Welcome Bonus

Get 100% up to €150

<p><a href="https://tracking.casinoreviews.com/redirect/casinoluck" rel="noopener nofollow" target="_blank">Full T&amp;Cs apply.</a></p>

Android Phone

iPad

iPhone

Windows

Australian Dollar

Canadian Dollar

Danish Krone

Euro

British Pound Sterling

Norwegian Krone

Swedish Krona

US Dollar

Ainsworth

Aristocrat

Bally

Barcrest

Betsoft

Big Time Gaming

Blueprint Gaming

Cadillac Jack

Cryptologic

Elk Studios

Habanero

iSoftBet

Lightning Box Games

Magnet Gaming

Microgaming

NetEnt

Old Skool Studios

Play'n Go

Playson

Pragmatic Play

QuickSpin

Rabcat

Realistic Games

Skillzz Gaming

Thunderkick

Tom Horn Gaming

UKGC

CasinoLuck

Bank Transfer

Bank Wire

Bankcontact Mistercash

Dotpay

Euteller

Fastbanktransfer

Ideal

Instadebit

Laser

Maestro

Master Card

Neteller

Paysafecard

Poli

Pugglepay

Qiwi

Skrill

Sofort

Solo

Switch

Trustly

Ukash

VISA

Wywallet

Zimpler

Chat

Email

Phone

Hi Vicente123 - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Vincente123,

Your complaint occurred around the time that Casino Luck switched from the EveryMatrix software platform to the Aspire Global software platform. This was obviously a big switch and your case 'fell between the cracks'.

I've spoken to the Casino Luck manager, your funds have been reinstated and you have a wagering requirement of €1498 to complete before you can make a withdrawal.

I'd appreciate it if you could confirm receipt of this message.

Thanks,

ThePOGG

Hi Vincente123,

Have you received the above message?

Thanks,

ThePOGG

Hi Vincente123,

If we haven't heard back from you by Friday the 30th of June I'll assume you've receive your funds and close this complaint.

Thanks,

ThePOGG

An issue that occurred during a platform switch has been resolved and Casino Luck have returned this player's winnings to their account.

I have read the references on Casino Luck which were very good, so decided to play there taking the welcome bonus for my deposit I made my deposit on the 31st of January. I was winning and reached around 1 500 EUR, was very happy about it. I haven't reached the wagering requirement when my account was blocked.
 
 I wrote an email about this to the casino, i checked my email - it was February 1st. On the sixth of February I received a response where they told me they had to block it for the security reasons and asked me to send the verification documents. At that moment I was travelling for work and couldn't deal with the documents right away. I sent the documents as they requested through the email on the 18th February and sent the documents by the regular mail on the 22nd February. I still have the notice of delivery by the way. After that I had no info from the casino. I tried to find out what was the issues and in a month(!), it was 19th of March, they responded to my email - my account was not blocked anymore. It was right, but what I had to find out was that all my winnings disappeared. I wrote about this to the casino. On 16th of April the casino responded that my winnings were taken away because the period for wagering has already passed. I checked the Wagering Requirement period in the terms, it was 21 days. This is ridiculous - I have been put in the situation where this was simply impossible. I have completed all the requests of the casino. This all situation is extremely disappointing to me and I would like to find out how the casino with such a good reputation can be messing with the players in such a way.
 

Casino Luck - blocked my account with the winnings

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Reclamaciones PE

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT