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Hi Polhoserick - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

I am waiting for my decision I have forwarded requested documents already

Hi Polhoserick,

What is the relationship between ▇▇▇▇▇▇▇▇▇▇▇ and ▇▇▇▇▇▇▇▇▇▇▇?

CasinoReviews.com Complaints Team

▇▇▇▇▇▇▇▇▇▇▇▇

I have opened dispute its about all British casino I have been requested documents which I have already sent you via email waiting for outcome

▇▇▇▇▇▇▇▇▇▇▇▇

My status of review stated that waiting for my documents from my side I have already sent this to you via email

Hi Polhoserick,

We have to confirm what the relationship is between ▇▇▇▇▇▇▇▇▇▇▇ and ▇▇▇▇▇▇▇▇▇▇▇ before we can look into the issue further.

Thanks,
CasinoReviews.com Complaints Team

No relationship with▇▇▇▇▇▇▇▇▇▇▇▇▇ I am ▇▇▇▇▇▇▇▇▇▇▇   and ▇▇▇▇▇▇▇▇▇▇▇▇ is just my email address is known person which is to remember

▇▇▇▇▇▇▇▇▇▇▇▇▇

I have not received any response back can you please tell me when I get my decision

Hi Polhoserick,

Thank you for confirming.

We are stilll missing the original verification documents you sent to the operator. Please forward them to to complaints@casinoreviews.com.

CasinReviews.com Complaints Team

Please find attached verification document

Hi Polhoserick,

That is not what we asked for.

We need is the the original verification documents you sent to the operator. Please forward them to to complaints@casinoreviews.com.

Unless you can provide this information we won't be able to look into your case.

CasinReviews.com Complaints Team

Please find the verification documents you requested

Hi Polhoserick,

Please refer to our previous communication. We have asked for **the original documents you sent to the operator** not a screenshot.

Unless you provide the information, we'll have to refrain from looking into your case.

CasinoReviews.com Complaints Team

Please find attached original verification document you have requested

I am still waiting for resolution long time ago I have not received any response back

Hi Polhoserick,

When an operator requests verification they usually do not accepted scanned copies of documents, but request photos.

You have now sent 2 different verification photos but we still do not have the original ones you sent to the operator.

Please forward the original documentation you sent to theoperator when they verified you to complaints@casinoreviews.com.

Unless you provide the information, we'll have to refrain from looking into your case.

CasinoReviews.com Complaints Team

Hi Polhoserick,

Thank you for your response.

You mentioned in the email that you do not remember which documents you gave the operator for verification. If the images attached are not the ones provided to the operator for verification we cannot move forward with the request,

If you have the email confirming you have been verified, you should have access to the documents you sent to the operator.

Please provide the original documents, or forward the original email containing the documents.

CasinoReviews.com Complaints Team

Hi Polhoserick,

Following up on our previous communication.

You mentioned in the email that you do not remember which documents you gave the operator for verification. If the images attached are not the ones provided to the operator for verification we cannot move forward with the request,

If you have the email confirming you have been verified, you should have access to the documents you sent to the operator.

Please provide the original documents, or forward the original email containing the documents.

CasinoReviews.com Complaints Team

I have told you that is the documents I have provided I have uploaded in documents section my documents in the casino app please now complete this case instead of more waiting

Hi Polhoserick,

Unless you provide the required documentation for us to verify the information we need to keep moving forward, we will not be assisting you further on this case.

You have provided multiple verification documents, some of which were photographed in the last month or way before the account you allegedly opened was registered with the operator. You also mentioned in your email that you didn't know which documents you had sent for verification, therefore admitting to sending us the incorrect documents for us to verify.

If you uploaded your documents in the documents section in the casino app, you should at least have access to them on your phone.

Can you provide the documents you used to verify your identity at this site?

CasinoReviews.com Complaints

Just leave please I have told you 100 time I have uploaded the verification document in the casino account that account is closed now I got no access how can I login I have provided you my identity you don't want to continue that is all

Hi Polhoserick,

Unfortunately, unless you can provide these documents, we won't be able to assist you further with this case.

CasinoReviews.com Complaints Team

Hi Polhoserick,

Please confim whether you wanted us to close this case as per your last communication.

Thanks,
CasinoReviews.com Complaints Team

Hi Polhoserick,

Following up on our previous communication.

Please confim whether you wanted us to close this case as per your last communication.

Thanks,
CasinoReviews.com Complaints Team

No I don't want to close my case the I'd I have submitted its correct one please forward my dispute and refund me my wining

Hi Polhoserick,

Thank you for confirming.

If you wish to move forward, please provide the original verification documents that you provided to the operator.

CasinoReviews.com Complaints Team

This is my final request if you want to go ahead with investigation please go ahead if not please closed the file thank you for your help I am re attaching my verification document for the final time now please make investigation and get my money th

Hi Polhoserick,

This is yet another image of a verification document which was taken recently and we've explained numerous times that we require the original documents you submitted when verifying yourself on the operator's site.

At this juncture, we will not be able to assist you further with this case and we will take no further part in the representation of this claim.


CasinoReviews.com Complaints Team

I have been playing this casino from the last 2 months deposited totally 1178 pounds finally I have won 1575 pounds and I have tried to withdraw I have received email that I have previously had account with this casino therefore I have breach and the only money would I get my deposit and they closed my account my complaint to you is that firstly honestly I have no idea at all when I have opened account in the last 2 months I have received small withdraw from this same casino that time they not realised that I am breaching the rules if I have never won 1175 pounds they will never given me any money that is totally unfair If I have another account with this casino they should let me in first place to retrieve my account like another casino that is their mistake and the casino breach for failed to identify me I have opened account with my same name same date of birth same address this casino breach the rules please kindy review this and get me my money back

All British Casino - Winnings voided

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