Android Phone

iPad

iPhone

Windows

Australian Dollar

Bitcoin

Canadian Dollar

Euro

British Pound Sterling

Norwegian Krone

Swedish Krona

US Dollar

Curacao

BitStarz Casino

Bank Transfer

Bank Wire

Maestro

Master Card

Neteller

Paysafecard

Skrill

VISA

Chat

Email

Phone

Hi KingGaige88 - welcome to ThePOGG.com!

Firstly, have you told the operator that you are resident in the USA? Have you provided documentation to the operator demonstrating that you are resident in the USA?

Did you discuss with the operator opening a second account?

Thanks,

ThePOGG

Hi ThePOGG,

Thank you for your prompt response.

Regarding my situation with the operator Bitstarz Casino:

	1.	Yes, I have informed Bitstarz that I am a resident of the USA, and they were fully aware of this when I opened my accounts.
	2.	As for the second account, I discussed this with Bitstarz support after I lost access to my initial account due to the loss of my phone. They advised me to create a new account ([EDIT]) and actively assisted in the account transition. The decision to open a second account was made in collaboration with their support to ensure the security of my funds and account.

I hope this information clarifies my situation further. Please let me know if you require any additional details or documentation.

Thank you for your assistance.

sorry, I’m incorrect I did have support knowingly Get messaged I did inform them here. Let me rephrase it on. When I informed Bitstarz that I am from the United States, it did not lead to them refusing payment. However, my concern lies in the fact that Bitstarz did not assist me in creating a new account after I explained that my original account was at risk. I believed that deleting the original account and creating a new one was the best course of action to safeguard my funds and account security. In my opinion, if customer support is there to assist players, they should have informed me if this action was against their rules or if it was a bad idea. Clear communication from support is crucial to ensure players make informed decisions.”

Hi KingGaige88,

Do you have any records of these interactions with the operator's support agents?

Thanks,

ThePOGG

no i lost access to [EDIT] but it was the same thing almost what i did when i made that account because of the rules.. I went to support because i lost access to [EDIT] the phone that was my second step verification to that email was disconnected from my parents account which i had my own but after my relationship broke off instead of paying $200 month for one line it was only $20 if i joined on with my parents which in a argument they disconnected it.. So i told support to delete the account and I made [EDIT] where had passed kyc,id check ,and security withdrawal  holds Everything i was 100% in good standing when i lost my lost my phone and connected support .. doing the same thing as I did when [EDIT] lost  access… I didn’t do anything wrong for the security of my account and the casino it’s was the right thing to do and bitstarz support assistant meeting deleting [EDIT]!   It’s deleted they help they did it I can’t delete an account.. and once it was deleted, I made it [EDIT]  but what we should be looking at is why did this casino and other casinos which are owned or license by the same company or whatever had everybody on with drawl hold for a week to get their money? Rumor was the company went bankrupt. There is something wrong !! which is really surprising I hit the biggest win in my life .7869 btc on 8/2/23  just a few days after there big payout hold.. Proof there *****motive ** big time casino have financial problems / I hitting a big win win ..!!   pretty damn good timing  to cook up so bullshit and forfeit my winnings !!! [EDIT] and for the short time they think they can just pay me back with what I deposited in only that new account. If you’re going to refund me for my deposit you might as well refund me for [EDIT] and [EDIT]. I’m the same person and you’re gonna cook up that kind of bullshit and get away with it. Hell no not on my watch !!  you guys gotta help me man I didn’t do a damn thing wrong /  im pissed.. god im mad i don’t fight like this if im wrong i’ll own up to it im a man Journeyman Lineman Ibew 1245 got 16 plus storms for this country  first responder I KNOW WHAT IT TAKES to BE A MAN !! WHEN iM wRoNG  i take it i’ve been in the wrong nothing worse seeing a loser cry!!! BUT if i know for a fact i won fair and square Your going to get the never quit day in day out work nonstop until THE POWER is BACK TO the people !!!   I mean i’m not laying down having this [EDIT] casino steal My biggest win i earned !!!! I WONt quit !!!sorry !! i’m just pissed off

Hi KingGaige88,

To put some context to your situation:

i) You are playing with a casino that is accepting traffic from your country illegally.

ii) You are playing with a casino that has, in our opinion, no effective regulation.

iii) You have breached the terms of use by opening more than one account. The only way this would be acceptable is if the operator approved the action before you took it.

iv) You assert that you did this at the behest of the operator's team, but you no longer have any access to any documentation that could support this claim.

The combination of the above makes your claim very weak. Whilst we will ask the operator whether they are willing to provide the communication records to support your assertion, common sense should indicate that there's little reason for the operator to do that.

