Windows

Australian Dollar

Canadian Dollar

Euro

British Pound Sterling

US Dollar

Habanero

Curacao

Club Gold Casino

Maestro

Master Card

Neteller

Paysafecard

Skrill

Ukash

VISA

Visa Electron

Chat

Email

Phone

Hi Favox,

Let me get in contact with Club Gold and I'll see what I can do.

ThePOGG

Clubgold responded instantly to ThePogg and we agree that there was an email issue between ourselves. The account has been reopened and I have just initiated a withdrawal. :-)

Hi Favox - do we have any further word on your withdrawal?
Thanks

ThePOGG

Yes, sorry for not mentioning sooner. 2 days ago I received a part of the withdrawal so expect it all to come over the next few weeks or so depending on the weekly / monthly limits. Thanks for your attention with this matter.

Don't worry about it at all - it's great to hear that you've received the first payment.

As always, I'm going to hold this complaint open until I have conformation that you've received the full balance. I realise Club Gold have a fairly extended withdrawal period, but as far as I was aware they did not have a withdrawal ceiling, so please keep me informed as the payments come in.

ThePOGG

Hey Favox,

Just looking for an update when you've got a moment - are the payments still being made on time?

Thanks

ThePOGG

Hi
The payments are coming through pretty slowly. It was 1k per week but seems to be slower than that now. I don't recall what the official withdrawal limit.
Still a very hefty amount to come through.

Hi FAVOX - thanks for the update.

As long as payments are coming through and there is reasonable demonstration of intent to pay, I think it's wise to let this play out, but if payments stop at any point, I'll get back in contact with Club Gold.

ThePOGG

ok and just the other day they made a nice payment so i am confident everything is ok

Hi Favox - are the payments still coming in when they should be?

Thanks 

ThePOGG

Hey Favox,

Just performing the monthly check to see that funds are coming in as they should be? From what I recall, September should see the last of the funds transferred to you?

Thanks

ThePOGG

Hi Favox,

I think the last payment should have been made already - if you could confirm that is the case I'll close this complaint.

Thanks

ThePOGG

Hi Favox,

I've not heard from you in over a month, which I suspect I would have had anything not gone to plan. As such I'm going to close this complaint.

Let me know if there are any other issues.

ThePOGG

Additional security checks after a big win were quickly cleared up by Club Gold management and the player was paid in full - well done Club Gold!

On April the 8th Club Gold offered me a bonus. I accepted, deposited £300 and adhered to the rules. I hit a Royal Flush worth £20,000 during my play and finished up with a balance of £18,669. I requested a withdrawal that day but received nothing. My account was immediately locked. No one answers the phone. My e-mails bounce back undelivered or are simply never responded to. The only way I can communicate with them is by the chat applet on their home page. And this is where someone called Nancy will only ever tell me "your account is under review".
 
 I understand withdrawals sometimes drag on for months but the locking of my account and total wall of silence is worrying.
 
 My username is [EDIT]

Club Gold - Big win results in account being locked and no further correspondance

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com