Android Phone

iPad

iPhone

Windows

Bitcoin

Euro

US Dollar

Pragmatic Play

Blackjack

Baccarat

Roulette

Curacao

Black Diamond Casino

Amex

Bank Wire

Master Card

Moneytransfer

VISA

Chat

Email

Phone

Hi vikgup - thanks for getting in contact.

Given the situation it seems likely that Black Diamond casino have decided that your play would be unprofitable to them. That being the case it's unlikely they will agree to make full payment. The installments are probably to delay receipt of the full balance long enough that it would not be possible for you to issue a charge back for your deposit as well (a common tactic amongst fraudsters).

I've emailed Black Diamond casino and what I will look to them to provide is that the withdrawal will be processed to arrive in your account on a specific day each week. 

Thanks

ThePOGG

Hi vikgup,

I've not had any response from Black Diamond thus far. I've sent off another email today, though as it's now late on Friday I would not expect a response until some time next week.

ThePOGG

Hi 

They have sent my second payment just now, I am keeping a close eye on this. They are communicating with me.

Thanks

Hey vikgup,

It's now the 27th, meaning you should be receiving another payment within the next 2 days if it hasn't already arrived. Could you confirm when you have received this payment?

Thanks.

ThePOGG

Hi vikgup,

Have you had any other payments come through?

Thanks

ThePOGG

Hi

The third payment has come through yesterday, but not without chasing. On Friday they said the payment system was down and hence why it was delayed.

I wait with bated breath for the remaining installments, but I remain hopeful. And the payment of this third installment, albeit late, is a good sign they are honoring their agreement.

I will be more comfortable when they pay me the next installments on time and without chasing.

Thanks

Hi vikgup,

Are the payments still coming through upon request?

Thanks

ThePOGG

Hi,

Sorry for the delay in responding to you. 

I was expecting to receive the next installment today of EUR500, but it has not been received.

So far I have received 4 out of the 7 weekly installments that they have agreed. I am still owed EUR 1500 from them.

I have emailed and spoken to someone via live chat and they have not provided me with any answer other than it is not in their control and I should expect to receive an email from their finance department shortly.

Thanks for keeping track of my complaint, I will update you once I have more information. At the moment they seem to be co-operative.

Thanks

Hi

I have received another payment of EUR 500 from them.. leaving EUR 1000 yet to pay. 

Communication has been slow and poor from them, but when they eventually reply I normally do receive a result from them. 

Here is hoping they will honour the remaining amount.

Thanks

Hi vikgup,

I'm glad to hear that you're still receiving the payments and not entirely surprised that you're having to chase Black Diamond to ensure that they come through.

Altogether Black Diamond's response to this issue has been disappointing to say the least. There is nothing specific in their terms and conditions that I could see that could be used the justify the reduced installments - though I will acknowledge that this is a common practice for US facing groups - and when combined with their failure to engage in conversation of this dispute and their less than professional attitude towards ensuring that you receive your funds in a timely fashion, this paints a rather bleak picture of the service they offer.

Thanks again for the update.

ThePOGG

Hi

I have now received all 7 payments from Black Diamond. I am disappointed that Black Diamond took this long to payout and only did so with my persistent chasing. 

Nevertheless, they did respond to my plethora of emails and they have been courteous in their response. They maintain that they are reputable casino and their eventual payout supports this. Although, it would have been nice to talk to the people in charge rather than pass messages through their customer service reps. This factor and the time taken to payout was not very professional.

I consider the issue closed and I will tread more carefully in the future when dealing this type of casino.

Thanks

Hi vikgup,

I'm really pleased to hear that you've received your full balance. I was confident that you would receive payment from this group, but as expressed before, I'm very disappointed with their failure to communicate with us. This has affected their standing with us and is likely to give them a short lifespan with ThePOGG.com.

If you have any issues in future you know where to find me!

ThePOGG

The player was ultimately paid by Black Diamond casino though slowly and they refused to engage in any conversation about the complaint.

Hi,
 
 On 9th November, I won €3500 on Black Diamond Casino. They have a 72hr pending withdrawal process. On the 13th November, I had not received any funds from them. I contacted them through their live chat to ask them where my withdraw was and they passed my concern on to their finance department.
 
 On 15th November, 5 days after my request for withdrawal, I had still not received any funds. The casino's support sent this email:
 
 Dear Vikas,
 
 Thank you for your email.
 
 We are sorry for the slight delay in sending you your funds.
 
 Please note that your account was under investigation and your wagering activity was being reviewed.
 
 We would like to inform you that according to the management's decision you will receive 500 euro per week until all your winnings will be paid. This decision is final.
 
 The first part of his winnings will be sent shortly.
 
 Thanks for your understanding.
 
 Regards
 
 [EDIT]
 
 Finance Team
 
 
 I have since received €500, but I believe it is unacceptable for them to hold on to my money for so long (nearly 2 months) and there is no guarantee that they will pay this amount to me. Also I will receive zero interest on €3000 that remains, if borrowed this amount from the bank, I would have had to pay at least €100 in interest.
 
 I need help to recover the amount that is due to me and if I must agree to a payment plan then I want surety that it will be paid and at least an agreed payment day. The casino is not forthcoming in saying the exact date that I will be paid.
 
 Thanks
 
 [EDIT]

Black Diamond - Paying in installments

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Reclamaciones PE

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Free Spins for Adding Card UK

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller

SpinBetter Casino NZ

Bally CH

Aristocrat UK

Bank Transfer

New Casinos UK

Locowin Casino CA