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“This loss has had a significant emotional and financial impact on not only myself but also my family. What makes this particularly devastating is that it could have been prevented had the platform restricted access to the funds during the withdrawal review process, as is common practice at reputable casinos.”

> BitStarz Casino, operated by **Dama N.V.** and built on the **SOFTSWISS** platform, claims to be a reputable brand established in 2014, with estimated yearly revenues exceeding €100 million.
> However, after winning $20,000 and requesting a withdrawal, the funds remained unlocked for over 2 hours, leading to a total loss of $100,000 including additional deposits.
> I believe this delay and lack of player protection reflect poor responsibility toward customers.
> I’ve submitted complaints to AskGamblers, Casino Guru, LCB, Curaçao eGaming, and others, and am prepared to escalate publicly until this is resolved.

**Dear ▇▇▇▇▇▇▇▇,**

Thank you very much for submitting your case. We are sorry to hear about your problem and understand your concerns. Unfortunately, we would like to inform you that your complaint has not been upheld for the following reason:

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered “cold cases,” as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

I'm sorry we couldn't be of more help and hope that your problem will be solved by other means.

Thank you in advance for your understanding. **Casino Guru**

When in contact with the casino I get logged out my my email address instantly!
I hope this site can help me!

I hope my case on casinoreviews.com gets approved soon, as this casino has been acting dishonestly from the very beginning. Now that I’m thinking more clearly, I’m ready to proceed accordingly — even through legal channels if necessary.

A prompt response would be greatly appreciated. I’ve also contacted Google regarding the incident involving the unexpected logout from my Gmail account.

Kind regards,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi Bidsorbuys - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

Before we could consider your claim, you would need to fully explain the nature of the problems you have experienced.

Thanks,

CasinoReviews.com Complaints Team,

Dear CasinoReviews.com Complaints Team,

Thank you for your response.

I would like to clarify that the nature of the problem I experienced with BitStarz was deeply distressing and had a significant emotional and financial impact on me.

At the time of the incident, I was overwhelmed and unable to think clearly due to the sudden loss and the circumstances surrounding it. This made it incredibly difficult for me to access my email or organize the necessary documentation to submit a timely and thorough complaint. The situation affected me greatly, both mentally and emotionally, and I struggled for quite some time to come to terms with what had happened.

Now, after some time has passed—though I am still not fully recovered—I have found the strength to revisit this issue. I’ve managed to locate and compile all relevant emails and screenshots documenting my interaction with BitStarz, including support communications under Ticket ID: ▇▇▇▇▇▇. These documents clearly show the timeline of events and highlight how the lack of withdrawal restrictions directly contributed to the loss.

I sincerely hope this additional context helps to demonstrate not just the technical failure on BitStarz’s part, but also the human toll this experience has taken. I am committed to pursuing a fair resolution and hope your team can assist in reviewing the evidence and escalating this matter appropriately.

Please let me know how to proceed or if there is a secure channel through which I can share the documentation.

Thank you again for your time and understanding.

Kind regards,
**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**
BitStarz Account: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Date of Incident: Fri, 09/08/23 at 7:40 PM

**Update on BitStarz – They Ignore You When It Suits Them**

Just had another frustrating experience with BitStarz support. As soon as you mention proof or hold them accountable, they default to a smug, dismissive tone and claim "all was done as per terms"—then try to end the chat.

**Attached proof below.**
They’ll smile and stonewall you when it benefits them. Professionalism? Zero. Accountability? Even less.

Dear BitStarz Support,

Thank you for confirming your final position.

As previously stated, this issue extends far beyond “voluntary gameplay.” It highlights a systemic failure in your withdrawal process — specifically, allowing funds marked for withdrawal to remain playable without restriction or warning. This directly resulted in the loss of both deposited funds and winnings during a pending review.

Since BitStarz has chosen not to take responsibility or offer any form of resolution, I have already taken the following actions:

- Submitted a formal complaint to Curaçao eGaming regarding the lack of player fund protection under your license (Antillephone N.V.).
- Filed public complaints with both AskGamblers and CasinoGuru, complete with detailed documentation of the incident.

