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Hi Ayse - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

When did this issue occur?

Thanks,

CasinoReviews.com Complaints Team

Last time I spoke to them was yesterday on live chat and the withdrawal was made 25.5.2024


New username: kasinoneiti123

Hi kasinoneiti123,

Could you please forward the emails you sent to Betway to complaints@casinoreviews.com?

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Betway
- Betway Partners
- MGA

Thanks,

CasinoReviews.com Complaints Team

As I said before they dont have email that u can contact, only email for documents


And yes I consent

Hi kasinoneiti123,

Thanks for that. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Date – 23/06/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 30/06/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi kasinoneiti123,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operator’s ADR, eCOGRA.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

So first of all they dont have a support email and that is very weird to me, u can only contact them via live chat and the live chat wait time is like 1 hours. After 1 week of my withdrawal I went to the chat to ask why is my withdrawal still not paid and there they told me that I need to provide them proof of address and asked them where do I send the documents, they said send it to support@betway.com, well that address is not active anymore so I had to go to the live chat again and then they gave me the right address where I send it to, after 4 days of sending it, I went to ask why is my withdrawal still not paid they said that my document is not verified yet, but the live chat guy said he can do it for me so he did, he told me that my account is fully verified now and it will take up to 48 hours for the payment, 3days after that I went back to the live chat again to ask why is my withdrawal not paid, only this time my account was blocked too for what ever reason and from the live chat I was told that the case is escalated to the relevant team but still they havent paid my winnings. Unfortunately I cant send u any documents since all these chats were in live chat and not in email since they dont have one

Betway - Not paying my win

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