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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 11th of July let us know and we'll contact the operator on your behalf.

Thanks,
CasinoReviews.com Complaints Team

Hi team,

Apologies for that, I figured username meant the email ID used for the casino. Yes, please could you change it to itsalphaese.

Also regarding the time frame, BCGame claims they will not do anything if the time period exceedes 30 days. I’m trying my best to get this early in so you and your team could really help and make a difference.

Also given the fact that there is so much proof to go against what they claim so believe that the overwhelming amount of evidence is solely enough to realise that they are not willing to respond. They themselves claim a period of 2 hours, now almost 60 hours has passed and I’ve got no response at all from them.

But you can do as you see fit. Could you please hold on to this until the date and then help out?

Hi itsalphaese,

Are you still experiencing issues?

Thanks,

CasinoReviews.com Complaints Team

Hi itsalphaese,

Following up on our previous communication; are you still experiencing issues?

Thanks,
CasinoReviews.com Complaints Team

Hi, sorry for the delay.
The team figured out their payment provider was scamming them and in turn scamming me, hence I never received the funds. They refunded the money back into my account and i withdrawed from a different source, it did take time and eventually came through.

The issue has now been resolved, thank you!

Hi italphaese,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Hi **CasinoReviews** team,

I’m reaching out for help because I’ve exhausted every other option with BC.Game, and I’m genuinely stressed and disappointed with how they’re handling my case.

On **28th June 2025 at 12:25 PM IST (06:55 AM UTC)**, I initiated a **₹40,300 INR fiat withdrawal** from my BC.Game account. The transaction status still shows as **“successfully processed,”** but it’s been **over 48 hours** and the money has **not reached my bank account**.

### Here are the details:

**Order ID**: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
**Ticket ID**: ▇▇▇▇▇▇▇
**Proof Submitted**: Full bank statement (shows no ₹40,300 credit), and same-day successful deposits of ₹5,000 and ₹10,000 which came through instantly

Since then, I’ve tried every single channel to get help from BC.Game — but their support has been a complete disaster:

- I sent them **2 formal emails** — no response at all.
- I messaged them on **Twitter** — no reply there either.
- **Live chat on their website** is just a bot loop. Every time I try to reach a human, the ticket gets closed automatically without any interaction. I’ve tried this multiple times — same result.
- On **Discord**, things got worse:
  - My **initial messages were deleted**, likely to hide the issue from other users.
  - I opened a **support ticket via Discord** and got **conflicting responses** from different people.
  - Then they **started deleting their own replies and even my replies**, seemingly to erase any trace of the conversation — which is incredibly shady.

To add to the frustration, they kept **escalating the wait time**: first telling me to wait **2 hours**, then **12 hours**, then **24 hours**, and now **48 hours** — still with no resolution.
They also claimed that the **support ticket I created would receive a reply within 24 hours**, but it’s now well past that and **still no update**.

In one of the **Discord screenshots (which I’ve saved)**, a support staff even told me to **wait 2 weeks for a reply via email** — and when I called them out on it, they **immediately deleted the message**, again trying to cover their tracks.

I’ve taken **screenshots of everything** — emails, chat logs, Discord messages, deleted comments. This entire experience has been completely unacceptable.

What’s even more concerning is I’ve now come across other complaints on **CasinoReviews** and other review sites where BC.Game has been accused of providing **fake UTR numbers** (the Indian bank transaction ID) to falsely claim that payouts were completed. These UTRs can be easily verified by the bank, so I don’t understand why a platform would resort to such practices unless there’s something seriously wrong.

Until recently, I never had a problem with BC.Game. But over the **past month**, support has gone silent, and users are being left in the dark. This isn’t just about delays anymore — it feels like a pattern of **negligence, cover-ups, and malpractice**.

I kindly ask **CasinoReviews** to please intervene and help me retrieve my **₹40,300**. I’ve done everything I can, shared every proof, and just want what’s rightfully mine — with honesty and transparency.

**Thank you!**

BCGame - Fiat Withdrawal of 40300 INR Marked Successful But Not Received No Response

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