The next steps in escalation include:

- Publishing a comprehensive post outlining this incident to **Trustpilot**, **Reddit** (r/onlinegambling, r/scams), **Bitcointalk**, and other major public forums.
- Launching a social media campaign via **Twitter/X**, including posts tagging ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, to raise awareness of the risks tied to your platform’s lack of safeguards.
- Consulting with legal professionals to assess the situation under **EU consumer protection** and **remote gaming** regulations.

To make matters worse, the **moment I initiated these actions, I was locked out of my Gmail.com account** — the very email associated with my BitStarz account. While I am not implying causation, the timing is deeply concerning and will also be documented as part of my case.

You had every opportunity to address this matter privately and in good faith. Instead, BitStarz has chosen to deflect and dismiss, ignoring the central issue of flawed fund handling during the withdrawal process.

This is no longer just a personal grievance — it is a matter of principle and public awareness. I will ensure that the details of this case reach as many players and platforms as necessary.

Sincerely,
**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**
Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
**Ticket ID: ▇▇▇▇▇▇**

To make matters worse, at the exact moment I initiated these actions, I was unexpectedly locked out of my Gmail.com account — the same email address linked to my BitStarz account. While I am not directly claiming causation, the timing of this incident is highly concerning and will be formally documented as part of my ongoing case.

Furthermore, after the update to ticket ID **▇▇▇▇▇▇**▇ I have not received any response or follow-up for over **6 hours**. Given the urgency of this situation, I find this delay unacceptable.

I respectfully request immediate assistance and clarification on both matters.

Sincerely,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Dear CasinoReviews.com Support,

Thank you for considering my initial complaint. I’d like to provide further context to underscore the depth of the damage caused by BitStarz Casino's (operated by Dama N.V.) withdrawal delay and lack of protective measures.

Had my withdrawal been processed in a timely and responsible manner—as expected from a licensed operator—this devastating outcome could have been avoided. The delay not only resulted in the loss of $100,000 but has also deeply impacted my personal life. Family relationships have been torn apart, and a long-awaited apartment purchase has been indefinitely postponed due to the sudden financial loss.

Given that Dama N.V. reportedly generates over €100 million in annual revenue, the swift release of a legitimate $20,000 withdrawal should not have posed any logistical or financial challenge. The failure to lock the funds pending review, coupled with the absence of responsible gambling protocols, reflects a serious breach of duty to protect players from harm.

I am again respectfully requesting:

- A full internal review and explanation from BitStarz
- Mediation by CasinoReviews.com to reach a fair resolution
- Public accountability from the operator to prevent similar incidents for other players

Attached is all relevant correspondence, including my initial complaint and the support ticket reference (▇▇▇▇▇▇). I am still open to resolving this amicably but reserve the right to escalate this legally and publicly if necessary.

Thank you for your attention and support in this matter.

Sincerely,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
BitStarz Account: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Date of Incident: Fri, 09/08/23

Dear CasinoReviews.com Support,

I’m writing to sincerely thank you for the incredible service you provide to the online gaming community. Your platform stands out as one of the most trustworthy and transparent sources of information in the entire industry.

At one point, I was banned by the platform BitStarz—but I was eventually unbanned and that's at the point I won 20000 and because of their delays, I lost an additional 80000. I have all the email communication to confirm everything that took place.

 Your work is meaningful, impactful, and genuinely appreciated.

I continue to pray that God answers my prayer and that full justice is brought to light in every aspect of this matter. In the meantime, thank you for being a reliable source of truth and for standing out in a space that desperately needs it.

With gratitude and respect,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Furthermore, I had previously informed BitStarz — including via live chat and direct communication with a representative (▇▇▇▇▇▇▇▇▇▇▇▇) — that I have been diagnosed with schizophrenia. This disclosure was made prior to the date of the incident. Despite this, my account was later reopened after initially being closed on 27 September 2022 due to “concerning statements,” as acknowledged in the attached email from BitStarz. This clearly shows that the casino was aware of my condition and still allowed me to deposit large sums and gamble without safeguards. This is a clear failure of duty of care and responsible gambling protocols that should have protected me from further financial harm.

