Hi pena7 - welcome back.
Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
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If you have any questions about the above, let me know.
Please quote the exact reasons you were given for not receiving the cashback bonus?
Thanks,
ThePOGG
Read review
BetChan
"Betchan - No Cashback Bonus at all"
Resolved
Resolved
Complaint Details
Posted By
Player
Disputed amount
1500euro
Date raised
March 24, 2021
Date closed
April 25, 2021
Privacy Disclosure
To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.
Player's Complaint
Betchan.com has promotion for Cashback bonus. Result for weekly based. Bonus Payout at Wednesday But there is no cashback bonus i didn't get for two weeks. they said that Cashback start day changed, technical issue, finance team delayed, my account disable auto bonus something.
It is definitely fake promotion. Strongly claim for this fake promotion!
3 Responses
Hi pira,
I'm following-up on the above?
Thanks,
ThePOGG
Ruling
Resolved
The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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