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FAQ section

Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you've had with the operator, including all documents you've submitted as part of the verification process, to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

On the website ?

Well hmm.

NordicSandTurtle22

I guess that works 😁

Hi NordicSandTurtle22,

Please forward all communications you've had with the operator, including all documents you've submitted as part of the verification process, to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hello here comes all of the messages and documents linked into this email.
There will be a lot of them.

Image redacted

Here is all of the conversations and documents + files I've sent to them and what they have asked from me.

Hi NordicSandTurtle22,

Thank you for your message. However, please simply use the forward button on the email chain rather than sending us screenshots.

Thanks,

CasinoReviews.com Complaints Team

Forwarded now all the messaged to you

▇▇▇▇▇

Hello

You got all things needed ?

▇▇▇▇▇

Hi NordicSandTurtle22,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Casilime
- White Hat Gaming
- Ivy Affiliates
- MGA

Thanks,

CasinoReviews.com Complaints Team

Hi NordicSandTurtle22,

Thanks for the confirmation. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Date – 08/09/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 15/09/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 22/09/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 29/09/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 06/10/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi NordicSandTurtle22,

The operator informs us that they are waiting on you providing a bank statement for the period 1st-30th of June. Can you please provide that and let us know once you have done so?

Thanks,

CasinoReviews.com Complaints Team

Yes I will be sending it to them when I get back home from work trip.

▇▇▇▇▇▇

Hi NordicSandTurtle22,

Have you submitted the requested statement?

Thanks,

CasinoReviews.com Complaints Team

Hello I am home from work trip tomorrow and will send them in next 2 days

▇▇▇▇▇▇▇

Hello I have now sent the asked documents for them.

▇▇▇▇▇▇▇

Date – 03/11/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hello

All documents sent to them, and now they are no longer answering to me.

Have you reached them and got any insight what is going on with this matter ?

▇▇▇▇▇▇▇

Hello casilime has paid in full amounts.

Thank you for your help guys

▇▇▇▇▇▇

Hi NordicSandTurtle22,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Both the submitting complainant and Casilime Casino has informed us that this issue has been resolved and the player has received their funds.

Casino is not paying the funds for me.
There is all documents sent they've asked and have locked the account so I can't see what's going on while they “routine” check it even when I've followed all the guidelines and bonus rules of the casino itself.

Now they been completely silent after our messages and I can't get information what's going on or when withdrawal is completed so I can finally have my won money.
Soon been +30 days with them on this matter.

Thank you already in advance if you can help me on this matter

Below emails sent back and forth with them

Casilime Casino - not paying money

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Title

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Disputed amount

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Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

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This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com