Casino UK

VISA

Hi Vlinder,

Before I can move forward with this complaint, I need you to provide me with your username and the email address you used at Casino UK. 

There are a couple of other details I'd like to clarify as well.

You say you've sent in 9 sets of Notarized ID - where were you getting your ID notarized? In some countries you can get this done for free at a post office/police station, but for the most part getting notarized ID requires an appointment with a notary public and will cost a fee. If you've had this done at a notary public, could you provide the name of the notary, the company they work for and the city they are based in?

Thanks

ThePOGG

Username [EDIT]
Email  [EDIT]

The mail delivery was not working I send 9 times the same NID. Also I was already verified with the vegas partner group I got cash outs  from them before.

My notarized documents was notarized by a notary
[EDIT[

Notarized driverlic. and a bankstatement payed a 100 euros for getting them both notarized.

If you need more information please contact me.

Regards

Vlinder

Hi Vlinder

Just to keep this complaint up-to-date - I have contacted Casino UK and someone is looking into this issue just now so please bear with me while I await more information.

Thanks

ThePOGG

Dear Support Team,

Upon verification we have found discrepancies. We would like to discuss these discrepancies with the Pogg outside of this particular string for security reasons.

Regards,
David
Casino UK

Hi David - thanks for getting back to us regarding this issue. 

I've already ask your collegue at Star Partners to pass along my details so we can discuss this issue, but just in case you can reach me at webmaster@thepogg.com.

ThePOGG

I think your last message is for the casino uk , well great they want to discuss this. With me they never did it for security reasons. Fine I would love to hear what they have to say.

Regards

Vlinder

Any news from them or do I have to contact somebody?

Regards

Vlinder

Hi Vlinder,

You don't need to do anything other than be patient - I'm in the process of arranging the necessary exchange of information, which is a time consuming process. Just bare with me and we'll get to the bottom of this.

Thanks

ThePOGG

Having discussed this issue at length with Casino UK, and independently verified the issues with some of the documentation that's been submitted to them, it is our view that there is a high likelihood due to the inconsistencies found that the document in question has been tampered with. As such ThePOGG.com wants nothing further to do with mediating this dispute and will close the complaint as 'Found for the Casino'.

The player submitted documentation that shows evidence of being tampered with. As such this complaint was closed and Found for Casino UK.

Hello The pogg,
 
 A long time ago I won a small amount in casino uk I had several cash out already with the vegas partner group, So they asked me for documents again. I send them over my notarized ID.
 
 They not received it, after sending it over 9 times it finally has been received notarized driver license and proof of address.
 
 I received that my documents are FAKE. I not know how this is possible They won't give me any further responds in this case I hope you can help me.  The cash out is €1241. And if it's possible I would like to play again in the casino uk.
 
 Thank you pogg
 
 Regards
 
 Vlinder

Casino UK - Void my winnings on notarized documents

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