CrownGold Casino

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Hello,


I will cancel my request sorry for wasting your time.

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CasinoReviews.com Complaints Team

I am based in Australia NSW. We operate on AEST time, i am being requested to provide “Confirmation of your deposit in the amount of 100 AUD made on 2025-09-13 07:44:57 UTC with the amount, date, time and your name visible.”

-07:44:57 UTC converts to 5:45PM AEST time in NSW Australia. My financial institute does not include seconds in transaction times, therefore this was rounded to 5:45PM.  Which is visable on my transaction document.

- I phoned my financial institution requesting 1 document thats has my name, time, date & value of transaction in 1. They do not have 1 document that has all this information in one. They provided me a letter stating my account details ect, which match the account details on the transaction summary (provided and knocked back) how can i proivde there requested document when my financial institution does not provide this?

- I paid via applepay which is linked to my master card, when paying via applepay it is converted to EUR. Which worked out to be $97.23 AUD, when the transaction is no longer pending i will be charged an international transaction fee. Applepay is clearly an approved deposit method on there website, and im sure many customers use this- so my question is why are these not being taken into account.

This is the first time i have won $6,000 in one go on any gambling website (have probably played on 10+ sites & usually become a VIP) I have Never, Never, Never had this verification issue occour like it is with Crowngold.  I want my winnings and will fight to receive this. Now when i try and speak to customer support the give me the same reponses and close the chat. I have sent 2 emails and no correspondance has been returned.  Furiously, i will continue to push to have my account verified.

Crowngold Casino - Unrealistic transaction receipt requirements 

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