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Hi Djcentigor - welcome back!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

You have chosen to play with a weakly/unlicensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- BetPlays
- BetPlays Partners
- Creative Alliance N.V.
- Gaming Curacao

Thanks,

CasinoReviews.com Complaints Team

Answer: Yes. I trust you completely. Do as you see fit

Hi Djcentigor,

Thanks for your confirmation. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Hello. The casino paid out the money. I think it's thanks to you. thanks for the help

Hi Djcentigor,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Both the submitting complainant and BetPlays Casino has informed us that this issue has been resolved and the player has received their funds.

Hello, my name is ▇▇▇▇. My ID: ▇▇▇▇▇▇▇▇. I am here because BetPlays is illegally keeping my $400 winnings. On May 26, the payment transaction number ▇▇▇▇▇▇▇▇▇▇was transmitted. It is displayed on the website as a completed transaction. Today is June 19th. I didn't receive any money. There are no pending transactions. The operators are lying. I ask you to help me understand this issue. I have all the additional information. I can provide it upon request.

On May 26th, I requested a withdrawal of 400 USD. The casino conducted a review for 5 days, with the status showing "in process." On June 3rd, I was informed that my withdrawal was approved and I would receive my winnings within 2-3 business days. After this period, the information changed, indicating that I needed to wait an additional 3-5 business days. When this period also ended, customer support announced that my funds of 400 USD were sent via a slower method, and I would receive them within the next 5-15 business days. Today is June 21st. On the website, the transaction with ID ▇▇▇▇▇▇▇▇▇ is marked as "paid" on May 26th. All waiting periods for the payout have expired. I believe that the casino is deliberately and illegally withholding my winnings.

I ask you to help me in this matter

With respect and in hope of a fair decision ▇▇▇▇▇▇▇▇▇▇▇▇▇

BetPlays Casino - non-payment of winnings

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