Bets Amigo

VISA

Hi Rokkiukko123 - welcome back.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hello,

Emails sent. I deposited a bit under 30.000€ to Betsamigo during 2024 and succesfully cashed out a bit over 30.000€. I can not access my Betsamigo account anymore, but I can prove this by sending my Skrill history if you want. Betsamigo kept paying 1000€ about every five days until they suddenly took my Betsamigo account balance and closed my account.

Hi Rokkiukko123,

Thank you for sending those through.

When playing with Bets Amigo have you at any point used a VPN?

Have you been coordinating your play, either at Bets Amigo or at other gambling operators, with other player accounts?

Thanks,

CasinoReviews.com Complaints Team

When playing with Bets Amigo have you at any point used a VPN?

I never use VPN and I have never used VPN when playing in Betsamigo. I never use VPN to anything.

Have you been coordinating your play, either at Bets Amigo or at other gambling operators, with other player accounts?

I compare odds and bet where the best odds are. For example I bet 5000€ Liverpool to beat Nottingham with odds 1,25 to Betsamigo when Liverpool to beat Nottingham was 1,24 on Betfair so I though the price is good. I never try bet the other side to some other betting site trying to make an arbitrage bet. This is quite easy to prove, I can send my sports betting history from any site you want.

Hi Rokkiukko123,

Thanks for your forthright answers.

Unfortunately you have chosen to play with an operator who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Bets Amigo
- L.C.S Limited
- MGA

Thanks,

CasinoReviews.com Complaints Team

I sent the same description to you and MGA at the same time. Today I got an answer from MGA:

"Kindly note that as clearly outlined in our latest communication, as an Authority we escalated your case with the respective gaming operator.

The licensee got back to the Authority and based on the details and evidence submitted by both parties we can conclude that they acted accordingly and in line with both our current laws, rules & regulations and their respective T&Cs.

As a player, this decision does not restrict your right to bring proceedings forward against the B2C licensee in any court of competent jurisdiction."

This answer is of course very disappointing. I replied asking to see what evidence Betsamigo provided so I could defend myself. I am waiting for their answer. They never asked for any evidence from me, not even emails and no questions were asked.

I consent to what you asked about sharing my personal information.

Hi Rokkiukko123,

Unfortunately we will be unable to move forward with this claim.

As an ADR for the MGA licensing system, the regulator supersedes our authority. If they have already given a ruling on this matter we have no scope to offer a dissenting position.

Sorry we cannot be of further help,

CasinoReviews.com Complaints Team

Ok I understand, thank you for your help anyway. I will consider legal actions against Betsamigo.

Hi Rokkiukko123,

Thanks for your understanding. We know this is a frustrating response.

CasinoReviews.com Complaints Team

This complaint has already been reviewed by the MGA. As such there is nothing we can do to assist the player.

Betsamigo sent me the email saying that they have taken 18373.85€ from my account(plus pending bets although it was not mentioned in the email). I have not breached any rules.

Only thing I did was that didnt notice their bet limits with my original deposit. They removed those funds from my account in february 2024. I did get to keep my deposit and account remained open. I have emails about this. I have since been betting, depositing and cashing out multiple times. Now I have won some money and they took the money and deactivated my account.  I asked them about this with an email but only got an answer saying

"Thank you for contacting us.

We understand that you may be disappointed with the outcome of the decision made by the relevant department.

Please be informed that our decision is final and was made in accordance with our terms and conditions.

We would like to inform you that our Terms and Conditions are approved and authorized by the licensing regulator, aiming to ensure that all gaming activities are carried out in a socially responsible manner."

First email here:

We would like to inform you that the payments department has canceled your withdrawal and the amount of 18373.85€ has been removed from your balance.

Furthermore, your account has been permanently deactivated due to the breach of the following Terms & Conditions:

**12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.**

11.1. The following practices in relation to the Services:

a) abuse of bonuses or other promotions (as defined in paragraph 11.4)
b) using unfair external factors or influences (commonly known as cheating)
c) taking unfair advantage (as defined in paragraph 11.4);
d) opening any Duplicate Accounts; and/or
e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.

11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.

11.3. If:
a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or
d) You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.

11.4. For the purposes of this paragraph 11:

a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
fraudulent charge-backs and rake-back activity;
the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
any attempt to register false or misleading account information;
any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

b) An "unfair advantage" shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
the use of automated players ('bots'), or other 3rd party software or analysis systems; or
the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.

c) A "Bonus Abuse" shall include:
Making a deposit to receive a bonus without any activity of the deposited funds
Cashing out for the purpose of re-depositing
Betting both sides of a single event for the purpose of falsely achieving bonus wagering requirements
Referring new accounts for your own use
All Bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more than 6 times per calendar month, if for any reason a bonus code is used by an individual player over that amount the company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings

Please note that any attempt to register new accounts on our website will also result in their closure.

Do not hesitate to contact us in case you require any assistance.



Kind Regards

The Customer Support Team

Bets Amigo - Funds taken and account deactivated

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