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FAQ section

Hi Yugouygoygoyi - welcome to CasinoReviews.com!

Please ensure you have read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let us know.

Please forward on the documents that you have submitted to the operator to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi Yugouygoygoyi,

Thank you for your email.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Casino Universe
- N1 Interactive Ltd
- Junic Partners
- MGA

Thanks,

CasinoReviews.com Complaints Team

I confirm to share the data.


▇▇▇▇▇▇

Date – 18/08/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Yugouygoygoyi,

The operator informs us that your balance has been restored. Could you please check your account and confirm?

Thanks,

CasinoReviews.com Complaints Team

Money has now back in my account. I have now tried to make a smaller (200e) withrawal. Let`s see what happens..

Hi Yugouygoygoyi,

Thanks for the confirmation. Please let us know as you receive your funds.

Thanks,

CasinoReviews.com Complaints Team

Hello,


I can confirm that I have now got all the funds! Thank you so much for your help!



I will definitely recommend you!



▇▇▇▇▇▇

Hi Yugouygoygoyi,

Thanks for updating us and your kind words - they are appreciated 🙂

CasinoReviews.com Complaints Team

My withdrawal was rejected on 01.08.

I have asked both by email and chat several times after withrawal without getting an answer.

I finally got a reply from the chat on 8.8 that I need to download the documents and that they have been requested from me by email. I haven't received any other email from them other than the newsletter. And I did check the spam folder and all possible blocks that could be there. In the chat, the only answer I got was that they have sent an email and that it has the information they need.

After asking many times, I finally got the information they needed from chat: Proof of address, Proof of identity, Proof of deposit, Proof of ownership of the bank account, Proof of ownership of the email.

I submitted all the proof in the website 8.8.

9.8 I have made couple of deposits and made a widhtrawal of 100e and that I got 12.8, no problem with that and email about that well received.

13. 8 I have asked again about my 1335e widthrawal by chat. Response was again that they have send me email and that I have to reply that. I have again explained that I haven`t got any email. Chat just said that I have to fix my email and there is nothing they can do. Btw. the worst customer service I have ever had.

Now the situation is that I can`t do anything. They don`t answer in chat and I dont receive their emails. I have offered that we can try to solve this via a different email address or by phone, but they declined.

I have all our messages saved.

CasinoUniverse - rejected withdrawal

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