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Hi Kilu79 - welcome to ThePOGG.com!

When did the operator last make a request for you to provide documentation?

Thanks,

ThePOGG

It was asked 4.11.  After a  pressure from my behalf about missing payment.  I provived it 6.10.  And they said  their going to investigate this right away.  And were once again very sorry about this delay.

Hi Kilu79,

To be clear, the last request that the operator made for documents was on the 4th of November? Have you provided the requested documents since that point? If so, when?

Thanks,

ThePOGG

Yes they asked bankstatement  from 19.10 until present day. wich was 4.11.  i sent  it 6.11.2023.   After that they have keep telling me that they dont have anyupdates for me from their relevant department.   last time i contacted them was 10.11.   now they have blocked me  from customerchat.

I just got answer via customerchat.  Its the same story.  "We have no updates,  thanks for patience"  So its been over a month now with this withdrawal.  Its quite something.

Hi Kilu79,

We'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Well, im pretty sure you cannot find anything.  Ive had Over three hundred accounts in three decades. This is the first time im not getting payed.  After a research from the webb, we can see that theres a  pirate under a mga licence.   But if you really can do something , i would be amazed and same time very thankful.

And im also very sad about the fact that people who would really need help. Get exploited futher more.

Excuse my english. Its not perfect. Im a finn. And very stubborn one.

Its actually my bad.  I just didnt know that MGA-licence is not the proof of integrity.    But now i know.

And is there anything we can do with these thugs?     We will see.   Im not very hopefull.

Date – 19/11/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

I finally received my withdrawal today.   It took  over 5 frustrating weeks.     But it was a good lesson.

Hi Kilu79,

The operator has informed us of the same. Thanks for letting us know - it is appreciated :)

ThePOGG

Both the submitting complainant and Casino Sieger have informed us that this issue has been resolved and the player has received their funds.

Started account 14.10. Account verified 16.10.Withdrawal 16.10. withdrawal approved 19.10. promised in 1-2 days.   10.11. 2023 still nothing.  Bankstatements asked. And send.  

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