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Hi ▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Firstly - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Next - with regard to your free spins not being automatically credited - reviewing your interactions with support, the reason that these haven't been automatically credited to your account appears to be that after you received the first set, you cancelled the bonus. While you may have thought you were only cancelling that day's free spins, the system was set to interpret that action as cancelling the entire promotion. The support agents have been helping you out after this by ensuring that they added the free spins manually.

You state that you were told by a support agent that you could not receive both sets of free spins in a single day? Do you have a copy of that chat transcript?

Thanks,

CasinoReviews.com Complaints Team

You can use ▇▇▇▇▇▇▇▇▇▇▇ as your username.



Regarding the cancellation of the bonus, I understand the point mentioned, but it is necessary because there is an insufficient balance to use in the casino and to activate the next FS sets it is necessary to cancel.



Unfortunately, I do not have copies of the chat transcript where they informed me that I could only receive one set of FS per day, I started requesting the copy after they denied me the last 100fs. Does the casino have an obligation to send me copies of conversations I have with support? Because you don't have that option after you've closed the conversation.

Hi ▇▇▇▇▇▇▇▇,

Unfortunately we cannot use that username. It includes both your first name and the initials of your other names. Please choose a username that does not include parts of your name, your date/year of birth or email address.

We're not suggesting that this was the most user friendly bonus system, we're simply highlighting the reason that your bonuses have not been automatically credited and that this is a exception because you cancelled the first bonus. It's not a decision on the part of the operator or the experience of the average customer.

This is a Curacao licensed property. Your rights are minimal due to the weak nature of the license.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- CrocoSlots Casino
- Hollycorn NV
- Antillephone NV

Thanks,

CasinoReviews.com Complaints Team

hello,



You can use kenshinx as your username, I agree with sharing my personal information

Hi kenshinx,

We'll contact the operator and see what we can find out.

Thanks,

CasinoReviews.com Complaints Team

Date – 05/05/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Hello how are you? I inform you that the casino has made the remaining FS available, I thank you for your attention and help with the case.

Hi ▇▇▇▇▇▇▇▇,

Thanks for letting us know - it is appreciated 🙂️

CasinoReviews.com Complaints Team

Both the submitting complainant and CrocoSlots Casino have informed us that this issue has been resolved and the player has received their funds.

The casino offered 2 promotions on the same day, one to win 500FS and the other to win 100FS with every deposit. the 500FS would be divided into 5 times and the 100FS into 4 times. 100 and 25FS per day.

On the first day the FS activated normally, on the other days I had to actively request the FS via chat. On several occasions I was informed that I could not activate both promotions at the same time or day.

When requesting the last 100FS I was informed that it would not be possible, as the request deadline had already passed.

It is unacceptable for me to lose the FS because the casino is unable to make the FS available automatically, in addition to informing me that I was unable to activate both at the same time, therefore, even if the promotion time passes, as there was a technical problem with the site, I must be available even after the deadline.

Furthermore, FS were offered in one slot and made available in another.

I contacted the casino again,
They insisted that I missed the bonus request deadline. They explained that in the terms and conditions it says that the FS must be requested via chat within 24 hours, I asked where it says that, as I read the entire term and it only says that after receiving the FS they must be activated within 24 hours, which are completely many different. I insisted that they send me a screenshot about this condition, for a long time the attendant played dumb and didn't send the screenshot, after insisting so much she sent the promotion email, which informs that the FS will be credited every 24 hours , which didn't happen and I had to keep requesting it via chat.


I also questioned why I was informed by an attendant that I could not request two different bonuses on the same day and the attendant simply ignored the question, even though it had been resent several times, as well as all the questions raised about the inconsistencies in the information provided with the Casino promotion and bonus terms and conditions email.

CrocoSlots Casino - does not comply with its own rules and cancels bonus

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