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Could you please explain your complaint again? The translation above is unclear.

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CasinoReviews.com Complaints Team

Hello, how are you? I hope you are well. Please, I would like to submit a review on your website. How do I do that? It does not appear to me how to submit a review here. Please help or send a link to that.

Welcome

This is my problem, or rather the details, with these people.
The beginning is that I have an account on the Bitsler website
I deposited an amount of DGB currency and it reached approximately 856,000 of the same currency
I was surprised on November 5, 2023 that my money was withdrawn from my account without my knowledge
The money mentioned above and in the same currency
They told me at the beginning that the problem was related to the blockchain network of the currency
And I contacted support more than once on that date
And they responded that within a day or two your money will be sent to you and we are sorry for that
And your money will be sent in the equivalent of ustd currency
From that time until now they said that we will compensate you for this delay
And the two days became ten days and after the ten days they said that we will compensate you for this delay and this damage by increasing your compensation to reach one million DGB and not 856,000
And I waited as they said and the ten days increased to A month and a half
And they gave me another appointment on the tenth of December and they did not commit, and then the twentieth of the same month
And then the twenty-fifth of the same month, December 2023, and they did not commit to a single word of what they promised me
And they told me that on the first day of the new year, January 2024, they will indeed increase the compensation to approximately one million and 150 thousand
And they did not find anything to justify what they were doing to steal my money. They asked me to document my account because it is not documented
Knowing that I have been on this site for three years before this problem and I deposit and withdraw normally and the amounts were small compared to what I deposited the last time because I trusted them a lot and I did not find anything that would worry me about depositing this large amount with them
And they asked me to send them all the documents indicating the documentation of my account and when I raised my national card, they rejected it and asked me to make a new passport and indeed this is what happened and they asked for proof of residence translated and indeed I translated it as they asked me And when I fulfilled everything they asked for instead of once, twice and three times
And I submitted everything they asked of me after suffering to get them to agree to it, they made excuses that all the support employees who will be working on documenting my account will be on Christmas vacation, and all of this they only wanted to gain more time
On the twenty-sixth of January 2024, they told me that they will increase the compensation value from one million and 150 thousand to one million and 600 thousand, and they asked me to create a new account because they claimed and also made excuses that my old account was hacked and it is not a blockchain problem for the currency as they told me before and they lied to me about this matter many times, and with this new account they guarantee that it is new and not hacked, and this is of course one of their lies and the usual procrastination on their part to me since the beginning of the problem, and because I trusted them and had money with them, I had good thoughts about them that they were worthy of the trust that I gave them, especially their manager called nwo, and they gave me another appointment until the fifteenth of February from the one called now, to the point that I told him that This money that I deposited in my account is not mine alone, but I have partners in it, to the point that they threatened to take my car as a guarantee for their money that was looted inside this site. When I explained this matter to the so-called nwo, he told me that he would help me solve my pending problems, and if they were not resolved by their work team, he would send me that money from his own account if they did not finish solving this problem by the previously specified date, which is the fifteenth of February, and I have with me all the screenshots indicating every word I told you. All he did was lie and procrastinate with me and deceive me with words and did not tell the truth. He said, "Wait with me until the twentieth of the same month, and I will double it for you from 1,600,000 to 3,200,000." I trusted him because he is the manager and admin supervising this great site. When the expected date came, which was the twentieth of February, which he himself had set, he did not adhere to the date as usual, and sent me a message saying that he was committed to the compensation that I told you, which is 3200000 DGB but the owner will contact you on the twenty-fifth of the same month
be to continued
. Please, this is the rest of my complaint so that the matter can be understood.
ndeed, the owner contacted us and gave an appointment to all users who have the same problem as me, about 11 people, each of us has a day set by the owner that he will recover his dues during that day, and I was among them with an appointment on March 4, 2024
I told the owner everything he asked of me and when the appointment came, the owner told me that he wanted me to prove that I am the owner of the account by sending him a selfie with the account name, date and my passport
I did and sent it to him and he told me within 72 hours and the matter will be over and he will send you your money and he told me that he made sure that I am indeed the owner of the account based on what I sent him as well as the certificate of his manager nwo because we were supposed to be old friends on the site, unfortunately I am proud of that friendship ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
All this while I was talking to the owner and he made an excuse for something else that nwo did not mean that I would get On the amount that his manager informed me of and he told me that he would send 250,000 and I agreed to that because I was in dire need of that money that is not mine and I suffered great harm because of their procrastination with me at the time and he told me in only two days you will receive your money and he asked me to send my wallet address and I sent as he asked
and he told me the same wallet that I had previously deposited in from the beginning and I did
and the owner and owner of the site baryom told me two days and did not comply and did not respond to my messages for a period exceeding 15 days. Imagine with me the owner of the site and its owner and the one who has the final say in it and who has solutions to any problem related to customers and others lied to me and did not fulfill his promise and procrastinated as well and made excuses that someone had stolen my account and was demanding the same from them as I was demanding. At that time he was asked to deposit $2,500 in the same currency into the account from the same wallet that I had deposited in before and this is what did not happen because he could not hack my wallet based on what the owner and manager said to me and he told them to give me some time because the required amount is not in his possession at the moment They gave him enough time to figure it out, but he didn't. When I sent them a message, he said, "Within two days, if he doesn't comply, I will send you your money because I am sure that you are the account holder."
And that the other party is a liar and that even if he deposited what was asked of him, they will not send him anything because ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. They kept delaying this matter for more than twenty days and said that this person submitted papers proving that he is the owner of the account and I do not want to enter into legal disputes with him because of that. All of this was a prelude from them to ask me to deposit other money into my new account in the amount of $2,500 from the same address from which I sent previously. We thought that this deposit would end the matter and that by doing so I would have put an end to this problem that I had nothing to do with, but rather it was all from their lies to me and their continuous procrastination without stopping. This was naivety on my part to trust them again after everything that happened to me, that they gave me many appointments without fulfilling a single promise, and indeed I responded to them and deposited $1,000. They said that it was not enough, you must deposit the full $2,500 in one deposit, and this is what actually happened. I deposited the amount and ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, nwo, without my knowledge, and this is what the owner of the site told me that ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.
I have with me all the screenshots that indicate every word I say to you.
He also gave me dozens of appointments that he will send me my money, whether it ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇or the first money that they said was stolen by the damned hacker.
I do not think that he will send me any money at all.
When I revealed their tricks, he told me that the other party admitted that ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ after I deposited the full amount. At that time, nwo had seized it and no longer responded to my messages.
When I told the owner about this, he told me that this money was in his custody and that he would send it to me and that he fired him from working on the site because it is not the first time he has done something similar, but he has done it many times and with other users as well.