Tue, 27 Sept 2022, 08:18 i had lost my sisters air ticket money for Cyprus from South Africa and the casino still let me in after this see attached! the 100000 euro was last after this, it just shows they have been after my money only from the fast. Kind Regards

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Dear Casinoreviews.com Support,

I, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, authorize Casinoreviews.com to communicate with BitStarz on my behalf regarding my ongoing issue. They may act as an intermediary and are permitted to:

To demonstrate full transparency and good faith, I am also willing to cooperate with Casinoreviews.com by:

- Providing email evidence or documentation upon request
- Participating in a live screen-sharing session, if necessary, to verify communications relevant to the dispute

This level of cooperation is intended to show that I have nothing to hide and am fully committed to resolving the matter honestly and fairly.

Sincerely,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
14/05/2025

Dear CasinoReviews.com Team,

I would like to extend my sincere thanks for the opportunity to collaborate with you. I truly appreciate your time and support throughout the process.

Should you require anything further from me, or if you need me to forward any emails or information, please don’t hesitate to reach out—I'm more than happy to assist.

Thanks once again.

Best regards,
**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**

Dear CasinoReviews.com Team,

I just wanted to take a moment to say how grateful I am to have found your website. I honestly wish I had known about CasinoReviews.com earlier—I had no idea such a service even existed.

I came across your site while I was desperately searching for lawyers online. Everyone around me laughed and told me I was wasting my time, that I was stupid, and that I’d never get my money back.

But discovering your platform changed everything. Just knowing that you’re on my side has given me peace of mind and renewed hope.

Thank you again for being there—it truly means a lot.

Warm regards,

Here is my complaint summarized in **point format by date**:

### **Tue, 27 Sept 2022**

- BitStarz **closed account** due to “concerning statements.”
- You informed BitStarz that you **lost your sister’s air ticket money** for Cyprus (from South Africa).
- You **disclosed your schizophrenia diagnosis** to BitStarz.
- Despite this, the account was later **reopened**, allowing continued gambling and large deposits.


### **Fri, 09 Aug 2023**

- At **7:40 PM**, you **won $20,000** on BitStarz and **requested withdrawal** immediately.
- Withdrawal **processing was delayed** for **over 2–3 hours**.
- During the delay, the **$20,000 remained unlocked** and accessible for gambling.
- You **continued playing**, assuming the withdrawal would process soon.
- Resulted in **loss of the $20,000 win** and **$80,000 in additional deposits**.
- **Total loss: $100,000**.

"Should the total funds be recovered, the apartment will be purchased, and in return, I will ensure that CasinoReviews.com and the individuals who have supported me are compensated through rental income."

If BitStarz had banned me on Tuesday, 27 September 2022, my life would be so much easier now—I’d be far ahead of where I am today. Their greed has set me back in a big way.

Since my Gmail was hacked and I got back into it I am very cautious.

If you don't hear from me within 12 hours maximum my alternative email secured with OTP is: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ and ▇▇▇▇▇▇▇▇▇▇▇▇.

This is a large amount, and I am cautious and wary of them.

Thank you
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

The amount is in Euros, not US dollars quick update.
Thank you.

### **Summary of Complaint Against BitStarz Casino (Dama N.V.)**


- **Complainant:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **Account Email:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- **Amount Lost:** **€100,000**
- **Nature of Complaint:**
  - **Unfair withdrawal handling**
  - **Failure in responsible gambling protocols**
  - **Lack of player fund protection**


### **Timeline & Key Points**

#### **1. Background & Mental Health Disclosure**

**Date:** Tue, 27 Sept 2022

- BitStarz **closed account** due to **“concerning statements.”**
- You informed BitStarz that you had **lost money intended for your sister’s flight ticket.**
- You **disclosed your schizophrenia diagnosis** to them.
- Despite this, the account was **reopened** and you were **allowed unrestricted gambling access.**


#### **2. Major Incident – €100,000 Loss**

**Date:** Fri, 09 Aug 2023, 7:40 PM

- You **won €20,000** and **immediately requested withdrawal.**
- BitStarz **delayed processing** the withdrawal for **2–3 hours.**
- During the delay, the funds were **not locked or restricted** — they remained **fully playable.**
- You continued gambling, **believing the withdrawal was pending.**
- **Losses incurred:**
  - €20,000 win
  - €80,000 in additional deposits
  - **Total Loss: €100,000**


### **Supporting Evidence**

- **Submitted materials:**
  - Email communications
  - Screenshots
  - **Ticket ID: ▇▇▇▇▇▇**
- BitStarz support responses were **dismissive**, stating **“all done per terms.”**
- **No responsible gambling intervention** was triggered, despite prior mental health disclosure.


