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Hi ▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Unfortunately, you have chosen to play with a weakly licensed property. While we will try to look into this issue for you, the chances of a successful mediation are low. In terms of compensation, this is also out of our jurisdiction as we are not empowered to authorize compensation from an operator.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Dear CasinoReviews.com Complaints Team,

Thank you for your response and for taking the time to look into my case, despite the limitations associated with Boomerang Bet’s licensing framework.

Please feel free to update my username to: **HennersAU**
This will ensure my identity remains private while still allowing the complaint to be published transparently.

I understand and accept that your team does not have jurisdiction to enforce compensation. My goal in submitting this case is not to pursue legal remedy through your platform, but to provide a clear public account of the harm I experienced due to Boomerang Bet’s failure to uphold responsible gambling standards — and to help warn others considering engagement with their services.

To be fully transparent, I also submitted this complaint to Casino Guru. Their team has independently confirmed that Boomerang Bet breached its own responsible gambling policies — specifically, they acknowledged that my account should have been closed within 24 hours of me raising gambling-related concerns on March 20. Instead, the account remained open for four more days, during which I deposited additional funds and ultimately lost a substantial sum.

Further evidence — including WhatsApp messages with my assigned VIP manager — is being retrieved to show that I raised concerns even earlier (on or around March 19), when my account balance was approximately AUD $43,000. Boomerang Bet has thus far refused to provide the full chat history, despite multiple requests from both myself and Casino Guru.

This prolonged process, including over two months of stonewalling, denial, and avoidance, has taken a serious toll on my mental health. My only aim is to shed light on their unethical practices and ensure future players are aware of the real risks involved.

As requested, I will forward all correspondence and documentation (including my formal Statement of Harm and timeline) to complaints@casinoreviews.com for your reference.

Thank you again for your time and willingness to support fair, transparent gaming environments.

Sincerely,
▇▇▇▇ (HennersAU)

Hi,

I’m writing to formally escalate my complaint against Boomerang Bet, providing additional context and evidence regarding the operator’s ongoing failure to resolve the matter in line with their own published Terms & Conditions and Responsible Gambling commitments.

As of today, there has been no meaningful engagement from Boomerang Bet’s Complaints Team, despite my original formal letter being submitted on**April 21st**. They have failed to respond within the stated 10-day period referenced in**Section 13** of their Terms & Conditions, which only permits longer timeframes for “unusually complex” matters - a justification they have not provided.

In addition to the procedural failure, my case highlights a much more serious concern:
Boomerang Bet’s **Responsible Gaming policy** claims they monitor player behaviour and intervene when risk indicators are observed. Despite this, my repeated pleas for support during prolonged gambling sessions - including clear messages expressing concerns over the risk of gambling away my winnings - were either ignored or met with the ultimatum that pausing my account would forfeit my balance entirely. This contradicts their public claims of protecting customers and offering tools like self-exclusion and cooling-off periods “to help players stay in control.”

To date:

-
My requests for the**full live chat and WhatsApp logs** - essential to proving these concerns were raised - have been ignored.
-
The VIP team occasionally responds with vague statements of 'the relevant department have been notified' but fails to acknowledge or act on the core issues.
-
The Complaints Team has**not responded at all** in over 40 days.

I have attempted to resolve this through private mediation and have been transparent at every stage. Their silence has only deepened the emotional toll of an already difficult situation. At this point, I am documenting every step and have published complaints on public forums, including Trustpilot and Casino Guru.

I hope this supports your ongoing investigation and allows for a swift review of their practices.

Thank you for your continued support.

Warm regards,
**▇▇▇▇▇▇▇▇▇▇▇▇**

Hi HennersAU,

We're following-up on our previous communication -  please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi HennersAU,

If we haven't received the requested information from you by Friday the 27th of June we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

I apoligse, i will send all the evidence by close of business tomorrow

I am submitting a formal complaint against Boomerang-Bet regarding severe mishandling of responsible gambling processes and coercive conduct that resulted in significant harm.

**Summary of Events:**

- I accumulated over **$65,000 AUD in winnings** on Boomerang-Bet.
- Due to the site's withdrawal limits, I attempted to withdraw the funds in stages — but experienced repeated issues with processing and delays.
- At the same time, I advised Boomerang-Bet support and my VIP manager that I was **struggling with my gambling behaviour**, placing very large bets, and needed to **pause or close my account** to protect the remaining funds.
- I was told that if I **paused or closed the account**, I would **automatically forfeit all winnings**.
- I was also warned that initiating **self-exclusion would result in loss of all funds** on the account.
- This created a clear **coercive dynamic**, where the only option I was left with was to continue gambling - despite informing them that I was in a vulnerable state. There withdrawal system was always conveniently having issues with processing.

As a result, I remained logged into the site while trying to withdraw, and ultimately lost the full $65,000 during a period of psychological distress and financial instability. This treatment is not only unethical, but directly contradicts the basic principles of responsible gambling.

I have submitted a formal **Letter of Demand** to Boomerang-Bet on **21 April 2025**, followed by multiple follow-ups and documentation. I also contacted the **Anjouan Gambling Supervisory Authority**, but the email address provided bounces, suggesting there may be no functioning regulator oversight.

Boomerang-Bet has acknowledged my complaint but has **repeatedly failed to respond meaningfully**, instead issuing vague replies or transferring the case to unnamed departments without resolution. I have also contacted **Casino Guru**, who is currently reviewing the case.

### 🔹 **Requested Resolution:**

I am not seeking the full amount lost. I am requesting **reasonable compensation** for the psychological, emotional, and financial harm caused by:

- Denial of access to responsible gambling protections
- Coercive responses to self-exclusion requests
- Repeated failure to process withdrawals while providing access to continued gambling

I am also requesting that this matter be reviewed in light of **potential licensing misrepresentation**, as the failure to contact the Anjouan regulator raises concerns.

Boomerang-bet - Coerced Continued Gambling and Mishandling of Self-Exclusion

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