Thanks,

ThePOGG

but to answer your question my family lives in victoria canada where i mostly take the ferry from port angeles to victoria where i first found bitstarz

i’m sorry i was confused about where i live or where and what you mean .. I’m a lineman and i travel all around the world building powerlines mostly in the us is but my home is in victoria canada. But at the time of i was flying from canada landing california to  sign the union books

also her is a chat i had with support TODAY 

a lot of unhappy ones

You can't keep everyone happy unfortunately!

i would like to ask you to describe support, and what support is there for?

basically, what your rule in the casino

We are here to assist with anything that players need to assistance with

ok

so you're there to help the player stay in the guidelines of rules terms and conditions

Yes, that's correctWe can explain anything you need help with

and if the player was trying to do and if the player was trying to do something with your assistance there, you would let him know that he's breaking or not breaking terms and condition, correct with your guidance

Yes, that's why we are here

You wouldn't ever help a player break terms of conditions, or leave him in to breaking terms and conditions would you

Of course not

last question hold on

We know all the terms and conditions and can explain them to prevent issues

then why did support assist me in deleting a account that I had no longer access to because my phone We know all the terms and conditions and can explain them to prevent issues

then why did support assist me in deleting a account that I had no longer access to because my phone was stolen and with support, we both decided in the safety of my account and the safety of the casino it was best to delete the account and make a new one is that break in terms of condition even one supports their

No, our terms state that we need to give you permission to create a new account

Which we did

Which you guys knew that was making a new account after this one was being deleted I had absolutely nothing wrong with [EDIT], which in fact passed kyc identification, along with withdrawal security holds. My account was in good standing when it was deleted Can have your email address please?

[EDIT]

Thank you

This account was closed because you said the email was hacked

that is correct it could possibly be hacked because lost access to that phone and letting you guys know that we decided it was safe is for it to be deleted in the safety of the casino. Also have a deleted.

[EDIT] was closed as per casino management and due to the fact that you had made several concerning comments on your previous account

This decision is final and and you are not permitted to play with us anymore

 … chat i  got proof with in fact that support is there to not mislead orin intrap ..   sorry some grammar is bad but after that i had Chat gpt look over this and here is what chat gpt has to say

which stores is correct they did pay me back. My deposits that I’ve made in the short period of time was [EDIT] oh, and if that’s the case of how they want to do it, they need to pay me back. Oh, my deposits from [EDIT] as well to because there’s absolutely no difference because I had the support and guidance of the support. They’re letting them know the possibility of my account being hacked, and that there I am right there being honest and true along with informing support, every step of the way, and them never once telling me that I am causing or committing or in the process or doing anything against terms of condition they are trying not to pay me because prior to my win they had people and I have a person that’s friends with me that was on a withdrawal hold for at least a week they can testify to this now this casino should be able to get away with this kind of crap They need to be accountable because we are when I lose i pay  !!!!

please make sure to read all of this thepogg.com im sorry for not understanding your question im more trying to show the fact that this casino [EDIT] along with a long list of other players had suffered!!!

:

	1.	Legal Restrictions in the USA: Explain that there are federal and state laws in the United States that regulate or restrict online gambling. The Unlawful Internet Gambling Enforcement Act (UIGEA) of 2006 is one such federal law that places restrictions on online gambling transactions.
	2.	State-Specific Laws: Highlight the fact that online gambling laws can vary from state to state within the USA. Some states have legalized online gambling, while others have specific restrictions.
	3.	Bitstarz’s Geo-Blocking: Note that Bitstarz, as a responsible online casino, typically employs geo-blocking measures to prevent players from restricted jurisdictions, including the USA. However, this is ultimately the responsibility of the casino to enforce.
	4.	Risk of Playing from the USA: Emphasize that if it is indeed illegal to play from the USA, it would pose a legal risk to players. Players are generally expected to be aware of and comply with the laws in their own jurisdiction.
	5.	Casino’s Responsibility: Indicate that while players should be aware of the legal framework, the casino also bears responsibility for complying with the regulations of the jurisdictions they operate in. If Bitstarz is accepting players from the USA, it implies they have taken measures to ensure compliance with any applicable regulations.


the casino doesn’t care and i fact taking more and more players from america!!!  so put that on bitstarz!!   And when i lose i pay up !!  it’s the casino turn z!! if you decide that I’m in the wrong and you rule for them I want them to like they did pay me back on still alive. Well there’s no difference from still alive to dark me 88 so I want all my deposit back from that one as well too. If you’re gonna rule against me, they need to reimburse me all that because they reimburse me. I’m still alive with [EDIT] and [EDIT]. It’s all me to see a need to reimburse me there because they show the initiation of doing in the word account. They owe me for all of them…. well, they refunded me on one of them. They need to refund me on all of them and you need to make a standard prove that you are awesome I don’t know all for the players because it looks like to me that you just sign with the casino
Possibly filling  your pockets because I have done nothing wrong. I had support know about it and assist me on it just like I did prior account no problems but boy when I went 22,000 they can’t pay it up that’s the problem that’s what you need to fit so if you were gonna say with them and say that I broke terms and conditions, and they refunded my money. They need to refund me on every fucking account.

