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Hi denzoor - welcome to back!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.

You may find the free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

Hello,

I've encountered significant issues with the license operator, C.W Marketing, who is responsible for managing self-exclusion across its casinos. Despite my request for self-exclusion across all affiliated casinos after previously gambling on Evobet, I've been able to make new deposits on Svenbet, Campeonbet, and now TreasureSpins, which indicates a breach of the agreed exclusion.

Previously, I played on Svenbet and was led to believe I was excluded, which should have prevented any deposits. Nevertheless, I managed to deposit funds, for which I now seek a refund. I opened an account with Campeonbet on July 30, 2022, and deposited €570, and more recently, on October 25, 2022, an account on TreasureSpins where I lost €1000—all under the assumption that my self-exclusion was in effect.

In response to my complaints, you have cited clause 8.4, stating that self-exclusion from one site does not automatically apply to other sites under the same license. However, this directly contradicts the assurances given to me in writing that I would be blocked from all casinos under the C.W Marketing license. This inconsistency not only causes confusion but also suggests a negligent approach towards gamblers with known addictions, undermining the very purpose of self-exclusion policies intended to provide protection.

I have documentation, including emails, confirming that my exclusion was acknowledged by your team. Despite this, C.W Marketing claims they do not share a database, further contradicting their confirmation that I would be blocked from all casinos under their license. This has happened repeatedly, and each time the blame is unfairly placed on me, despite my known gambling addiction.

This recurring issue and the operator's failure to effectively enforce their self-exclusion policy is alarming, as it appears they are exploiting vulnerable individuals like myself. Here are the facts once more:

- I requested Svenbet to block me due to addiction; they confirmed I would be blocked across all C.W Marketing casinos.
- I was still able to open accounts and lose significant sums at both Campeonbet and TreasureSpins.

Given these circumstances and the operator’s continued disregard for their duty to protect players, I am contemplating legal action. I would appreciate any advice on whether this is a viable option, considering their unwillingness to uphold their commitments and assist users facing serious issues.

Thank you for addressing this matter urgently.

Best regards, ▇▇▇▇▇▇

Campeonbet - CW marketing disregarding responsible gambling

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