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Hi Fribapro01 - welcome back!

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Fribapro01,

Our understanding is that the contested balance has been restored. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi Fribapro01,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Fribapro01,

If we haven't heard from you by Friday the 4th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Amunra Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Hi! I registered to Amunra casino 22.10.2021. I played welcome bonus with 100€ deposit and then I lose it. Then I played second welcome bonus 100€ deposit and 75€ bonus money. I succeeded to wager that bonus without breaking the bonus rules or general terms. There was 3400€ at withdrawable balance. Amunra asked from me the necessary documents and then they accepted them. The Amunra has paid 1000€ for me but there is 2400€ being withdrawal very long time. The casino extends the paying my winnings. When I ask via email about missing 2400€, they are answering that the withdrawal is processing at the moment or they answer that they don't know the real status of the withdrawal. There is over 2 months of when I played at the casino. I have waited a long time the missing 2400€ and there is never anything new information about it. 

Amunra Casino - Does not pay profits/wins

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