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FAQ section

Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let us know.

Firstly - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

When did you register your account?

Thanks,

CasinoReviews.com Complaints Team

Change the username to ”Vkktili” then.
I’ve also now sent 3 emails to mentioned casino, and they haven’t gotten back to me even after 48hours. So maybe you could try to contact them then to resolve the issue, clearly they aren’t planning to return the deposit.

Hi Vkktili,

When did you register your account?

Thanks,

CasinoReviews.com Complaints Team

Hi Vkktili,

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 31st of May let us know and we'll contact the operator on your behalf.

Thanks,

CasinoReviews.com Complaints Team

Hi Vkktili,

Are you still experiencing issues?

Thanks,

CasinoReviews.com Complaints Team

Hi Vkktili,

We're following-up on our previous communication - are you still experiencing issues?

Thanks,

CasinoReviews.com Complaints Team

Hi Vkktili,

If we haven't heard from you by Friday the 28th of June we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

Abandoned – The submitting complainant has become non-responsive to our requests for additional information. As such we assume that they’ve managed to resolve their issue on their own.

I deposited 10eur to create account at Casino Universe, right after completing the registration my account got closed but the casino still kept my money. I try to contact customer service and nobodys available.

CasinoUniverse - took money and closed account

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