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Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the Maltix Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let us know.

Thank you for forwarding you emails. Please also forward you communications with eCogra so we can review their response.

Thanks,
CasinoReviews.com Complaints Team

Thank you for your answer, which came quickly.
 Unfortunately, I didn't recognize earlier, that you asked me to send my email with eGogra. Now it's attached.
 Br,
 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇



Dispute Resolution Official (CasinoReviews) kirjoitti 25.4.2025 klo 14.16:

Hi ▇▇▇▇▇,

Thank you for your response.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

We also need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Betinia Casino
- Maltix Limited
- 2RBO Affiliates
- Malta Gaming Authority

Thanks,
CasinoReviews.com Complaints Team

Hi Casino Reviews!
 Thank you for your response.
 My new username can be:
 nbaandsoon
 Yes, I confirm that I provide my personal information to parties related my case.
 Br,
 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇



Dispute Resolution Official (CasinoReviews) kirjoitti 6.5.2025 klo 16.27:

Hi nbaandsoon,

Thanks for your consent. We'll speak to the operator and see what we can find out.

CasinoReviews.com Complaints Team

Hi CasinoReviews!
 This Betinia-case is importan to me. I have wondered, why Betinia acts brutaly to me. So here is some background for relationship between Betinia and me.
I believe that one explanation for the injustices I experienced is that I complained about Betinia to eCogra on August 16, 2021 (F31A31E0-529C-4E5E-BD5C-EE9819B99734). At that time, Betinia admitted that they had acted wrong to me – but soon Betinia restricted my betting by stopping sending me good bonus offers. I don't think this is a coincidence. It seems childish, when a company takes revenge on its small customer.
And it can be, that Betinia don't like my feedback. I've many times wondered (under years 2021-2023) how it can take over a week to withdraw money from Betinia, when other companies pay under couple of minutes. But I've also told my thanks to Betinia, when it has repaired its' paying system.
Hope, this helps CasinoReviews to make a good solution!
Br,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇




Dispute Resolution Official (CasinoReviews) kirjoitti 7.5.2025 klo 12.18:

Date – 12/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 22/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 28/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 05/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 12/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 19/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 24/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Casino Reviews!

A made my reclamation two months ago. It's obvious, that Betinia doesn't answer to you. It's Betinias' way to make their business. Cant't you try a little bit more to get Betinia make something useful, please.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Dispute Resolution Official (CasinoReviews) kirjoitti 2025-06-24 21:17:

Hi nbaandsoon,

Quite the contrary. There is an ongoing dialogue with the operator and we will revert to you at the appropirate juncture.

CasinoReviews.com Complaints Team

Date – 01/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 08/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 15/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 24/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 05/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 15/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 27/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 09/09/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Casino Reviews!

As expected, nothing seems to happen. I have been waiting a nice solution since 25th of April - this means 4,5 months.

In the beginning, I thought Casino Reviews has some kind of authority, to make betting operators behave as they should behave. It seems, I was too optimistic.

I will now clarify my request to Betinia. I guess, I have lost my 2 373 euros. I just want to continue being a Betnia customer so that I can sometimes win something.

I want Betinia to fix the annoying condition that I can only place bets with a stake of one euro. That condition means that if I want to win back 2 373 euros, I would have to win, for example, 2 373 consecutive bets with odds of two. This is completely impossible.

I want to continue as a Betinia customer, under the usual terms. This means, above all, that I can participate in Betinia's campaigns that I was able to participate in at the beginning of this year.

Hope, you at Casino Reviews will do your best!

Kind regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Dispute Resolution Official (CasinoReviews) kirjoitti 9.9.2025 klo 8.51:

Hi nbaandsoon,

This service is not here to instruct any private business on the custom that they have to accept. That is a private business decision and outside of the remit of this service.

What we are currently discussing with the operator is the management of the play that was engaged as part of the tournament as this was enticed via a promotion that you ultimately couldn't benefit from.

We'll revert to you once we have concluded that discussion.

Thanks,

CasinoReviews.com Complaints Team

Hi Casino Reviews!

Yes, I understand, I have to accept the rules, but I don't understand and I don't accept the rules (or details of the rules), which are totally absurd.

Hope, you'll keep my side with your discussions with Betinia!

Thanks,

nbaandsoon

Dispute Resolution Official (CasinoReviews) kirjoitti 16.9.2025 klo 22.23:

Date – 23/09/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Hi nbaandsoon,

We've concluded our discussions with the operator. As stated previously, it is not our role as ADR to determine what custom a private business has to accept. If Betinia does not feel that accepting bets of €1 or more from you is in the best interests of their business, that is within their rights to decide.

