Android Phone

iPad

iPhone

Windows

Canadian Dollar

Euro

Norwegian Krone

New Zealand Dollar

Polish Zloty

US Dollar

Amatic

Betsoft

Microgaming

NetEnt

Play'n Go

Wazdan

Betamo Casino

Debit Card

Idebit

Instadebit

Maestro

Master Card

Neteller

Prepaid Cards

Skrill

Trustly

VISA

Zimpler

Chat

Email

Hi jonnis3 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

ThePOGG

Hi jonnis3,

Our understanding is that your funds will be returned to your account shortly. We would appreciate it if you could confirm when that happens.

Thanks,

ThePOGG

Hi jonnis3,

Have you received your funds?

Thanks,

ThePOGG

Hi betamo has return my wins but I can not all money withdraw. Maximum withdrawal amount processed to a player is 4000 €/$/CAD daily, 10000 €/$/CAD per a week and 40000 €/$/CAD per a month, unless otherwise specified in the Terms &amp; Conditions of a specific promotion.For this reason I wait to withdrawal all money because 2 times has my withdraw canceled without reason and in chat I have informed to try next day.I informed you when all money is withdrawal.

Hi jonnis3,

That would be appreciated. We will hold this complaint open until you have confirmed receipt of your full balance.

Thanks,

ThePOGG

I confirm receipt of full balance.They have over 10 times my withdrawal canceled without any reason but finally today I have all the money receive.

Hi jonnis3,

Thanks for letting us know - it is appreciated!

ThePOGG

A dispute about promotional terms and conditions has been resolved and this player has confirmed that they have now been paid in full by Betamo Casino.

Betamo casino refuses to pay me my winnings amounting to 64.001,23€.
 Brief history
 On the 31th of October 2019 I deposited 50 euros on the gambling website Betamo.com. and lost it the same day after placing 582 bets.
 On 1st of November 2019 I proceeded with a new deposit of 50 euros and received from the casino a VIP bonus of 30 euros, which was valid until the 8th of November 2019.
 According to the 1h general term and condition of playing with bonuses: All deposit bonuses and free spins have to be wagered x40. I started gambling on the 1st of November, having 80 euros in my account, and after placing many bets I completed this required term on the same day and at that point I had a balance of 343,78 euros in his account.
 Afterwards, with the aforementioned amount I continued betting on the casino for two weeks (1-11-2019 to 14-11-2019) winning a significant amount of money. More specifically, on 13th of November 2019 I had on my account an amount of 70.001,08 euros. Later, that day I withdrew from my account 4.000€.
 On 14th of November 2019 17:43 I placed one last bet and at that point my account had the total amount of 70.001,23 €. I decided to stop betting and requested a withdrawal of 4.000 €, which was denied. Immediately I contacted the casinos’ Support team in order to solve the problem concerning the denied withdrawal. I was surprised to find out that he will not be receiving the total amount of his winnings (74.001,23€) but only the amount of 10.000€.
 They claimed that according to the casinos’ Bonus Terms &amp; Conditions: 1e. When playing with an active bonus, the real money is played first, followed by the bonus funds. As a result of my deposit (50€) and bonus (30€), all the further winnings come from the bonus. Therefore, according to Bonus Terms &amp; Conditions: 1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.
 In this case the aforementioned terms are not applied because, as I stated to the casino, I had already wagered the VIP bonus x40 times so it was no longer valid therefore my following bets were made with real money. As a result, the bonus terms and conditions do not apply to my final winnings. The casino dismissed my allegation and insisted on paying me only the amount of 10.000€. Therefore, considering that I had already withdrawn 4.000€ on 13-11-2019, they confirmed another withdrawal of 4.000€ on 14-11-2019 and a last one of 2.000€ on 15-11-2019 and thereafter ignored my constant payment reminders.
 In this case the behavior displayed by the casino and the aforementioned terms are highly unfair. First of all, after I wagered 40 times the bonus amount I completed the required 1h term so after that he wagered with real money free from the bonus’ terms.
 Furthermore, I had the right to be properly informed about the Terms and Conditions, concerning the maximum winnings that will be paid out resulting from a bonus. The casino should have informed me about this particular term. However, in this case the casino never informed me that I had reached the maximum withdrawable amount of 10.000€ and let me play for two weeks, with the hope that I will lose the money. It is worth mentioning that throughout this whole period, that I continued playing, the casino was in constant communication with me for identification purposes, so they could have informed me accordingly. Had I known that I could only win 10.000€ I would have stopped placing bets when I reached this amount. My lack of information about this specific highly unfair term, resulted in me continuing placing bets and winning the total amount of 74.001,23€.
 Moreover, I was strongly convinced that I would receive my winnings because the casino placed an advertisement on their website, for over one month, under the title THE BIGGEST WIN Ioannis ,46.520,00, in The Wiz. This advertisement is a characteristic acknowledgment of their debt to me, otherwise this advertisement can be considered as a misleading and unfair promotional scheme.
 Finally, after my dispute and communication with the casino they added in 1d. general term and condition of playing with bonuses (1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.") the following term: Time-frame set for examination for each specific case is set up to 14 working days. The sole reason for this was to dismiss our dispute under this specific term.
 Considering the fact that you have the authority to receive complaints from players arising out of the services provided by BetAmo online casino, I address you for all the above.
 

BetAmo - Confiscated winnings 64.001,23 EUR

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Reclamaciones PE

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Free Spins for Adding Card UK

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

SpinBetter Casino NZ

Bally CH

Aristocrat UK