### **Actions Taken by Georgios Antoniades**

- **Complaints submitted to:**
  - **Curaçao eGaming (Antillephone N.V.)**
  - AskGamblers
  - Casino Guru
  - LCB
- **Contacted Google** due to being locked out of Gmail (same email used on BitStarz).
- **Considering legal action** and **public exposure** via:
  - Trustpilot
  - Reddit
  - Bitcointalk
  - Twitter/X
- **Authorized CasinoReviews.com** to **mediate and act on your behalf.**
- Offered **full cooperation:**
  - Evidence sharing
  - Live screen sessions


### **Personal Impact**

- The loss **postponed a planned apartment purchase.**
- Caused **emotional distress** and **damaged family relationships.**
- You **repeatedly emphasized** that the loss **could have been avoided** if the **€20,000** withdrawal had been **locked.**


### **Closing Notes**

- You now **understand your legal and procedural options** more clearly.
- You remain **open to amicable resolution** but are **prepared to escalate** if ignored.
- Expressed **deep gratitude to CasinoReviews.com.**
- Committed to **compensating them** through future **rental income if funds are recovered.**
- Shared alternative contact for security:
  - **Email:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
  - **Phone:** ▇▇▇▇▇▇▇▇▇▇▇▇

Dear Casinoreviews.com,

I am writing to formally request your assistance in mediating a dispute with BitStarz. Please convey to them, in no uncertain terms, that if I am forced to pursue legal action, I will be seeking a substantial amount in damages—well beyond €100,000—including the full reimbursement of legal fees.

However, I am willing to allow Casinoreviews.com to mediate this situation in good faith. My minimum demand for resolution is €100,000. I urge BitStarz to take this matter seriously and to act swiftly to avoid further legal and financial consequences.

I trust you will treat this with the urgency it deserves.

Sincerely,
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

https://www.b1tstarz13.com/

they love changing their domain

At the time when I won the 20000 euros they said on the main page 10 minute cashout time, but they have a very big sly team updating their terms and main page image sources from google images!

Hi Bidsorbuys,

Sadly there is nothing we can do to assist you with this situation. We understand your frustration with a payment delay, where you chooses to gamble, we cannot recover the funds if you lose them. Had you won, you would not be submitting a complaint asking the operator to accept your winnings.

You may find the free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 86k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we couldn't be of further assistance.

CasinoReviews.com Complaints Team

**Subject:** Formal Complaint – $100,000 Loss Due to Withdrawal Delay and Unrestricted Funds (BitStarz)

Dear **CasinoReviews.com Support**,

I am writing to formally submit a complaint against **BitStarz Casino** regarding a **$100,000 loss**, which I believe occurred due to unfair and potentially negligent handling of a withdrawal request.

On **Friday, 09/08/23 at 7:40 PM**, I won **$20,000** on the platform and immediately requested a withdrawal. While I understand that larger withdrawals may require additional review, the processing delay extended for **over 2 to 3 hours**.

During this time, the **$20,000 remained fully accessible for gameplay**, with **no indication or restriction** to signify the funds were under review or pending withdrawal.

Due to this delay and lack of proper restriction or notice, I continued playing under the assumption that the withdrawal would be processed shortly. Unfortunately, this resulted in me losing both the **$20,000** and an additional **$80,000** in deposited funds — totaling a **$100,000 loss**.

Had the withdrawal funds been appropriately **locked or restricted**, as is standard practice on many reputable platforms, I would not have had access to them and this outcome could likely have been prevented. I believe this reflects a serious failure in **player protection and responsible gambling protocols** by BitStarz.

I respectfully request that **CasinoReviews.com**:

- Investigate this matter thoroughly
- Reach out to BitStarz Casino for clarification or resolution
- Help escalate the issue publicly if necessary to ensure transparency and accountability

Attached is my communication with BitStarz support under **Ticket ID: ▇▇▇▇▇▇**. I have also informed BitStarz that legal action may be pursued should a fair resolution not be offered.

Thank you for your time and assistance.

Sincerely,
**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇**
_BitStarz Account: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇_
_Date of Incident: Fri, 09/08/23 at 7:40 PM_

BitStarz Casino - $100,000 Loss Due to Withdrawal Delay and Unrestricted Funds

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