Found Against the Operator - This operator has been non-responsive to our efforts to communicate with them about this matter. It is clear from a quick Google search that the player did NOT send their self-exclusion request to an incorrect email address. The best case scenario is that the operator is not monitoring this email address any longer. But it is absolutely possible that the operator's team has seen this email and chosen not to act on it believing that they could claim contacts to this address were typos.