The pogg i told you they where lie about irresponsible gambling, stating that was the reason I’m deleting the account. I have screenshots now, and now I want to see my final statement pertaining to show my intelligence and ability to not just bill powerlines being fantastic like I am but for me to present a Johnny Cochran style to your justice, because I just won  


   my final.  statement !
And the winner is  2time national champion in two different sports winning in the ama in 20 junior c 125 and Winning state in california For The minute and 13 seconds with rubber gloves 2008 s The hurt man rescue state  champion in not one by to different sports to go on as The god of power the man !!! The bringer of light The One That brings The power back to the people!! But it’s just another day in the Life Of The  Journeyman Lineman  [EDIT]!!!!   it without further ado. This is me defending me.  your winner 
Ladies and gentlemen of the jury,

Today, I stand before you as a legal advocate, dedicated to seeking justice and truth. My client faces a grave injustice, one that threatens not only their financial well-being but their integrity and character. I implore you to listen closely, for we are embarking on a journey to unearth the truth, a truth that shall set my client free.

The case at hand centers on my client's account with Bitstarz, an online casino. It is our firm belief that Bitstarz has wrongly accused my client of irresponsible gaming and has taken actions that are not only unsubstantiated but have caused great distress and financial hardship.

We have presented compelling evidence, a record of conversations, where Bitstarz has claimed that my client's account was closed due to comments made regarding an inability to provide for their family. However, as our evidence clearly demonstrates, these comments were made in April, and the account was not closed until July, for entirely different reasons.

This discrepancy, my fellow jurors, cannot be ignored. It is a glaring contradiction that cannot be dismissed. It is a contradiction that proves that my client has been wronged, that they have been unfairly treated and falsely accused.

My client did everything within their power to address a delay in withdrawing funds from their account. Their frustration led them to make a comment, a comment born of impatience and not of any genuine financial hardship. They had the patience to provide support every opportunity to resolve the issue.

My client is a professional, a person who has risked their life to ensure the safety and well-being of others, a person who has dedicated themselves to making a difference in times of crisis. They have handled emergencies, they have faced storms and challenges head-on, and their resolve is unbreakable.

We argue that the actions of Bitstarz, the account closure, and the damage to my client's reputation were unjust and based on a lie. My client was the responsible party, taking the initiative to have their account deleted due to security concerns regarding a lost phone. Their actions were in the best interest of the casino's security.

We demand justice, not just for my client but for the principles of truth, fairness, and integrity. We ask that you, the jury, carefully weigh the evidence presented, and return a verdict that reflects the undeniable truth: my client is innocent of the accusations levied against them.

In closing, I leave you with this: "If the glove doesn't fit, you must acquit." We ask you to acquit my client of these false accusations and ensure justice prevails.

Thank you for your attention.

I have proof of interaction with support i need email. address i can send it to!!!

Hi KingGaige88,

Firstly, if you have lost confidence in this service, discontinue your interactions with our team and take your complaint elsewhere. We help players in your situation as a good will gesture, not out of any legal obligation. We are not here to be defamed due to the choices you have made having left you in an unfavourable situation.

Secondly, do not open further complaint files about this matter. They will not be approved.

We have not at any juncture indicated any opinion on the veracity of your claims. We have simply highlighted that for a variety of reasons, the likelihood of you receiving any payout in this situation is very low regardless of any action that we might take.

If you feel that you have viable evidence to provide, send it to <a href="mailto:complaints@thepogg.com">complaints@thepogg.com</a>.

ThePOGG

No you wanna quit me because your a coward .. I got you the solid evidence evidence and you quit?? How much is bitstarz paying you or Dama.nv ? You. said to get you the proof i did on top of the fact is that you can’t quit have way into the job!! that’s half ass man !    when you start a job you finish !  not be a 4 year old and quit

Based on this player's unacceptable behaviour we will be discontinuing any further involvement in this claim.

No further posts will be approved on this thread.

ThePOGG

This player has engaged in combatitive and disrespectful behaviour. This service has a zero-tolerance policy with regard to inappropriate behaviour.

 this casino and the Support of this casino was there every step of the way when i told them that i lost my phone and didn’t have access to the email [EDIT] But i was still able to login to bitstarz and the account that the email ([EDIT]) was hooked to be for security reasons I thought the best to tell him that I didn’t have access to my email anymore and there’s a possible chance of identity theft could hit the casino in my account so it was best that we deleted it and I lost my level of loyalty and status when deleting it..  I want to say one more thing about that account, I passed KyC verification identity, and also had security withdraws that I passed with [EDIT]… that said that account was in good standing, so when I created [EDIT] user name [EDIT] bitstarz support knew who it was and a few days later I won. over $22000.00 of btc.. and then the day that I went to cash out they come back with my account is forfeited and bullshit !! this is absolutely wrong. I was there every step of the way with support doing what was going on. I informed him everything was fine. This is just another bullshit way of bitstarz not cashing out people that win big and you can look over the Internet and phone cases of their bullshit. This needs to stop and I want my money. I want it fair and square this is illegal you need to help me.

Bitstarz - forfeited .73 BTC and lied

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com