However, there was an ongoing tournament at this point that you were participating in and this change in rules did impact your ability to participate in the rest of the event fully. As such, we have instructed Betinia to return the value of the bets you placed that contributed to this tournament, resetting you to a neutral outcome for this promotion. As such €170 will be refunded to you shortly.

Thanks,

CasinoReviews.com Complaints Team

Hi nbaandsoon,

Have you received your refund?

Thanks,

CasinoReviews.com Complaints Team

Hi!
 So there can be some light ahead! Though I don't believe this happens before I see something real.
 I haven't got any refund from Betinia. So can you do something for my case, please.
 Regards,
 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇


Dispute Resolution Official (CasinoReviews) kirjoitti 6.10.2025 klo 9.57:

Hi nbaandsoon,

To process your withdrawal the casino requires you to provide an IBAN certificate containing the following details:


- Full name (including all middle names)
- Email address
- Bank account holder’s name
- IBAN
- BIC
- Bank name
- Bank location (country)

If you CC complaints@casinoreviews.com to your email to the operator, we will continue to monitor the process.

Thanks,

CasinoReviews.com Complaints Team

Hi nbaandsoon,

Have you provided the requested information?

Thanks,

CasinoReviews.com Complaints Team

Hi Casino Reviews,
 I checked my Betinia account (after many months) 7th of October and now. I didn't and I don't see now anything new information at my account, and I haven't got any information from Betinia. (I guess, you are meaning this with 'provided the requested information'.)
 So nothing has happened with my case.
 Regards,
 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇


Dispute Resolution Official (CasinoReviews) kirjoitti 20.10.2025 klo 10.11:

Hi nbaandsoon,

When we asked if you provided the information, we were referring to our message from 09 October where we instructed the following:


> To process your withdrawal the casino requires you to provide an IBAN certificate containing the following details:
>
>
>
> - Full name (including all middle names)
> - Email address
> - Bank account holder’s name
> - IBAN
> - BIC
> - Bank name
> - Bank location (country)
>
>
>
> If you CC complaints@casinoreviews.com to your email to the operator, we will continue to monitor the process.


Have you sent the above information?

If not, please esnd it and remember to keep complaints@casinoreviews.com in CC so we can monitor the process for you. Unless the operator receive this info, they cannot proceed with the refund.
Thanks,

CasinoReviews.com Complaints Team

Hi nbaandsoon,

Could you please confirm whether the refund has reached your account?

Thanks,
CasinoReviews.com Complaints Team

Yes, I did this yesterday. I thanked Betinia and you, when I got the refund to my account.
 I expected more, but €170 is more than zero.
 Thanks,
 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇


Dispute Resolution Official (CasinoReviews) kirjoitti 22.10.2025 klo 16.23:

HI nbaandsoon,

Thank you for the confirmation, that's great to hear.

CasinoReviews.com Complaints Team

Both the submitting complainant and Betinia has informed us that this issue has been resolved and the player has received their funds.

I am complaining about Betinia's actions. I think Betinia has acted strangely and unprofessionally, but above all unfairly towards my betting. It feels like Betinia wants to bully me.

In recent years, I have focused on two campaigns that Betinia allows me: Tournament League (Turnaukset in Finnish) and Cities (Kaupungit in Finnish).

Last year, Betinia weakened the terms and conditions of the Cities campaign. Apparently, Betinia had announced the changes at some point. I admit that I don't always have the time to read every line (I think no betting enthusiast can) when Betinia changes its terms and conditions often. So I must have accepted the terms and conditions.

Apparently, the general rules of betting allow a bookmaker to change the terms of their promotions frequently, even if it is not morally right. I am ready to accept such a loss.

But I don't accept that Betinia 25th of February 2025 limited my betting by only allowing a bet of one euro. This feels like pure bullying! The company is apparently acting arbitrarily just because it can. The big bullies the small – it's not fair.

What's worst for me, that maximum bet of one euro imposed by Betinia came just when I had won many bets in a short time in the Tournament League, which was important to me, and I was in a good position in a tournament. I would probably have received some cash prize, but Betinia blocked my progress at a critical stage. Can a company committed to an MGA license really act so childishly? I think Betinia should be punished for this.

I request that Casino Reviews*, as the betting regulator, oblige Betinia to restore my full customer rights in the best case scenario. At the very least, I hope that Betinia removes the euro upper limit for my betting. (In recent years, I have usually won with a ten-euro bet, so I am not asking for much.)

I am attaching the relevant emails. *(Betinia didn't answer, who can I complain to, so I first tried eGogra, but it was the wrong place.)

In the form, you asked ‘Total funds being contested’, there my answer means the amount I am currently losing to Betinia.

If you have any questions, I will be happy to answer.

Betinia Casino - acts arbitrarily

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