Android Phone

iPad

iPhone

Android Tablet

Windows

Euro

British Pound Sterling

US Dollar

Betsoft

Microgaming

NetEnt

Play'n Go

Bet Regal Casino

Amex

Master Card

Neteller

Paysafecard

Poli

Skrill

VISA

Chat

Email

Hi ▇▇▇▇ - welcome to CasinoReviews.com!

Please ensure you have read our Complaint Guidance and Complaints FAQs to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Unfortunately there's nothing we can do to help you in this situation.

Where you are experiencing issue with withdrawals, we may be able to help. But you have to contact us when you are experiencing the issues. If you choose to play with the funds you risk your balance in the hopes of winning, but the possibility of losing. While you may still have ended up contacting is if you'd won, due to payment issues, you certainly would not be asking us to require the operator to void your winnings because you shouldn't have played on.

We also understand your frustrations with the withdrawal limits that this operator imposes. And we completely understand that players do not like these sorts of limits. However, nothing in the MGA license restricts operators from applying limits of this nature to protect their business and many gambling operators choose to apply withdrawal limits on daily/weekly/monthly withdrawal periods. All we could suggest on that front would be to choose another license to play with in future that does not include this type of restriction.

Finally, with regard to withdrawal locks, again this is not something that MGA licensees are required to provide. However they do offer cooling off and self-exclusion options if you feel you are struggling to control your play.

You may find the free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

Hi,
Why can’t you guys do anything about the unfair declining of withdrawals?

Hi ▇▇▇▇,

In the first instance, we don't know the reason that the withdrawals were declined. So we could not assert that they were declined unfairly at this juncture.

But more significantly, as discussed above, we can only assist you where you have a live balance. Where you've subsequently chosen to play with the balance and lost it, even if we did establish that the withdrawal should not have been declined, this would not invalidate your own decision to play with the funds.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

Well it would’ve been easier to contact you guys had BetRegal not decline to tell me who they used for ADR on 3 occasions.

Also, if they withdrawals weren’t unfairly declined (they were unfairly declined) then I wouldn’t have continued to gamble.

It is just a technique they use to get gamblers on their site to lose. Everyone knows the saying “the house always wins in the end” and that’s exactly what this tactic is. Eventually the losses will come and they will recoup their winnings as the punter can’t withdraw them

Hi ▇▇▇▇,

Technically, gambling operators are not expected to direct complainants through to their ADR until such time as the player has completed their internal complaints policy. However, our contact information is freely available in the operator's terms of use as follows:


> "9.1 If You have a complaint, You can check the below link where you will find all the ways you can contact us on: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
> 9.2 We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.
> 9.3 If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final.
> 9.4 If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain either our appointed ADR service, ThePOGG.com, or the Malta Gaming Authority.
>
>
>
> Contact details for ThePOGG.com are as follows:
> Address:PO Box 2089, Liv ingston, West Lothian, EH540GF, UK
> Email: complaints ThePOGG
> Cpmplaints should be submitted via the form on the following url: ThePOGG.com https://thepogg.com/submit-complaint/
>
>
>
> Contact details for the MGA are as follows:
> Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta Telephone Number: +356 21316590/1/3/4 Email: support.mga@mga.org.mt
>
> 9.5 If you are playing from the European Union, you can refer any dispute you have in connection to the services provided by the Company through the European Commission's Online Dispute Resolution Platform available at europa.eu/consumers/odr."


Whilst the above is currently displaying out of date information - we have recently rebranded from ThePOGG.com to CasinoReviews.com - the above information only changed two weeks ago and the urls in question are redirected specifically so that if there were delays with any operator updating this information, players would still be directed to the correct service as soon as the switch occurred.

The operator's license page also provides information on who their ADR is - https://authorisation.mga.org.mt/verification.aspx?lang=EN&company=b7786557-8ced-40fe-80fe-a5cc0c72c9b0&details=1

We understand your frustrations, but this is not a matter that we can assist you with.

CasinoReviews.com Complaints Team

Hello,

The issue I had with this site was that they declined my withdrawals multiple times for no good reason. Firstly, BetRegal have an absurd rule that you can only withdraw €7,000 a month. This is crazy considering you can deposit much much more. I had some luck on this site and made a healthy amount of profit. When I did make the profits I asked the site customer service if they could lock my withdrawals (as I’ve a tendency to cancel and push my luck) and they said no they didn’t have this option. I then asked did they have a loss limit I could see (so I couldn’t possibly lose my winnings) again to which they answered no. Without knowing the limit of €7,000 for the withdrawals I requested a withdrawal of €8,801. I had already withdrawn €1500 already from previous winnings.  My withdrawal was declined due to it being over the €7,000 limit. My first issue here is why does it allow players to request withdrawals over €7,000 when it’s not possible? Secondly, why couldn’t they withdraw the €5,500 that brought me up to the €7,000 limit and return the excess to my balance. This whole process of getting my withdrawal declined took 2 days. This ended up bringing me into a new month which was ideal for betregal as it meant I’d have to wait another calendar month to withdraw my winnings. When it hit the 1st of January, I proceeded to try withdraw €7000 exactly.
I waited two days for this. During this time I also won some more money and added a withdrawal of €3500 to the pending list forgetting about the limit of €7000 and to my amazement all withdrawals were declined despite me exactly having €7,000 pending to be withdrawn and then €3500 added the day they were declined. Again, my issue with this is why wasn’t the €7,000 originally put through to be withdrawn processed and the €3,500 extra that day declined. Again, I had to retry the withdrawal process. At this stage it felt like I was just playing with fake money and I began to be reckless and eventually after building my balance up to €12,000 I lost it all in one sitting.

Now, I should’ve had €5556 withdrawn on the 31st of December. And more withdrawn on the 2nd of January. €3500. So in total €9054 Instead I was left with an overall balance of €0 that once stood at 12k. Another point: Why is it that when I first tried to withdraw €8801 it didn’t say you can only withdraw €5,556? So you can withdraw the correct amount and not go through the process a few times wasting time. Why doesn’t it also stop you from going over the €7,000 withdrawal limit. If both these things were implemented I’d be happy with my winnings.

Seems to me, BetRegal.com want customers to deposit and not be able to withdraw easily. Customers are more likely to lose if they cannot withdraw their money and they’re more than likely to gamble money left in their account. I feel like this was done to me. I wanted to lock deposits, set a loss limit and just withdraw my winnings which I was very happy with. Instead I got stuck gambling more as my money felt essentially “worthless” due to the fact that all my large withdrawals were rejected for no good reason and unfairly.

For that reason I would like my money returned to me. I was unfairly treated and I know if my withdrawals were processed correctly I would not have lost such a large sum of money. I’d have implemented deposits limits.

I have contacted BetRegal.com about this, they have said management will look into it but it’s been 3 months now and all the correspondence I’ve received is automated responses.  Please help me.

I have a lot of withdrawal request emails. I have attached one of the declined withdrawal emails below.

Kind regards,

▇▇▇▇

Bet Regal - Declined withdrawals 

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

SpinBetter Casino NZ

Bally CH

Aristocrat UK

Bank Transfer

New Casinos UK

Locowin Casino CA

Guides

Roulette CH

Fresh Casino PE

PlayNGo DE

Nuevos casinos PE

WinsRoyal Casino NZ

VIP Casinos

New Casinos IE