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Hi ▇▇▇▇▇ - welcome to CasinoReviews.com,

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team



Le ven. 30 mai 2025, 12:57, Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com> a écrit :

> ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)
>
> A new update is available. To add further comments, reply to this email.
> You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8918
> -----
>
> Hi ▇▇▇▇▇ - welcome to CasinoReviews.com,
>
> Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.
>
> As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?
>
> Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
> Please use the forward function on your emails rather than taking screenshots.
>
> Thanks,
> CasinoReviews.com Complaints Team
>
> [RKE9YP-0D69V]



Le sam. 31 mai 2025, 00:16, Ahmed Salhi <ahmedsalhi.midou@gmail.com> a écrit :

> Le ven. 30 mai 2025, 12:57, Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com> a écrit :
>
> > ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)
> >
> > A new update is available. To add further comments, reply to this email.
> > You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8918
> > -----
> >
> > Hi Ahmed - welcome to CasinoReviews.com,
> >
> > Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.
> >
> > As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?
> >
> > Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
> > Please use the forward function on your emails rather than taking screenshots.
> >
> > Thanks,
> > CasinoReviews.com Complaints Team
> >
> > [RKE9YP-0D69V]

If you do not want to solve the problem amicably, even though I have all the evidence that I have one account

Hi ▇▇▇▇▇,

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Thank you for your email. However you've sent screenshots of your email communications. We need you to forward the actual email chains, not screenshots of them.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

I sent all the conversations and documents that I sent to verify my account and everything is clear. I hope you intervene to solve this problem and restore my rights.

Hi ▇▇▇▇▇,

Thank you for your email. However we will not be moving forward with your claim until such time as you select a new username.

CasinoReviews.com Complaints Team

Hi salhi25000,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- BetMaster
- BMbit N.V.
- BetMaster Partners
- Curacao Gaming Control Board

Thanks,

CasinoReviews.com Complaints Team

Hi salhi25000,

Thanks for the confirmation. We'll contact the operator and see what we can find out.

CasinoReviews.com Complaints Team

As everyone can see, the casino is unwilling to cooperate in resolving the issue. Why don't they provide evidence of the accusations they made against me about having multiple accounts? This is completely untrue, and I have all the evidence to prove that I only have one account.

Date – 30/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 08/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

I wasn't looking for money, I wanted to expose the casino because when they don't find any reason, they accuse players of having multiple accounts.

Hi salhi25000,

Thank you for your response, and we understand.

Since a complaint was raised, it is in our interest to try and help the player by looking into the case further and seeing if there's any way we can be of assistance.  This in turn could help someone else in the same situation.

CasinoReviews.com Complaints Team

Date – 18/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 24/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Is there a solution to my problem? I have been waiting for a long time.

Date – 05/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi salhi25000,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Found Against the Operator – BetMaster has informed us that they will not cooperate with this service to manage player complaints.

Hello I am really disappointed with this casino.

I registered on this casino and started betting normally. I was losing and winning, and I was depositing money and withdrawing my winnings normally.

21 days ago from today's date I withdrew the profits but they did not reach my account. I contacted support and they asked me to confirm my identity and I agreed to the site's policy and to confirm the identity of the customers because I read the site's terms and conditions and agreed to them.

I sent all the required documents: ID card, a photo with my ID, a receipt confirming my address, a Binance and BitGet account statement, a photo of me holding my phone with the live chat, and a photo of my last deposit.

I was betting normally and the verification was going normally and I was winning and losing but the win was more than 1300 USDT. On Friday, 2600 USDT and then I was banned from betting and I was only given casino games

After 21 days, I received an email today saying that I violated the site’s terms and conditions and that I have multiple accounts. This is completely untrue because I have one account that contains my personal information and one account in the family. My account is only open on my personal phone and I do not use the public internet. I use my SIM card’s internet only.

I have a screenshot to prove that my account was opened from one phone, which is my phone.

Also I didn't use any bonus I was betting my own money

I hope you will intervene to solve this problem. Thank you.

Betmaster.bet - Verify identity and close my account

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