS FOR OVER 6 MONTHS AND THIS IS THE FIRST I HEARD OF THIS!!!!
[99 Slot Machines]: once your  request is on process, they are checking if you don't breach any of the terms, that is why once winnings has been approved
[99 Slot Machines]: they  contact players to let them know whenever their winnings are ready to be sent
[99 Slot Machines]: that is why i  am suggesting you not to redeem any bonuses on your plenty jackpots account
[janicejm]: CAN YOU CHECK THAT MY CORRECT EMAIL ADDRESS IS ON RECORD FOR PLENTY JACKPOTS. IT IS [EDIT]
[99 Slot Machines]: [EDIT]  
[99 Slot Machines]: 
info: Your chat transcript will be sent to [EDIT] at the end of your chat.</blockquote>
 
Looks like i have lost my money at 99 Slot Machines, still waiting for Plenty Jackpots

Hi janicejm,

I'm going to chase this with my contact at 99 Slots Machines but to be frank I'd say it looks like they've no intention of paying you. Worse that this, we're now 5 months into the complaint an this revelation at this stage shows one of two things;

1) utter incompetence in the department who should have been dealing with this in April or

2) making up an excuse after the fact to justify not paying.

Either way this is a sorry state of affairs.

I'll let you know if I hear anything.

ThePOGG

Thanks Pogg, i am still chasing my money at Plenty Jackpots, but i feel i will end up with same result. The previous response was that i had received a bonus after i had a pending payout, well i feel they should not have given me the bonus if it was not allowed. Thanks anyway.......Cheers

Hi janicejm,

I'm afraid to say that you're not the only complaint that this group are ignoring now. I'm going to give it until the end of next week and if I've not heard anything I think it's fair to conclude that this is over.

Sorry,

ThePOGG

Thanks Pogg, can you chase up my withdrawal at Plenty Jackpots and see if you have any luck there
Thanks again for trying...........Cheers

Hi janicejm,

I'm afraid that as it's the same ownership for both casinos, it's the same casino rep I was talking to about both complaints. As that casino rep's no longer responding to any emails I can't help with either issue. The last response I received from them was on the 17th of July. Given that I've emailed them numerous times in the intervening 6 weeks I can't imagine they are suddenly going to start responding now.

Sorry,

ThePOGG

Okay I think it's fair to say at this point that the Real Vegas group's attempts at communication regarding player complaints were short-lived and half hearted and as such I no longer feel we have any reasonable likelihood of making payment more likely.

This group is simply choosing not to pay players and that's entirely unacceptable. 99 Slots Machines and all associated venues have been moved to 'Blacklist' status for failure to pay player.

janicejm - I'm really sorry that after all this time the outcome here hasn't been more positive. Having spent 5 months chasing this I had hoped to have at least some of your balance paid by now.

ThePOGG

ThePOGG

Thanks Pogg for all you did anyway, i no longer play at any of these casinos..........Cheers

After nearly 6 months of chasing the 99 Slot Machines rep became unresponsive. This appears to be a case of non-payment.

On 27th January 14, I requested a payout of $500 from 99 Slot Machines casino. When I tried to find out from live chat when I would be paid I kept getting told that "it is in process" but they could not tell me when I would be paid, but constantly state that I will be paid. Their excuse is the high number of withdrawals being processed. I keep getting same response every time I contact them. 
 
 Thanks for trying to help. 
 
 My user name for that casino is [EDIT] 
 
 Thanks again [EDIT] 
 
 I live in Australia and have been contacting them weekly for at least 6 weeks, the last time being today.

99 Slot Machines - Not being paid

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