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Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- CasinoLab

Thanks,

CasinoReviews.com Complaints Team

hello,



Thank you for your response, they have processed today 1500€ and 2800€ remains in withdrawal, will keep you updated until everything is processed thank you.

Hi ▇▇▇▇▇,

Thanks for letting us know - please keep us updates as you receive your funds.

CasinoReviews.com Complaints Team

Hello,

i would like to thank you for responding and i will keep you updated.

Hello,

 i would like to update you they are processing my withdrawals, but now i have 6500€ left to process, because i won again

Hi ▇▇▇▇▇▇▇▇▇▇▇▇▇,

Thank you for keeping us updated.

We will keep this claim open until such a time as you've received your withdrawals.

Thanks,
CasinoReviews.com Complaints Team

Hello, can you maybe help me with speeding up the withdrawals? i have 5500€ on my account and there is 1500€ pending in withdrawals, there is always when i ask support about my withdrawals a high volume of withdrawals and my patience is highly appreciated…Can we do something about it maybe please?

Hi ▇▇▇▇▇,

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- CasinoLab

Thanks,

CasinoReviews.com Complaints Team

Dear Mr/Mrs,

You can change the username to Styleee, thank you.

And i consent to sharing my data with CasinoLab

Hi Styleee,

Thanks for the confirmation. We'll contact the operator and see what we can find out.

CasinoReviews.com Complaints Team

Hello,

Providing you with the picture in the attachements off amount in dispute, thank you for your help.

Hello,

Yesterday they have processed 1500€, so now there is left 5500€ in dispute to process.

Date – 24/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 30/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Dear Me/Mrs,



I would like to inform you they have processed 1500€, open in dispute is now 7000€.

Date – 06/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Styleee,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact Casino Lab to discuss this issue we have received no response whatsoever from the operator.

I am writing to complain about an issue regarding Gambling with Casino Lab. I have already raised the issue with this organisation, and it has not been resolved to my satisfaction in the several days since I first contacted them. I have now exhausted their complaints procedure.

This is what I asked Casino Lab to do to resolve my issue: Send my money to my bank account

This is how they responded: that they have a high volume of withdrawal and this thing happen and i have to wait more

I have decided to escalate my case to you because the company hasn't addressed my issue, i have currently 3 pending withdrawals of 3x 500€ in an amount all together 1500€ on my balance is still 2800€, which i can not withdraw due to limits, the deposits were made from my credit credit directly, without any bonuses so the money is clean and withdrawable

I made a withdrawal on 18.03.2025 and they process them in days business days aka 72 hours, without weekends and holidays and this period has passed and to this day then need to transfer me 1000€ and i asked them to increase my withdrawal limits, since they are behind my withdrawals so i can at least start making new ones, they said they can't do that because i am only level 2 on their site....

As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Casino Lab.

CasinoLab - withdrawal 

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