to be continued part 2
This confirms the truth of my words that ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.
So I came to you to put an end to this farce that I have been living for about 14 months without taking any decision because unfortunately I believed them and I hoped that they would abide by what they said and not harm me in any way. But unfortunately I was very late in taking this step that I must have been doing since the second appointment with them. And in order to calm me down when I got angry with them, they used to tell me that I would increase my compensation from 4 million. DGB told me to wait and regarding the 2500, the supervisor Nwo said that he would send it to me, while Nwo did not commit to sending it to me. Neither he nor Nwo committed. My problem became two problems because of my trust in them. He told me to wait until the payment comes from the arbitration committee, and that he would send me my full money. Months have passed and nothing has been sent, two months and nothing has been sent, empty promises that never end and they do not fulfill them, and unfortunately they ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ from the account that they closed. He procrastinates every day in talking, saying today, tomorrow, the day after tomorrow, and next week. There are endless appointments.
Even the money that ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, he does not want to send me.
Four months ago, he told me that he would increase your compensation from 4 million to 6 million DGB, even though the currency price has fallen and risen dozens of times over the past year until now.
They caused me indescribable great financial and psychological losses, and he did not send me anything he said and promised me.
Even though the six million at its current price is worth nothing compared to what it was worth only one million last March.
This money has been withheld since approximately November 5, 2023, and until now I have not received a single cent of my dues.
I hope you take the necessary action in this matter, and all I really want is to recover what is mine and what is legitimate and correct.
I have everything that proves the truth of my words to you without denying anyone, Please do what your conscience dictates to you to help someone who▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. Who are these?
When I complained on one of the sites about what they did to me over that period, the owner of the site ▇▇▇▇▇▇ contacted me
and told me that he would not send me money no matter what I did unless I deleted my complaint on that site. After exchanging messages between us, he told me that if you want your money, write on the sites that the administration contacted you to solve the problem.
That was five months ago, and the owner of the site ▇▇▇▇▇▇ told me that he would only send my money without compensation and would not send me compensation because I complained about the site after all those losses that it caused to this site, and he promised me that I would only get my money back, one million DGB, without any compensation.
On November 5, there were three months left until that date, and it was the same date on which I withdrew my money from the site.
I agreed to what he said, and he confirmed with me dozens of times that I would get my money on that date.
And at the date, he did not He replied and claimed that he was in the hospital to avoid paying, and here we are today. I have not received my money after many, many promises and dozens of appointments, the last of which was December 24th. I have all the screenshots that prove my words. Thank you all. The End

Hi Alexstuwart6,

Sadly there is nothing we can do to assist you with this matter.

You state in your description that:


> "I told him that This money that I deposited in my account is not mine alone, but I have partners in it, to the point that they threatened to take my car as a guarantee for their money that was looted inside this site."


We would direct your attention to the Bitsler terms of use which state:


> "3. (g) Your account is for your sole personal non-professional use only and shall not be used for any professional or commercial purpose or by any third party."


Where you have been using your account to play on behalf of other people, you have violated term 3. (g) and the operator would be within their rights to consider your account void.

Sorry we cannot be of further assistance,

CasinoReviews.com Complaints Team

Found for the Operator - This player has been using their account communally, in breach of the operator's terms of use. As such there's nothing we can do to assist them.

Before joining the casino, the Kyc process successfully completed.
I adhered to all the laws of the site here
When I asked to withdraw money, my arithmetic was bound and incomprehensible
The matter was at the beginning the problem of his work, and this is what they said.
From November 2023 and every three months, they say an appointment for payment after him
The size of the w seled it exceeds 15,000 dollars, and because after all this period they say that I will not get money and do not want to send my money to another time
All the customer support department does is to ignore or write that this was done for security reasons. Nothing tangible.

The account was fully verified and a profit of about $ 8,000. I can provide any required guide

Bitsler Casino- Close my account and freeze my money

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