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Hi ▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Given that this issue relates to responsible gambling, and specifically whether you should have been allowed to play, issues that are reserved for regulatory consideration, any actions this service takes with regard to this matter will be of an informal nature, and not as part of our role as an ADR for the MGA.

Do you have a copy of your self-exclusion request?

Did you ask to re-open your account at any time after your self-exclusion request?

Did you register accounts with other gambling operators on this license after your self-exclusion request? If so did you use the same registration information? Including email address?

Thanks,

CasinoReviews.com Complaints Team

Hello,

Maybe you can change my Name to LaJen77 ist this ok?

I don’t have a Copy of my Self-Exclusion but You See in the Screenshots it was Across the licence

I Never asked to reopen Any Account.

No, i was just Registerd in Avalon And Cookie.


Mit freundlichen Grüßen

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇



-----Original-Nachricht-----
 **Von:** Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com>
**Betreff:** [CasinoReviews] Re: Cookie Casino - Playing with Self-exclusion
**Datum:** 31.01.2025, 09:46 Uhr
**An:**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

 ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)

A new update is available. To add further comments, reply to this email.
You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8536
-----

 Hi Jennifer - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Given that this issue relates to responsible gambling, and specifically whether you should have been allowed to play, issues that are reserved for regulatory consideration, any actions this service takes with regard to this matter will be of an informal nature, and not as part of our role as an ADR for the MGA.

Do you have a copy of your self-exclusion request?

Did you ask to re-open your account at any time after your self-exclusion request?

Did you register accounts with other gambling operators on this license after your self-exclusion request? If so did you use the same registration information? Including email address?

Thanks,

CasinoReviews.com Complaints Team

[K20KKG-ZKRWM]

Hi LaJen77,

Can you provide records of your deposits after this point?

Thanks,

CasinoReviews.com Complaints Team

Hallo,

See attached file.

Mit freundlichen Grüßen

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇



-----Original-Nachricht-----
 **Von:** Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com>
**Betreff:** [CasinoReviews] Re: Cookie Casino - Playing with Self-exclusion
**Datum:** 06.02.2025, 10:38 Uhr
**An:** LaJen77 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

 ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)

A new update is available. To add further comments, reply to this email.
You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8536
-----

 Hi LaJen77,

Can you provide records of your deposits after this point?

Thanks,

CasinoReviews.com Complaints Team

[K20KKG-ZKRWM]

Hi LaJen77,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Cookie Casino
- N1 Interactive Ltd
- Playamo Partners
- Malta Gaming Authority

Thanks,

CasinoReviews.com Complaints Team

Hallo,

I agree to all services and the disclosure of my data.

Mit freundlichen Grüßen

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇



-----Original-Nachricht-----
 **Von:** Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com>
**Betreff:** [CasinoReviews] Re: Cookie Casino - Playing with Self-exclusion
**Datum:** 06.02.2025, 19:09 Uhr
**An:** LaJen77 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

 ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)

A new update is available. To add further comments, reply to this email.
You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8536
-----

 Hi LaJen77,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Cookie Casino
- N1 Interactive Ltd
- Playamo Partners
- Malta Gaming Authority

Thanks,

CasinoReviews.com Complaints Team

[K20KKG-ZKRWM]

Our thanks for confirming your consent, we'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Hi LaJen77,

The operator informs us that you have already raised this matter with the MGA. As that is the case, we would defer to the regulator's authority on this matter and you will need to wait for the regulator to complete their review.

Thanks,

CasinoReviews.com Complaints Team

Hello, thats Right but the MGA Never respond to my Complaint since 2 months! Not one email! So i have no other Choice as to contact you.
Evan the MGA don’t respond! What can i do?
Can you contact them!



Mit freundlichen Grüßen

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇



-----Original-Nachricht-----
 **Von:** Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com>
**Betreff:** [CasinoReviews] Re: Cookie Casino - Playing with Self-exclusion
**Datum:** 13.02.2025, 18:42 Uhr
**An:** LaJen77 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

 ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)

A new update is available. To add further comments, reply to this email.
You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8536
-----

 Hi LaJen77,

The operator informs us that you have already raised this matter with the MGA. As that is the case, we would defer to the regulator's authority on this matter and you will need to wait for the regulator to complete their review.

Thanks,

CasinoReviews.com Complaints Team

[K20KKG-ZKRWM]

Hi LaJen77,

Sadly we have no role in the MGA's complaint management process and their authority superceeds our own.

You will just have to wait for the regulator to respond to you.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

This issue has already been submitted to the MGA and they have taken ownership of the case.

Hello,



On 30.01.2022, a cross-licence ban was imposed by N1 due to problematic gaming behaviour.



The casino confirmed that I could not have registered anywhere and was banned from all N1 casinos.



I was still able to continue playing. The evidence is attached. Cookie did not respond to my complaint.

Cookie Casino - Playing with Self-exclusion 

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